Technical support

Quickbase and Aeries Technology Enter Strategic Partnership to Enhance Global Technology and Innovation

Retrieved on: 
Tuesday, March 12, 2024
Business, Organization, Business process management, Growth, Partnership, Customer success, Technical support, Digital transformation, Professional services, Operation

BANGALORE, India, March 12, 2024 (GLOBE NEWSWIRE) -- Aeries Technology, Inc. (Nasdaq: AERT), a global professional services and consulting partner, today announced a new strategic partnership with Quickbase, a prominent, dynamic work management platform. This collaboration marks a significant milestone in Quickbase's strategy to harness world-class talent and provide top-tier technical expertise to its customers, positioning Quickbase as a global driver of technology and innovation.

Key Points: 
  • BANGALORE, India, March 12, 2024 (GLOBE NEWSWIRE) -- Aeries Technology, Inc. (Nasdaq: AERT), a global professional services and consulting partner, today announced a new strategic partnership with Quickbase, a prominent, dynamic work management platform.
  • This collaboration marks a significant milestone in Quickbase's strategy to harness world-class talent and provide top-tier technical expertise to its customers, positioning Quickbase as a global driver of technology and innovation.
  • With Aeries as an innovation partner, Quickbase will establish efficiencies and bolster global technology for its engineering practices, tapping into India's vast pool of exceptional talent.
  • Dalan Winbush, Chief Information Officer of Quickbase, shared his enthusiasm: "This partnership with Aeries Technology is pivotal for Quickbase as we expand our innovative capabilities with a new establishment in Bangalore, India.

FTC Implements New Protections for Businesses Against Telemarketing Fraud and Affirms Protections Against AI-enabled Scam Calls

Retrieved on: 
Tuesday, April 2, 2024
Pernicious, Consumer protection, TSR, Federal Register, Federal Trade Commission, Register, Social media, Blog, News, Small business, Record, Do not call list, Commission, DNC, Technical support, Deception, Advertising, FTC

The Federal Trade Commission today announced a final rule extending telemarketing fraud protections to businesses and updating the rule’s recordkeeping requirements in light of developments in technology and the marketplace. The Commission also announced a proposed rule that would provide the agency with significant new tools to combat tech support scams. Both actions are part of the Commission’s current review of the Telemarketing Sales Rule (TSR), which includes the Do Not Call Registry (DNC) rules and provisions banning nearly all telemarketing robocalls to consumers.

Key Points: 


The Federal Trade Commission today announced a final rule extending telemarketing fraud protections to businesses and updating the rule’s recordkeeping requirements in light of developments in technology and the marketplace. The Commission also announced a proposed rule that would provide the agency with significant new tools to combat tech support scams.

  • Both actions are part of the Commission’s current review of the Telemarketing Sales Rule (TSR), which includes the Do Not Call Registry (DNC) rules and provisions banning nearly all telemarketing robocalls to consumers.
  • Importantly, the FTC also affirms the TSR’s prohibitions on robocalls using voice cloning technology.

The Current Regulatory Review


Both the final rulemaking and notice of proposed rulemaking announced today stem from the Commission’s regulatory review of the TSR and address public comments received as part of that review. In April 2022, the FTC proposed extending telemarketing protections to businesses and strengthening safeguards against other pernicious telemarking tactics plaguing consumers. The final rule announced today implements updates that:

The Tech Support Notice of Proposed Rulemaking

  • The notice of proposed rulemaking announced today proposes amending the TSR to extend its coverage to inbound telemarketing calls involving technical support services.
  • The proposed amendment is needed due to the widespread deception and consumer injury caused by tech support scams, including those in which consumers call supposed tech support operations in response to advertising.
  • The Commission also is seeking comments on a proposed definition of tech support scams.

Digital Transformation Summit Unveils 50 Tech Leaders to Watch in 2024

Retrieved on: 
Monday, March 11, 2024
Digital transformation, Sibanye-Stillwater, Blockchain, Artificial intelligence, Small business, Strategic management, Industrialisation, Analytics, CHC, Digital, Database, Nedbank, Bidvest Bank, Technical support, Castle Grande, Absa Group Limited, Information officer, Head, Management

Johannesburg, South Africa, Mar 11, 2024 - (ACN Newswire) - The Digital Transformation Summit, a premier gathering of tech innovators and thought leaders, is proud to announce the unveiling of the 2024 cohort of 50 Tech Leaders to Watch.

