Comprehensive Springbrook National Survey Reveals Strong Consumer Demand for Modernizing Local Government's Online Presence
When asked about the technologies that local government should prioritize, billing and payment solutions and AI-powered chatbots emerged as the leading preferences.
- When asked about the technologies that local government should prioritize, billing and payment solutions and AI-powered chatbots emerged as the leading preferences.
- The Springbrook survey also revealed that over 65% of all respondents made online payments for utilities, submitted service requests through online channels, and utilized mobile devices for these interactions.
- This indicates an increase compared to a March 2020 survey published in GovTech, which reported 61% of national consumer households utilizing online services.
- Complete results of this survey will be addressed on a December 6, 2023 Springbrook webinar: National survey analysis on citizen expectations of government agencies: Register here .