Volvo Cars taps TDCX to enhance customer experience for Europe
Mr. Niclas Medin, Head of Outsourcing Volvo Cars, said, "Beyond making cars that serve our customers' lifestyles and are sustainable and safe, we are committed to helping them enjoy the experience of owning a Volvo.
- Mr. Niclas Medin, Head of Outsourcing Volvo Cars, said, "Beyond making cars that serve our customers' lifestyles and are sustainable and safe, we are committed to helping them enjoy the experience of owning a Volvo.
- TDCX has set up CX teams for Volvo Cars in Romania and Türkiye, serving as a hub to serve customers in Europe.
- Volvo Cars partnership with TDCX in Europe builds on its successful tie-up in Malaysia which started just over a year ago.
- TDCX's expertise in omnichannel customer support and lead generation has proven instrumental in paving the way for a more seamless engagement between Volvo Cars and its customers.