Social CRM

Social Factor Signs Agency Partnership Agreement with Emplifi

Retrieved on: 
Tuesday, February 6, 2024

FORT WORTH, Texas, Feb. 6, 2024 /PRNewswire-PRWeb/ -- Social Factor, a leading digital agency focusing on social CRM and strategy, announced today a new agency-level partnership with Emplifi, a leading customer engagement platform that enables global brands to bridge the gap between their social media marketing strategies and commerce capabilities. As a platform-agnostic Social CRM agency, Social Factor has deep expertise in working with digital tools and resources designed to foster customer engagement on behalf of large enterprises.

Key Points: 
  • Social Factor has announced today a new agency-level partnership with Emplifi, a leading customer engagement platform that enables global brands to bridge the gap between their social media marketing strategies and commerce capabilities.
  • FORT WORTH, Texas, Feb. 6, 2024 /PRNewswire-PRWeb/ -- Social Factor , a leading digital agency focusing on social CRM and strategy, announced today a new agency-level partnership with Emplifi , a leading customer engagement platform that enables global brands to bridge the gap between their social media marketing strategies and commerce capabilities.
  • As a platform-agnostic Social CRM agency, Social Factor has deep expertise in working with digital tools and resources designed to foster customer engagement on behalf of large enterprises.
  • "This partnership provides us with access to additional expertise - particularly in the growing area of social commerce," said Scott Parker , CEO of Social Factor.

The Best CRM Software to Increase Customer Loyalty in 2023 Identified by SoftwareReviews' Data

Retrieved on: 
Tuesday, January 31, 2023

TORONTO, Jan. 31, 2023 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2023 Emotional Footprint Awards for Customer Relationship Management (CRM) software.

Key Points: 
  • TORONTO, Jan. 31, 2023 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software provider landscape, has published its 2023 Emotional Footprint Awards for Customer Relationship Management (CRM) software.
  • The growing importance of data analytics has led to the development of more sophisticated CRM tools that can help businesses gain insights from customer data.
  • The top CRM software providers of the year have been identified by SoftwareReviews based on verified survey data collected from 3,081 real end users.
  • The 2023 Enterprise Customer Relationship Management Software Champions are as follows:
    Zoho CRM , +93 NEF, ranked high for including great security protection.

Jellyfish Names Kyle Lacy as First Chief Marketing Officer To Accelerate Company Growth

Retrieved on: 
Wednesday, December 7, 2022

BOSTON, Dec. 7, 2022 /PRNewswire/ -- Jellyfish, the leading Engineering Management Platform (EMP), today announced the appointment of Kyle Lacy as its first Chief Marketing Officer. In his new role, Lacy will build on his more than 15 years of experience scaling technology organizations to lead Jellyfish through its next stage of growth.

Key Points: 
  • BOSTON, Dec. 7, 2022 /PRNewswire/ -- Jellyfish , the leading Engineering Management Platform (EMP), today announced the appointment of Kyle Lacy as its first Chief Marketing Officer.
  • "His extensive experience leading marketing organizations at rapidly scaling software companies will help Jellyfish drive revenue and accelerate our next stage of growth."
  • Lacy joins Jellyfish from Seismic, where he served as SVP of Marketing following the company's acquisition of Lessonly in 2021.
  • Lacy was CMO at Lessonly, growing the marketing team from eight people to more than 70 and achieving 20x revenue growth.

Global Social Media Management Market to Generate $18,197.8 Million and Exhibit a CAGR of 21.2% from 2021 to 2028 [210-Pages] - by Research Dive

Retrieved on: 
Wednesday, November 10, 2021

NEW YORK, Nov. 10, 2021 /PRNewswire/ -- Research Dive in its latest published report estimates that the global social media management market will generate $18,197.8 million and exhibit a CAGR of 21.2% from 2021 to 2028.

Key Points: 
  • NEW YORK, Nov. 10, 2021 /PRNewswire/ -- Research Dive in its latest published report estimates that the global social media management market will generate $18,197.8 million and exhibit a CAGR of 21.2% from 2021 to 2028.
  • These factors are predicted to accelerate the growth of the global social media management market during the forecast period.
  • The increase in the social media management market size and share is mainly due to the increased usage of social media platforms among consumers worldwide.
  • Get access to North America Social Media Management Market and Europe Social Media Management Market during COVID-19 Pandemic.

Global Social Media Management Market to Generate $18,197.8 Million and Exhibit a CAGR of 21.2% from 2021 to 2028 [210-Pages] - by Research Dive

Retrieved on: 
Wednesday, November 10, 2021

NEW YORK, Nov. 10, 2021 /PRNewswire/ -- Research Dive in its latest published report estimates that the global social media management market will generate $18,197.8 million and exhibit a CAGR of 21.2% from 2021 to 2028.

