Service management

Communications Service Providers Harness the Power of 5G with VMware

Retrieved on: 
Tuesday, February 28, 2023

Leading CSPs are transforming their networks with VMware including:

Key Points: 
  • Leading CSPs are transforming their networks with VMware including:
    SoftBank has achieved two key objectives working with VMware.
  • Building on the VMware Telco Cloud Platform allows SoftBank to accelerate time to market for deploying new, innovative services and giving them a competitive edge.
  • To achieve this, VMware is leveraging its suite of telco cloud management and orchestration solutions including VMware Centralized RIC (non-real-time RIC), VMware Telco Cloud Automation, and VMware Telco Cloud Service Assurance.
  • Visit VMware News & Stories for all VMware announcements made at the show as well as customer testimonials, partner updates, and more.

NEC successfully demonstrated Multi-Vendor Near-RT RIC Integration in O-RAN Global PlugFest 2022

Retrieved on: 
Monday, February 13, 2023

TOKYO, Feb 13, 2023 - (JCN Newswire) - NEC Corporation (TSE: 6701) successfully demonstrated multi-vendor integration and interoperability of a Near-Real-Time RAN Intelligent Controller (Near-RT RIC) at the new windowO-RAN ALLIANCE Global PlugFest Fall 2022 in Japan.

Key Points: 
  • TOKYO, Feb 13, 2023 - (JCN Newswire) - NEC Corporation (TSE: 6701) successfully demonstrated multi-vendor integration and interoperability of a Near-Real-Time RAN Intelligent Controller (Near-RT RIC) at the new windowO-RAN ALLIANCE Global PlugFest Fall 2022 in Japan.
  • NEC, VIAVI Solutions and HCL Technologies (HCLTech) teamed up for this project to demonstrate the multi-vendor Near-Real-Time RIC performance benchmarking.
  • For this PlugFest project, HCLTech's Bouncer xApp, in combination with VIAVI's new windowTeraVM RIC Test, supported the benchmarking of the underlying Near-RT RIC platform using E2AP Global and Functional procedures.
  • This PlugFest demonstrated that diverse 5G Open RAN solutions can be developed through Near-RT RIC leveraging assets in the global Open RAN ecosystem.

Atlassian Announces Second Quarter Fiscal Year 2023 Results

Retrieved on: 
Thursday, February 2, 2023

“We’ll keep playing offense across our three large markets while being pragmatic.”

Key Points: 
  • “We’ll keep playing offense across our three large markets while being pragmatic.”
    Second Quarter Fiscal Year 2023 Financial Highlights:
    Revenue: Total revenue was $872.7 million for the second quarter of fiscal year 2023, up 27% from $688.5 million for the second quarter of fiscal year 2022.
  • Operating margin was (11)% for the second quarter of fiscal year 2023, compared with 3% for the second quarter of fiscal year 2022.
  • Net loss per diluted share was $0.80 for the second quarter of fiscal year 2023, compared with a net loss per diluted share of $0.09 for the second quarter of fiscal year 2022.
  • Operating margin was 20% for the second quarter of fiscal year 2023, compared with 26% for the second quarter of fiscal year 2022.

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

Retrieved on: 
Tuesday, January 24, 2023

Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.

Key Points: 
  • Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.
  • The latter is now ranked the number one future-focused initiative, followed closely by updating legacy service management systems and leveraging emerging technology.
  • *The research was conducted by Mindforce Research, polling 400 senior-decision makers in Field Service across North America, Western Europe, the Middle East, and Asia Pacific.
  • It is the third State of Service study commissioned by IFS, following versions in 2018 and 2020.

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

Retrieved on: 
Tuesday, January 24, 2023

Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.

Key Points: 
  • Technology superiority has become the most significant competitive differentiator in field service, overtaking customer experience.
  • The latter is now ranked the number one future-focused initiative, followed closely by updating legacy service management systems and leveraging emerging technology.
  • *The research was conducted by Mindforce Research, polling 400 senior-decision makers in Field Service across North America, Western Europe, the Middle East, and Asia Pacific.
  • It is the third State of Service study commissioned by IFS, following versions in 2018 and 2020.

New White Paper Centers AI as a Critical Component of 5G Telecoms Network Success

Retrieved on: 
Thursday, December 15, 2022

The whitepaper, AI is the Key for 5G Success, examines the network domains and standards efforts where AI and ML are being integrated to automate critical 5G operations.