Key Points: 
  • Johannesburg, South Africa, Mar 11, 2024 - (ACN Newswire) - The Digital Transformation Summit, a premier gathering of tech innovators and thought leaders, is proud to announce the unveiling of the 2024 cohort of 50 Tech Leaders to Watch.
  • From revolutionising industries through digital transformation to pushing the boundaries of artificial intelligence, augmented reality, blockchain, and quantum computing, these individuals are at the forefront of shaping the future.
  • Among the 50 Tech Leaders to Watch in 2024 are:
    1.
  • Steven Jacobs, Vice President Group Information Communication Technology, Sibanye-Stillwater
    Join us at the Digital Transformation Summit to celebrate their achievements and gain insights into the future of technology.

Carnegie Clean Energy to Present at Clean/Renewable Energy Virtual Investor Conference February 22nd

Retrieved on: 
Thursday, February 22, 2024
OTCQB, Aquaculture, NREL, Intelligence, National Renewable Energy Laboratory, Access, CRC, Conference, ASX, Electricity, LCOE, Hewlett Packard Enterprise, Technical support, Primary energy, Renewable energy

NORTH FREMANTLE, Australia, Feb. 22, 2024 (GLOBE NEWSWIRE) -- Carnegie Clean Energy (OTCQB: CWGYF, ASX: CCE), based in North Fremantle, Australia, focused on Ocean Energy, today announced that Jonathan Fievez, CEO, will present live at the Clean/Renewable Energy Virtual Investor Conference, hosted by VirtualInvestorConferences.com, on February 22, 2024.

Key Points: 
  • NORTH FREMANTLE, Australia, Feb. 22, 2024 (GLOBE NEWSWIRE) -- Carnegie Clean Energy (OTCQB: CWGYF, ASX: CCE), based in North Fremantle, Australia, focused on Ocean Energy, today announced that Jonathan Fievez, CEO, will present live at the Clean/Renewable Energy Virtual Investor Conference, hosted by VirtualInvestorConferences.com, on February 22, 2024.
  • Carnegie Clean Energy has secured support through the US Testing Expertise and Access to Marine Energy Research (TEAMER) program.
  • Carnegie Clean Energy (OTCQB: CWGYF, ASX: CCE) is a technology developer focused on delivering ocean energy technologies to make the world more sustainable.
  • Carnegie Technologies Spain and CETO Wave Energy Ireland is a wholly owned subsidiary of Carnegie Clean Energy.

Compustar Releases New Solution to Stop Car Theft from Relay Attacks

Retrieved on: 
Wednesday, February 28, 2024
Technical support, Gasoline

SEATTLE, Feb. 28, 2024 /PRNewswire-PRWeb/ -- Firstech, the makers of Compustar and DroneMobile vehicle security solutions, is excited to announce the release of the SPTS-U, a universal accessory for preventing car theft from relay attacks.

Key Points: 
  • SEATTLE, Feb. 28, 2024 /PRNewswire-PRWeb/ -- Firstech, the makers of Compustar and DroneMobile vehicle security solutions, is excited to announce the release of the SPTS-U, a universal accessory for preventing car theft from relay attacks.
  • Security experts estimate that 96% of vehicles with push-to-start ignitions are vulnerable to relay attacks.
  • With the rising popularity of push-to-start ignitions, car thieves across North America are exploiting a vulnerability with these vehicles through "relay attacks".
  • Firstech's new SPTS-U accessory, also known as "Secure Push-to-Start", directly blocks relay attacks by deactivating the push-to-start button until the driver is authenticated.

URC Automation Launches AI-Powered Virtual Assistant To Drive Growth

Retrieved on: 
Friday, February 16, 2024
Acquisition, Virtual reality, Marketing, Total, Artificial intelligence, Completeness, AI, Intelligence, CEDIA, Reality, Lead, Automation, Accelerator, CCP, Technical support, CX, URC, Mobile phone

HARRISON, N.Y., Feb. 16, 2024 /PRNewswire-PRWeb/ -- URC, a leader in global smart residential and commercial automation, announces the launch of its new Virtual Assistant available to the URC Certified Dealer Community. Available through URC's award-winning Dealer Portal, the URC Virtual Assistant is powered by AI (Artificial Intelligence). This tool complements URC's award-winning Technical Support team and permits 24/7 information surrounding URC's Total Control® and Complete Control® product lines including the Accelerator and CCP operating systems.

Key Points: 
  • HARRISON, N.Y., Feb. 16, 2024 /PRNewswire-PRWeb/ -- URC , a leader in global smart residential and commercial automation, announces the launch of its new Virtual Assistant available to the URC Certified Dealer Community.
  • Available through URC's award-winning Dealer Portal, the URC Virtual Assistant is powered by AI (Artificial Intelligence).
  • Considering these insights, URC created a propriety, AI-generated Virtual Assistant as a step to deliver valuable dealer solutions.
  • Should users need additional assistance, the URC Virtual Assistant will provide a link to start a technical support ticket.

