Natural language processing

Large Auto Retailer Creates Purposeful Workplace with UKG

Retrieved on: 
Tuesday, September 5, 2023

“Partnering with UKG has allowed us to evolve our business and have a meaningful impact on our organization and people,” said Katie Roberts, director of employee relations at Belle Tire.

Key Points: 
  • “Partnering with UKG has allowed us to evolve our business and have a meaningful impact on our organization and people,” said Katie Roberts, director of employee relations at Belle Tire.
  • We deployed UKG as we doubled the number of stores at Belle Tire and brought in new employees.
  • UKG gave us the scalability to successfully manage that aggressive growth.”
    One way the retailer listens to employees is by conducting regular surveys with UKG Employee Voice , which allows Belle Tire to truly understand employee sentiment and what’s most important to its people.
  • “We wanted to keep all our solutions within UKG, so moving to the newest workforce management offering just made sense,” said Pyles.

Live chat software market to Grow by USD 428.8 million from 2022 to 2027 | The increasing customer expectations for real-time support and personalized interactions to boost market growth- Technavio

Retrieved on: 
Tuesday, September 5, 2023

The increasing customer expectations for real-time support and personalized interactions is the key factor driving the growth of the market.

Key Points: 
  • The increasing customer expectations for real-time support and personalized interactions is the key factor driving the growth of the market.
  • Therefore, to meet these expectations, most online businesses are increasingly turning to live chat software that can provide quick responses, real-time resolutions to queries, and personalized recommendations.
  • Therefore, live chat software offers customers convenience, effectiveness, and a personalized touch during the interaction, which is expected to propel the growth of the live chat software market during the forecast period.
  • One of the emerging trends in the live chat software market is the rising popularity of AI-based chatbots and virtual assistants.

Veritone to Unveil Insights and Spearhead Discussions at Voice & AI 2023

Retrieved on: 
Thursday, August 31, 2023

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20230831520988/en/
    Veritone to unveil insights and spearhead discussions at Voice & AI 2023.
  • Attendees will gain insights into how conversational AI can enhance screening processes, streamline candidate interaction and improve hiring efficiency.
  • Voice & AI is the premier event that brings the global natural language and generative AI communities together.
  • To learn more about Veritone Generative AI, see demos, and view best practices, please visit www.veritone.com/generativeAI .

Verbit Releases New Generative AI Product Suite

Retrieved on: 
Wednesday, August 30, 2023

New York, NY, Aug. 30, 2023 (GLOBE NEWSWIRE) -- Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite.

Key Points: 
  • New York, NY, Aug. 30, 2023 (GLOBE NEWSWIRE) -- Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite.
  • Verbit’s generative AI offering – “Gen.V” – was developed with the company’s proprietary, advanced technology.
  • “With Gen.V, we’re bringing generative AI to the customer, they never have to go looking for it.”
    Users simply need to click the “Use Gen AI” button that appears with their Verbit transcripts to activate the enhanced features.
  • As such, Verbit is focusing on generative AI and uncovering industry-specific applications in each of our industries.

Exabeam Partners with Google Cloud on New Generative AI Features For Improving Security Operations

Retrieved on: 
Wednesday, August 30, 2023

As a Google Cloud partner, the collaborative development process on Google Cloud generative AI products will accelerate the design of AI-based security product enhancements for Exabeam.

Key Points: 
  • As a Google Cloud partner, the collaborative development process on Google Cloud generative AI products will accelerate the design of AI-based security product enhancements for Exabeam.
  • Google Cloud’s current and future innovation in AI are the perfect complement to our security market-focused AI capabilities,” said Adam Geller, CEO, Exabeam.
  • “We're proud that Exabeam has tapped Google Cloud's generative AI capabilities to improve its security products,” said Vineet Bhan, Global Head of Security Partnerships at Google Cloud.
  • For more information on how Exabeam and Google Cloud work together to power today’s security operations centers (SOCs), please visit: https://www.exabeam.com/partners/google-cloud-marketplace/ .

Uniphore Recognized in Ten Gartner® Hype Cycle™ Reports

Retrieved on: 
Tuesday, August 29, 2023

Uniphore , one of the world’s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide.