Key Points: 
  • NEW YORK, Nov. 10, 2021 /PRNewswire/ -- Research Dive in its latest published report estimates that the global social media management market will generate $18,197.8 million and exhibit a CAGR of 21.2% from 2021 to 2028.
  • These factors are predicted to accelerate the growth of the global social media management market during the forecast period.
  • The increase in the social media management market size and share is mainly due to the increased usage of social media platforms among consumers worldwide.
  • Get access to North America Social Media Management Market and Europe Social Media Management Market during COVID-19 Pandemic.

CES 2021 OakMega's Social CRM Helps Reclaim Missing Customer Data, Increasing Customer Lifetime Value by over 50%

Retrieved on: 
Monday, January 18, 2021

OakMega is a leading provider of messaging app CRM solutions to B2C brand owners, helping businesses better understand and engage with their customers.

Key Points: 
  • OakMega is a leading provider of messaging app CRM solutions to B2C brand owners, helping businesses better understand and engage with their customers.
  • Currently, no CRM solutions have been able to capture customer data on messenger applications.
  • OakMega's Social CRM solution helps businesses reclaim missing customer data by acquiring, engaging, and retaining customers through native messenger apps.
  • The company's innovative CRM solution earned OakMega its spot as one of the 100 featured Taiwanese startups showcased in the Taiwan Tech Arena (TTA) at CES 2021.

Kustomer Adds Instagram Messaging Integration to Fuel Social Commerce and Customer Service

Retrieved on: 
Monday, October 19, 2020

NEW YORK, Oct. 19, 2020 /PRNewswire/ -- Kustomer, the modern customer experience CRM, today announces its integration with Instagram Messaging.

Key Points: 
  • NEW YORK, Oct. 19, 2020 /PRNewswire/ -- Kustomer, the modern customer experience CRM, today announces its integration with Instagram Messaging.
  • Kustomer's CRM is the first true omnichannel customer service platform, purpose-built for brands that want to deliver hyper-personalized customer experiences at scale.
  • View messaging on Instagram in a single timeline view, along with other customer interactions and conversations across multiple channels and platforms.
  • "Messenger API support for Instagram means businesses and developers can now manage their customer communications on Instagram at scale."

ActiveCampaign expands its Customer Experience Automation (CXA) platform to help sales teams automate personalized customer interactions across the customer lifecycle

Retrieved on: 
Tuesday, March 31, 2020

Built-in CRM: Helps sales keep track of customer and account interactions and make smarter decisions about how to prioritize their outreach.

Key Points: 
  • Built-in CRM: Helps sales keep track of customer and account interactions and make smarter decisions about how to prioritize their outreach.
  • Conversations: Relationships happen over multiple channels, but ActiveCampaign helps Sales teams keep track of what's been said in a centralized location.
  • "When it comes to Customer Experience, sales is on the front lines," said Adam Johnson, ActiveCampaign's VP of Sales.
  • ActiveCampaign's category-defining Customer Experience Automation Platform helps over 95,000 businesses in 161 countries meaningfully engage with their customers.

Social Media Sentiment Analysis Helped a Sports Technology Firm to Drive Customer Satisfaction Rates by 3x | Head to Quantzig’s New Success Story for Detailed Insights

Retrieved on: 
Tuesday, February 25, 2020

This success story sheds light on the importance of analyzing customer sentiments to drive measurable outcomes.

Key Points: 
  • This success story sheds light on the importance of analyzing customer sentiments to drive measurable outcomes.
  • View the full release here: https://www.businesswire.com/news/home/20200225005830/en/
    Importance of Social Media Sentiment Analysis (Graphic: Business Wire)
    The use of advanced social media analytics solutions empowers businesses to gain deeper insights into customer needs and preferences.
  • Though most businesses are rightfully obsessed with metrics and strategies that improve customer satisfaction levels, most are unaware of the benefits of social media sentiment analysis.
  • Talk to our analytics experts to learn how natural language processing can help you gain detailed insights on customer sentiments.

Avant Trusted Advisors Now Offer Bundled Solutions Around UCaaS with Email and CRM

Retrieved on: 
Thursday, October 3, 2019

The new relationship will give AVANT's network of Trusted Advisors the ability to bundle unified communications with email collaboration tools such as G Suite, CRM, and data analytics ( Prodoscore ).

Key Points: 
  • The new relationship will give AVANT's network of Trusted Advisors the ability to bundle unified communications with email collaboration tools such as G Suite, CRM, and data analytics ( Prodoscore ).
  • More and more, customers are demanding to have their business workflow tools and systems, including email, CRM, and data analytics bundled with their unified communications system.
  • "I don't want to learn how to service and support email, CRM, and data analytics.
  • To learn more about how the UpCurve Cloud agency works with AVANT, please contact your local AVANT channel manager or contact UpCurve Cloud directly.