Key Points: 
  • The whitepaper, AI is the Key for 5G Success, examines the network domains and standards efforts where AI and ML are being integrated to automate critical 5G operations.
  • Demand for advanced AI algorithms to enhance network planning and maintenance also is expected to grow as industry considers energy costs and network sustainability and prepares for future use cases and services.
  • “AI/ML will deliver benefits to nearly every layer of the 5G network domain, from the RAN and core networks to business and operational applications over top.
  • To read the whitepaper, AI is the Key for 5G Success, please click here.

Contegix Acquires Blended Perspectives, an Atlassian Platinum Solutions Provider

Retrieved on: 
Thursday, December 8, 2022

DULLES, Va., Dec. 8, 2022 /PRNewswire-PRWeb/ -- Contegix, an Atlassian Platinum Solutions Partner that specializes in enabling Atlassian software for the commercial enterprise and U.S. federal markets, today announced the acquisition of Blended Perspectives. Blended Perspectives, a Canada-based Atlassian Platinum Solutions Partner, delivers technical consulting services for the entire Atlassian tool suite.

Key Points: 
  • DULLES, Va., Dec. 8, 2022 /PRNewswire-PRWeb/ -- Contegix, an Atlassian Platinum Solutions Partner that specializes in enabling Atlassian software for the commercial enterprise and U.S. federal markets, today announced the acquisition of Blended Perspectives.
  • Blended Perspectives, a Canada-based Atlassian Platinum Solutions Partner, delivers technical consulting services for the entire Atlassian tool suite.
  • The acquisition of Blended Perspectives gives Contegix the greatest breadth and depth of Atlassian technical expertise in the marketplace.
  • "Blended Perspectives has proven credentials in providing Atlassian consulting solutions to the high-end enterprise, including extensive experience in the banking and financial verticals," said Brad Hokamp, CEO of Contegix.

Securonix Appoints Nayaki Nayyar to Chief Executive Officer

Retrieved on: 
Monday, December 5, 2022

Securonix, Inc. , a leader in Next-Gen SIEM, UEBA and SOAR, today announced the appointment of Nayaki Nayyar to Chief Executive Officer and member of its Board of Directors, effective immediately.

Key Points: 
  • Securonix, Inc. , a leader in Next-Gen SIEM, UEBA and SOAR, today announced the appointment of Nayaki Nayyar to Chief Executive Officer and member of its Board of Directors, effective immediately.
  • Sachin Nayyar (not related), Founder and former Chief Executive Officer has transitioned to the role of Executive Chairman of the Board of Directors.
  • I am super proud to join Securonix, an exceptionally innovative pioneer that has redefined the SIEM market, has been named a leader in SIEM by Gartner four years in a row and set the standard for cloud-native security analytics and operations, said Nayaki Nayyar, Chief Executive Officer, Securonix.
  • On behalf of the Board of Directors, I am delighted to welcome Nayaki to the Securonix team, said Sachin Nayyar, Executive Chairman, Securonix.

KPI Metrics and ITSM Policy Silver Edition 2022: Three Tier Environment and Specific SLAs Metrics That are Both Internally and Externally Focused

Retrieved on: 
Monday, November 28, 2022

DUBLIN, Nov. 28, 2022 /PRNewswire/ -- The "KPI Metrics and ITSM Policy - Silver Edition, 2022" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Nov. 28, 2022 /PRNewswire/ -- The "KPI Metrics and ITSM Policy - Silver Edition, 2022" report has been added to ResearchAndMarkets.com's offering.
  • This Key Performance Indicators (KPI) Metrics Service Management Report - Silver Edition includes:
    KPI Metrics for the Internet, Information Technology, and Service Management (PDF)
    Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused.
  • Included in the KPI Metrics HandiGuide are proven KPI metrics which dozens of "World Class" enterprises have found create environments that are driven to succeed.
  • KPI Metrics for the Internet, IT, and Service Management
    The HandiGuide provides detail examples and suggested metrics.

2022 Silver Edition KPI Metrics and ITSM Policy Report - ResearchAndMarkets.com

Retrieved on: 
Wednesday, November 23, 2022

The "KPI Metrics and ITSM Policy - Silver Edition, 2022" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "KPI Metrics and ITSM Policy - Silver Edition, 2022" report has been added to ResearchAndMarkets.com's offering.
  • This Key Performance Indicators (KPI) Metrics Service Management Report - Silver Edition includes:
    KPI Metrics for the Internet, Information Technology, and Service Management (PDF)
    Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused.
  • Included in the KPI Metrics HandiGuide are proven KPI metrics which dozens of "World Class" enterprises have found create environments that are driven to succeed.
  • KPI Metrics for the Internet, IT, and Service Management
    The HandiGuide provides detail examples and suggested metrics.