Service management

SolarWinds to Participate in Gartner IT Symposium/Xpo 2023 Worldwide Events

Retrieved on:

Monday, September 11, 2023

SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today announced it will participate in the Gartner IT Symposium/Xpo™ 2023 conferences held worldwide over the coming months.

Key Points:

SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today announced it will participate in the Gartner IT Symposium/Xpo™ 2023 conferences held worldwide over the coming months.
At the events, SolarWinds will showcase its award-winning portfolio of products, including Hybrid Cloud Observability , SolarWinds® Observability , and SolarWinds IT service management (ITSM).
This year’s conference theme—Unleash Possibility—focuses on helping attendees separate hype from reality and create a culture of innovation that provides value to employees, customers, and citizens.
SolarWinds will exhibit and speak at the following shows:

OpenText Set to Unlock the Power of AI at OpenText World 2023

Retrieved on:

Tuesday, September 12, 2023

WATERLOO, Ontario, Sept. 12, 2023 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced its full roster of interactive workshops and business solution focus areas at this year's highly anticipated leading information management conference, OpenText World 2023, taking place at the Venetian Resort in Las Vegas on October 11-12, 2023. OpenText World will also showcase an array of integrations and co-innovated solutions with sponsoring partners including Google Cloud and Deloitte, among others. Together with its ecosystem partners, OpenText is driving digital and AI-led innovations specific to high tech, financial services, insurance, utilities, healthcare, and more that will be showcased in Las Vegas.

Key Points:

OpenText World will also showcase an array of integrations and co-innovated solutions with sponsoring partners including Google Cloud and Deloitte, among others.
"With this in mind, OpenText World is a user conference designed for learning and accelerating our customers and partners on their AI journey.
OpenText.ai and the Future of Work: Explore how integrated AI technology can empower businesses to work smarter – not harder - with OpenText™ Content Cloud and OpenText™ Aviator.
OpenText World 2023 is a hybrid event, hosted in Las Vegas at the Venetian Hotel Resort from October 11 – 12.

WesTrac Invests in Further Expansion of Texada Software SaaS Platform to Enhance Service Operations

Retrieved on:

Tuesday, August 1, 2023

Software as a service, Partnership, CPQ, WesTrac, Automation, IDS, Service management, Costa–Hawkins Rental Housing Act, Food delivery, Texada Island

TORONTO, Aug. 01, 2023 (GLOBE NEWSWIRE) -- Texada Software, a platform of SaaS & mobile solutions for Heavy Equipment Dealers and Rental Houses, announced today that WesTrac has chosen to extend their adoption of the Texada solution with a significant expansion into Texada’s Service Management solution.

Key Points:

TORONTO, Aug. 01, 2023 (GLOBE NEWSWIRE) -- Texada Software, a platform of SaaS & mobile solutions for Heavy Equipment Dealers and Rental Houses, announced today that WesTrac has chosen to extend their adoption of the Texada solution with a significant expansion into Texada’s Service Management solution.
“With our expansion into service, we’ll implement Texada’s full Service Management SaaS and mobile solution, unlocking significant value for WesTrac across our operations and achieving the remaining business objectives we identified at the start of our IDS rollout.
“We could not be more honored that WesTrac has selected Texada to help further enable its digital transformation now into service,” commented Matt Harris, CEO of Texada Software.
We are confident that Texada’s Service Management SaaS and mobile solutions will empower WesTrac to achieve higher levels of efficiency and success.”

Organizations Face Looming Cybersecurity Threats Due to Inadequate IT Asset Oversight

Retrieved on:

Tuesday, July 18, 2023

RIEGELSVILLE, Pa., July 18, 2023 /PRNewswire-PRWeb/ -- IT asset management (ITAM) utilizes financial, contractual, and inventory information to monitor and make strategic decisions regarding IT assets. Its primary goal is to ensure efficient and effective utilization of IT resources. By reducing the number of assets in use and extending their lifespan, ITAM helps to avoid expensive upgrades. Understanding the total cost of ownership and improving asset utilization are integral aspects of ITAM.(1) Walt Szablowski, Founder and Executive Chairman of Eracent, which has provided complete visibility into its large enterprise clients' networks for over two decades, advises, "ITAM is not a one-and-done; it is a continuous process that requires regular evaluation and adjustment to align with evolving business needs. It plays a crucial role in the broader cybersecurity strategy and should be seamlessly integrated into an organization's IT service management processes and risk management framework."

Key Points:

Implementing a Software Bill of Materials and comprehensive lifecycle asset management is vital for monitoring assets and identifying vulnerabilities.
Understanding the total cost of ownership and improving asset utilization are integral aspects of ITAM.
It plays a crucial role in the broader cybersecurity strategy and should be seamlessly integrated into an organization's IT service management processes and risk management framework."
(8) Software asset management teams should be part of and contributors to their cybersecurity teams.

ServiceNow and the National Hockey League Announce Multiyear North American Partnership

Retrieved on:

Wednesday, May 17, 2023

Knowledge 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone and the National Hockey League today announced a multiyear North American partnership.

Key Points:

Knowledge 2023-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone and the National Hockey League today announced a multiyear North American partnership.
As an Official NHL Partner, ServiceNow will enhance game day operations, streamline employee productivity, and support new connected fan experiences.
View the full release here: https://www.businesswire.com/news/home/20230517005224/en/
ServiceNow and the National Hockey League announce multiyear North American partnership (Graphic: Business Wire)
“ServiceNow helps fundamentally change the way organizations operate—including one of the largest, most successful sports leagues in the world,” said Bill McDermott, chairman and chief executive officer at ServiceNow.
Our collaboration marks the most in-depth transformation of a sports league through ServiceNow to-date—and it’s only just beginning.

