Service management

DGAP-News: CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region

Thursday, July 22, 2021 - 2:10pm

CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region

Key Points: 
  • CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region
    The issuer is solely responsible for the content of this announcement.
  • CSG (R)(NASDAQ: CSGS) empowers today's leading businesses with game-changing communications capabilities that drive extraordinary customer experiences.
  • CSG Field Service Management is a global, award-winning, multi-industry, AWS cloud-based platform that provides a holistic view of field operations.
  • With CSG Field Service Management, Shentel can now:
    Achieve operational excellence: Leverage automation and real-time data to optimize everything from one hour appointment windows for customers to job scheduling.

SMG Recognized as Leader In G2 Experience Management Evaluation

Tuesday, June 22, 2021 - 5:30pm

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a leader in G2s Grid Report for Experience Management | Summer 2021 .

Key Points: 
  • Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a leader in G2s Grid Report for Experience Management | Summer 2021 .
  • Products shown on the Grid for Experience Management are ranked based on customer satisfaction and market presence and placed into four categories on the Grid: Leaders, High Performers, Contenders and Niche.
  • As an experience management provider, its an honor to be recognized by our clients for providing market-focused solutions and outstanding service, said SMG President Ken White.
  • SMG provides analysis support, insight delivery and strategic partnershipgoing far beyond the traditional software as a service (SaaS) model common in the experience management market.

Zuper Announces Field Service Management Integration with Zoho

Wednesday, May 5, 2021 - 1:00pm

b'SEATTLE, May 5, 2021 /PRNewswire-PRWeb/ -- Zuper , provider of a productivity suite for intelligent field service management and customer engagement, today announced an expanded presence in the Zoho ecosystem including new enhancements.\nModern customers demand personalized and connected service experiences.

Key Points: 
  • b'SEATTLE, May 5, 2021 /PRNewswire-PRWeb/ -- Zuper , provider of a productivity suite for intelligent field service management and customer engagement, today announced an expanded presence in the Zoho ecosystem including new enhancements.\nModern customers demand personalized and connected service experiences.
  • "Zuper integrates seamlessly with the Zoho ecosystem and improves collaboration between the sales, service, and the finance teams.
  • "\nZuper offers an industry-leading field service management solution for Zoho customers and integrates with the following Zoho Products:\nZoho CRM - Sales and service teams can now collaborate seamlessly to offer the best experience to modern customers.\nZoho Books - Empowers field technicians to create job quotes and invoices and collect payments that sync seamlessly with Zoho Books for accounting.\nZoho Inventory - Enables field service teams to consume parts, services, products and assets that syncs bidirectionally with Zoho Inventory.
  • "We compliment the Zoho ecosystem with an industry-leading intelligent field service management to ensure service businesses can offer on-demand and connected customer experience with the best utilization of any distributed field workforce.

Mize Presents Service Lifecycle Management at the Field Service Medical Virtual Event

Tuesday, May 4, 2021 - 12:24pm

b'TAMPA, Fla., May 4, 2021 /PRNewswire/ --Mize, provider of the Connected Customer Experience Platform and Service Lifecycle Management software, announced today Mize would sponsor and present at the Field Service Medical Virtual Event by WBR, a Conference for Leaders of Customer Success, Service & Supportin the medical device industryMay 4-5, 2021.\nSponsored by Mize, the Field Service Medical Virtual Event will feature presentations and panel discussions with industry leaders from across the medical device industry.

Key Points: 
  • b'TAMPA, Fla., May 4, 2021 /PRNewswire/ --Mize, provider of the Connected Customer Experience Platform and Service Lifecycle Management software, announced today Mize would sponsor and present at the Field Service Medical Virtual Event by WBR, a Conference for Leaders of Customer Success, Service & Supportin the medical device industryMay 4-5, 2021.\nSponsored by Mize, the Field Service Medical Virtual Event will feature presentations and panel discussions with industry leaders from across the medical device industry.
  • The keynote highlights how Philips Healthcare transformed its service documentation process to reduce costs, improve performance, and create a better user experience using the Mize Service Knowledge Management solution.
  • The keynote is May 5 at 3:15 p.m. ET.\n"With Mize Service Knowledge Management solution for field service engineers, global medical device manufacturers can simplify the access to all service and parts information," said Russell.
  • "\nAt the conference, Mize will showcase industry-leading service lifecycle management solutions, including field service management, service parts management, and warranty and contract management.

100 Year Old Manufacturing Company Successfully Optimizes Field Operations with ProV's Intelligent Service Management Solutions During Covid-19

Thursday, April 22, 2021 - 11:58pm

Gosiger focused on optimizing manufacturing performance and needed a simplified field service management system that addressed the existing business gaps.

