Contact Center Expert Cody Carter Joins Transportation and Logistics Outsourcing Provider,DDC FPO
EVERGREEN, Colo., Jan. 20, 2023 /PRNewswire-PRWeb/ -- DDC FPO, a leading global provider of front and back office outsourcing solutions for the transportation and logistics industries, today announced that Cody Carter will be joining the company as Director of Business Development for Customer Care.
- EVERGREEN, Colo., Jan. 20, 2023 /PRNewswire-PRWeb/ -- DDC FPO, a leading global provider of front and back office outsourcing solutions for the transportation and logistics industries, today announced that Cody Carter will be joining the company as Director of Business Development for Customer Care.
- Carter brings over 12 years of experience of proven customer service operational excellence to DDC FPO, having developed, deployed, and managed successful call centers in North America, South America and Asia.
- He has guided decision-making for technology and identified areas for improvement in day-to-day customer service processes for clients such as Humana, Liberty Mutual, AutoZone, and Charter / Spectrum.
- "With Cody's expertise in technical setup, daily operations and staffing, he has built call centers that multiply productivity and capacity," said Art Zipkin, chief commercial officer of DDC FPO.