Ameriprise Financial, Along with its Employees and Advisors, Donated More than $16.5 Million in 2023

Retrieved on: 
Monday, February 12, 2024
Banking, Personal Finance, Social Services, Professional Services, Philanthropy, Environmental, Social and Governance (ESG), Other Philanthropy, DEI (Diversity, Equity and Inclusion), Asset Management, Fund Raising, Finance, CRA, Head, Feeding America, Community development, The Bridge, Community development financial institution, Food bank, Boston, Emergency shelter, Education, CDFI, Amnesia, Technical support, FSB, Food, Minneapolis–Saint Paul, Volunteering, Homelessness, Oregon Food Bank, Hunger, Clothing, Organization, Employment, Brooklyn Museum, EQ2, Case management, Community, Face, Web service, Partnership

Ameriprise Financial, Inc. (NYSE: AMP) and its employees and advisors donated more than $16.5 million through corporate grants, individual donations and gift matching in 2023.

Key Points: 
  • Ameriprise Financial, Inc. (NYSE: AMP) and its employees and advisors donated more than $16.5 million through corporate grants, individual donations and gift matching in 2023.
  • Throughout the year, Ameriprise employees and advisors logged nearly 63,000 volunteer hours supporting causes and organizations that help build strong communities.
  • In addition, the company continued its longstanding partnership with Feeding America, providing more than 124 million meals to people facing hunger.
  • Ameriprise Bank also provided liquidity to the Twin Cities area residential mortgage market with a $10 million investment in a low and moderate-income mortgage-backed security in 2023.

HDI Announces 2024 IT Service Management Courses, Curriculum Created to Educate the Technical Support and Service Management Industry

Retrieved on: 
Monday, January 22, 2024
Education, IOT (Internet of Things), Technology, Software, Artificial Intelligence, Training, Technical support, Research, HDI, Nursing

Customized content and private group training is also available.

Key Points: 
  • Customized content and private group training is also available.
  • According to HDI’s research, “The State of Technical Support in 2023,” after onboarding, only about 40% of support staff get 10 days or more of formal training each year.
  • Tara Gibb, Senior Director, HDI, said, “With a long average tenure and given the rapid changes constantly taking place in the world of technology and technical support, it’s critical for support center managers to receive ongoing training and education.
  • Our courses can help prepare technical support and service management professionals with the vital information they need to perform their daily tasks today and throughout their career.”
    For inquiries regarding the private group training, contact Todd Piccuillo at [email protected] .

High Performance Door Maker Rytec Selects Blitzz’s App-Free Video Support to Help Customers Resume Business Operations Faster

Retrieved on: 
Wednesday, November 29, 2023
SMS, Technical support, Food, SAN, Communication, Mobile phone

Rytec provides fast-acting doors for industrial, commercial, retail auto, food and beverage, and controlled‐temperature environments across North America.

Key Points: 
  • Rytec provides fast-acting doors for industrial, commercial, retail auto, food and beverage, and controlled‐temperature environments across North America.
  • Its doors are critical to its customers’ business operations, helping maintain temperatures for frozen, food processing and pharmaceutical operations, enhance facility security, improve energy efficiency, and more.
  • Faster time-to-resolution: Because Rytec can see what the technician can see in the field, issues are resolved faster.
  • Reduced downtime: Rytec customers don’t have to wait hours for an experienced technician to show up, and can return to normal operations faster.

Astound Broadband Announces 2023 Cyber Season Deals Starting November 6th

Retrieved on: 
Monday, November 6, 2023
Technology, Mobile, Wireless, 5G, Carriers and Services, Other Technology, Telecommunications, Networks, Internet, VoIP, Likelihood function, Value, Data-rate units, Tax, Mobile service, Work, Connection, Wi-Fi, PCMag, Cyber Monday, CSI: Cyber (season 2), Black Friday, Reliability, Technical support, ISP, Gift card, Customer service, Web Cartoonists' Choice Awards, Online shopping, Internet service provider, Astound Broadband

Astound Broadband (Astound), an award-winning provider of Internet, Mobile and TV services, today announced its limited-time Black Friday and Cyber Monday promotions.

Key Points: 
  • Astound Broadband (Astound), an award-winning provider of Internet, Mobile and TV services, today announced its limited-time Black Friday and Cyber Monday promotions.
  • Current Astound internet customers who add Astound Mobile are eligible for a gift card.
  • With today’s demand for ultra-fast internet and reliable mobile service, Astound Broadband is offering all-in, two-year price lock on internet packages, along with gift cards and deals on mobile services.
  • This year, Astound Broadband was voted best “Cable Internet Service Provider (ISP)” in PCMag’s 2023 Readers’ Choice Awards .