Canadian home services giant chooses IFS to optimize customer service and drive growth

Retrieved on:

Tuesday, May 2, 2023

Cloud, Service management, Growth, CIO, PSO, Software, Management, Financial adviser, Enercare Centre

LONDON, May 2, 2023 /PRNewswire/ -- IFS, the global cloud enterprise software company, today announced that Canada-based home and commercial services and energy solutions company, Enercare, has selected IFS Cloud for Service Management, together with the IFS Planning and Scheduling Optimization (PSO) software, to streamline service operations and field productivity.

Key Points:

It will also allow the company to use the AI-driven predictive analytics embedded in the software to optimize field service resource scheduling and maximize business efficiencies.
IFS Cloud was the ideal choice.The service and support we have received from IFS has been excellent too.
Marne Martin, Chief Strategy Officer and President, IFS, said: "We are delighted that Enercare has chosen IFS to help streamline their service operations and support their continued growth.
IFS Cloud and PSO provides Enercare with the capacity to differentiate their product offerings not just on the basis of service but through efficiency, driving customer experience and growing their business over time."

Canadian home services giant chooses IFS to optimize customer service and drive growth

Retrieved on:

Tuesday, May 2, 2023

Cloud, Service management, Growth, CIO, PSO, Software, Management, Financial adviser, Enercare Centre

LONDON, May 2, 2023 /PRNewswire/ -- IFS, the global cloud enterprise software company, today announced that Canada-based home and commercial services and energy solutions company, Enercare, has selected IFS Cloud for Service Management, together with the IFS Planning and Scheduling Optimization (PSO) software, to streamline service operations and field productivity.

Key Points:

It will also allow the company to use the AI-driven predictive analytics embedded in the software to optimize field service resource scheduling and maximize business efficiencies.
IFS Cloud was the ideal choice.The service and support we have received from IFS has been excellent too.
Marne Martin, Chief Strategy Officer and President, IFS, said: "We are delighted that Enercare has chosen IFS to help streamline their service operations and support their continued growth.
IFS Cloud and PSO provides Enercare with the capacity to differentiate their product offerings not just on the basis of service but through efficiency, driving customer experience and growing their business over time."

Effective IT Service Management Requires Collaboration Between Agile and Traditional Teams, Says Info-Tech Research Group in New Industry Blueprint

Retrieved on:

Monday, April 10, 2023

Pressure, McCubbin, Culture, ITIL, Research, Organization, IT infrastructure, Service management, Management, Agile

Integrating Agile practices with existing service management processes is one solution organizations can explore to maximize their business values.

Key Points:

Integrating Agile practices with existing service management processes is one solution organizations can explore to maximize their business values.
To help organizations overcome these challenges and find the right integration point, global IT research and advisory firm Info-Tech Research Group has released a new blueprint, Service Management Integration With Agile Practices.
The integration of Agile and service management practices can be facilitated by understanding the following key integration points to break down barriers:
Service Management Processes: Identify where service management processes overlap or have a dependency on Agile processes.
To learn more about the firm's research and recommendations, download the complete Service Management Integration With Agile Practices blueprint.

Emircom selects leading SymphonyAI enterprise AI SaaS solutions to accelerate digital transformation

Retrieved on:

Tuesday, April 4, 2023

PALO ALTO, Calif., April 4, 2023 /PRNewswire/ -- SymphonyAI, a leader in high-value enterprise AI SaaS for strategic industries, announced today a strategic partnership with Emircom, the leading provider of information and communications technology (ICT) solutions in the UAE and KSA, to deploy SymphonyAI IT and manufacturing solutions to Emircom customers across the Middle East.

Key Points:

Emircom modernizes and reinvents IT through proven, progressive, and purposeful solutions that enable digital transformation, collaboration, and the value of cloud services.
Under the agreement, Emircom customers will gain access to SymphonyAI Summit's full IT suite and SymphonyAI Industrial's KPI 360™ APM 360™, MOM 360™ , and Proceedix solutions.
"Our enterprise AI solutions are built to help customers achieve digital transformation with ease, and we look forward to working with the Emircom team to help provide well-rounded tools to our customers."
With support from SymphonyAI Summit for IT and enterprise service management, Emircom gains access to valuable resources for its outsourced and managed services, helping customers accelerate their digital transformation and achieve revenue goals.

Emircom selects leading SymphonyAI enterprise AI SaaS solutions to accelerate digital transformation

Retrieved on:

Tuesday, April 4, 2023

PALO ALTO, Calif., April 4, 2023 /PRNewswire/ -- SymphonyAI, a leader in high-value enterprise AI SaaS for strategic industries, announced today a strategic partnership with Emircom, the leading provider of information and communications technology (ICT) solutions in the UAE and KSA, to deploy SymphonyAI IT and manufacturing solutions to Emircom customers across the Middle East.

Key Points:

Emircom modernizes and reinvents IT through proven, progressive, and purposeful solutions that enable digital transformation, collaboration, and the value of cloud services.
Under the agreement, Emircom customers will gain access to SymphonyAI Summit's full IT suite and SymphonyAI Industrial's KPI 360™ APM 360™, MOM 360™ , and Proceedix solutions.
"Our enterprise AI solutions are built to help customers achieve digital transformation with ease, and we look forward to working with the Emircom team to help provide well-rounded tools to our customers."
With support from SymphonyAI Summit for IT and enterprise service management, Emircom gains access to valuable resources for its outsourced and managed services, helping customers accelerate their digital transformation and achieve revenue goals.