Key Points: 
  • Uniphore , one of the world’s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide.
  • Gartner Hype Cycle reports provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.
  • CV and signal analysis have been used for years to support neuromarketing research to test reactions to products and ads.
  • Gartner clients can read the additional Gartner Hype Cycle reports that include Uniphore as a Sample Vendor in the Gartner portal, including the 2023 reports for:

Dialpad Awarded 2023 Google Cloud Technology Partner of the Year for Productivity and Collaboration

Retrieved on: 
Tuesday, August 29, 2023

Dialpad, Inc. , the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has received a 2023 Google Cloud Technology Partner of the Year Award in the Productivity and Collaboration category.

Key Points: 
  • Dialpad, Inc. , the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has received a 2023 Google Cloud Technology Partner of the Year Award in the Productivity and Collaboration category.
  • Built from the ground up on Google Cloud over a decade ago, Dialpad is an Ai-Powered Customer Intelligence Platform that closely partners across multiple Google business sectors, including Google Cloud, Google Workspace, Google Chrome, Google Fiber and Android.
  • Dialpad has since expanded its relationship with Google Cloud, transforming how customers prepare for enterprise AI readiness and adoption.
  • To learn more about Dialpad’s partnership with Google Cloud and how its advanced Ai capabilities can support your business needs, visit https://www.dialpad.com/dialpad-for-google/ .

COTA Wins Google Cloud Customer of the Year Award for Using AI to Improve Cancer Care

Retrieved on: 
Tuesday, August 29, 2023

COTA was recognized for its achievements in the Google Cloud ecosystem and is building a series of new AI and natural language processing (NLP) models tailored to unstructured oncology data.

Key Points: 
  • COTA was recognized for its achievements in the Google Cloud ecosystem and is building a series of new AI and natural language processing (NLP) models tailored to unstructured oncology data.
  • The ultimate goal of this work is to ensure that all patients receive high-quality care regardless of who they are or where they live.
  • With AI, we can dramatically accelerate the process of creating high-quality data responsibly so that we can uncover disparities and improve cancer treatment," Miruna Sasu, President and CEO, COTA.
  • COTA is tackling this challenge head-on, with the goal of fueling a new era of data-driven cancer care.

AI21 Labs Collaborates with Google Cloud to Integrate Generative AI Capabilities with BigQuery

Retrieved on: 
Tuesday, August 29, 2023

SUNNYVALE, Calif., Aug. 29, 2023 /PRNewswire/ -- Google Cloud today announced a new collaboration with AI21 Labs, an Israeli startup that fundamentally changes the way people read and write using generative AI and large language models (LLMs). AI21 Labs is leveraging Google Cloud's purpose-built AI/ML infrastructure to speed its model training and inferencing, and is also one of the first partners to offer generative AI features on top of BigQuery.

Key Points: 
  • As a result of AI21 Labs' and Google Cloud's collaboration, customers can now use BigQuery connectors and functions to natively integrate several industry-specific generative AI capabilities.
  • AI21 Labs has deployed Google Cloud's home-grown AI supercomputers, Tensor Processor Units (TPUs), for training and serving its advanced LLMs.
  • By leveraging Google Cloud TPUs, AI21 Labs can take advantage of the same custom-designed, machine-learning infrastructure that powers many Google products.
  • "AI21 Labs is a leading generative AI startup that is taking advantage of the incredible performance that Google Cloud's leading infrastructure offers," said Thomas Kurian, CEO, Google Cloud.

HCA Healthcare Collaborates With Google Cloud to Bring Generative AI to Hospitals

Retrieved on: 
Tuesday, August 29, 2023

HCA Healthcare’s partnership with Google Cloud, as well as its multi-year implementation of MEDITECH Expanse which began in 2022, are key elements of HCA Healthcare’s work to advance its digital transformation.

Key Points: 
  • HCA Healthcare’s partnership with Google Cloud, as well as its multi-year implementation of MEDITECH Expanse which began in 2022, are key elements of HCA Healthcare’s work to advance its digital transformation.
  • It is part of a collaboration among HCA Healthcare, Google Cloud, and Augmedix , a healthcare technology company that specializes in ambient medical documentation.
  • Experts from HCA Healthcare’s Care Transformation and Innovation team (CT&I), along with the Google Cloud and Augmedix teams, continue to work closely with physicians to refine the solution, and HCA Healthcare plans to expand its use to more hospitals later this year.
  • “HCA Healthcare is a leader in care delivery, and our expanded partnership has the potential to benefit the entire healthcare industry,” said Thomas Kurian, CEO, Google Cloud.