Key Points: 
  • Gosiger focused on optimizing manufacturing performance and needed a simplified field service management system that addressed the existing business gaps.
  • The corporation required an effective service management solution that would allow its employees to engage with customers in more innovative ways.
  • The idea was to leverage their vision about reshaping the customer experience.\nGosiger joined forces with ProV, because they are a trusted source for service management solutions.
  • With extensive field service management experience, the global consulting firm has carved a niche for helping clients prioritize their needs and those of their customers.

Five Companies Offering Field Service Management Application Named IDC Innovators

Friday, March 19, 2021 - 3:45pm

International Data Corporation ( IDC ) today published an IDC Innovators report profiling five companies that deliver products and offerings to support field service workforce management across manufacturing and service industries.

Key Points: 
  • International Data Corporation ( IDC ) today published an IDC Innovators report profiling five companies that deliver products and offerings to support field service workforce management across manufacturing and service industries.
  • IDC Manufacturing Insights defines field service management as the set of activities or processes necessary to resolve equipment, product, or customer issues in the field, which include work order management, scheduling optimization, route optimization, fleet management, workforce management, and contractor management, among other capabilities.
  • The report, IDC Innovators: Field Service Management Applications in Manufacturing, 2021 (IDC #US45617620), features five companies with products and offerings to support remote, contact-less, autonomous, and integrated field service than can be integrated into an enterprise digital structure.
  • FieldAware provides a field service management application with advanced service management capabilities that incorporate service data with other enterprise applications to create an end-to-end service lifecycle and customer experience.

Veolia Nordic Selects ServiceMax For Digital Cloud Field Service Management

Thursday, March 11, 2021 - 10:00am

LONDON, March 11,2021 /PRNewswire/ -- ServiceMax ,the leader in asset-centric field service management, today announced that Veolia Nordic , part of the Veolia Group, the global leader in optimized resource management for water, waste and energy management solutions, has selected ServiceMax's field service management platform.

Key Points: 
  • LONDON, March 11,2021 /PRNewswire/ -- ServiceMax ,the leader in asset-centric field service management, today announced that Veolia Nordic , part of the Veolia Group, the global leader in optimized resource management for water, waste and energy management solutions, has selected ServiceMax's field service management platform.
  • Veolia's field service operation provides outsourced maintenance, planned factory shut-downs, cleaning processes and onsite service support for customers, such as steel mills, factories, utilities and water treatment plants.
  • "ServiceMax gives us common standardized processes to easily digitize, track and manage customer service levels across the business, including Industrial Services, Utilities and Technical Management," said JennyRegnr, CIOof Veolia Nordic.
  • ServiceMax is an integral part of our digital service strategy to further improve customer outcomes, increase service revenue and drive NPS scores.

Field Service Management Startup Workiz Raises $13M in Series B Funding

Wednesday, February 24, 2021 - 12:00pm

Workiz , the leading field service management and communication startup, announced today that it has closed a $13 million Series B fundraising round led by New Era Capital Partners, with Managing Partner Gideon Argov joining the Workiz board.

Key Points: 
  • Workiz , the leading field service management and communication startup, announced today that it has closed a $13 million Series B fundraising round led by New Era Capital Partners, with Managing Partner Gideon Argov joining the Workiz board.
  • The cloud-based field service management solution enables service professionals to quote and schedule jobs, send invoices, receive payments, and manage clients, teams, and inventory with numerous avenues for automation, customization, and optimization across the platform.
  • We rely on the Workiz Service Phone system to field around 1,000 customer calls a month.
  • Workiz is the premier field service management and communication software for small to medium, on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries.

SoftwareReviews Announces IT Service Management Award Winners

Tuesday, February 2, 2021 - 8:00pm

"IT Service Management solutions streamline service delivery within IT departments.

Key Points: 
  • "IT Service Management solutions streamline service delivery within IT departments.
  • "ITSM software supports service desk processes such as incident and problem management, request fulfillment, and knowledge management.
  • TeamDynamix IT Service Management, with a Net Emotional Footprint of +85, scored top product in vendor support and integrated knowledge management.
  • In general, IT Service Management software users were most satisfied with technician administration and were most dissatisfied with product strategy and rate of improvement.

Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

Tuesday, December 15, 2020 - 1:00pm

PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.

Key Points: 
  • PoB is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions, including modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.
  • Luma 2.5 is an award-winning AI-powered virtual agent that transforms service management across ITSM, ESM and Customer Service.
  • "Our new organization will continue to innovate across the entire Serviceaide product line to help our customers rapidly realize the value of advanced service management."
  • Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service.