Consumer Satisfaction With Health Insurance Hits Record High, While Nonhospital Care Joins Index Leaders, ACSI Data Show
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Tuesday, October 17, 2023
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Health insurance satisfaction surges 4% to a record-high score of 76 (out of 100), with customer engagement points like call centers and websites improving 5% year over year, according to the American Customer Satisfaction Index (ACSI ® ) Insurance and Health Care Study 2022-2023 .
Key Points:
- Health insurance satisfaction surges 4% to a record-high score of 76 (out of 100), with customer engagement points like call centers and websites improving 5% year over year, according to the American Customer Satisfaction Index (ACSI ® ) Insurance and Health Care Study 2022-2023 .
- Health insurers experience widespread policyholder satisfaction gains, with all but one provider upping their ACSI score.
- Satisfaction with hospitals rises too, driven by improved outpatient care, which climbs 5% to an ACSI score of 81.
- The ACSI Insurance and Health Care Study 2022-2023 is based on interviews with 12,849 customers, chosen at random and contacted via email between October 2022 and September 2023.