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MCI USA Convention Division Selected to Partner on Avaya ENGAGE Event

Retrieved on:

Thursday, April 27, 2023

Housing, Intelligence, SVP, Avaya, MCI, Network equipment provider, DALLAS

DALLAS, April 27, 2023 /PRNewswire-PRWeb/ -- MCI USA's convention division is pleased to work with Innovatis Group, in care of the International Avaya Users Group (IAUG), providing registration services for its Avaya ENGAGE event. With 16,000 users, IAUG is the forum for communications technology professionals who use Avaya, a contact center and communications solutions provider that powers immersive, personalized, and memorable customer and employee experiences.

Key Points:

MCI USA's convention division is pleased to work with Innovatis Group, in care of the International Avaya Users Group (IAUG), providing registration services for its Avaya ENGAGE event.
DALLAS, April 27, 2023 /PRNewswire-PRWeb/ -- MCI USA's convention division is pleased to work with Innovatis Group, in care of the International Avaya Users Group (IAUG), providing registration services for its Avaya ENGAGE event.
"The MCI USA conventions team is thrilled to collaborate with Innovatis Group and IAUG to provide Avaya ENGAGE attendees with a seamless registration experience as they prepare to participate in this event," said Chris Williams, SVP, Registration & Housing, MCI USA.
Avaya ENGAGE connects attendees to the products, solutions, people and ideas that are advancing the communications technology industry.

Avaya Named for Excellence in Customer Service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th Consecutive Year by the Customer Relationship Management Institute (CRMI)

Retrieved on:

Tuesday, April 25, 2023

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI).

Key Points:

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI).
The scores and recognition solidify Avaya’s position as a leader effectively delivering exceptional customer experiences.
“While many organizations tout their customer service prowess, Avaya’s support service teams doubled down on their efforts working diligently on a global level to ensure they’re providing the highest caliber of customer service,” said Tammie Briscoe, Vice President of Customer Support, Avaya.
The process of determining NFSB recipients begins with evaluating customer satisfaction processes and reviewing customer ratings in such categories as technical support, field service, account management, professional services, customer training, depot repair, and customer service and support, among others.

Verizon Business names Jonathan Nikols as Head of Global Enterprise Americas

Retrieved on:

Monday, April 3, 2023

BASKING RIDGE, N.J., April 03, 2023 (GLOBE NEWSWIRE) -- Verizon Business has named Jonathan Nikols as Senior Vice President of Global Enterprise, Americas.

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BASKING RIDGE, N.J., April 03, 2023 (GLOBE NEWSWIRE) -- Verizon Business has named Jonathan Nikols as Senior Vice President of Global Enterprise, Americas.
Jonathan will be responsible for the ongoing evolution of the company’s enterprise segment in the Americas, reporting directly to Verizon Business’ Chief Revenue Officer for Enterprise and Public Sector, Massimo Peselli.
From private networking, fixed-wireless access, 5G edge solutions and more, our enterprise customers are relying on Verizon Business to deliver and Jonathan brings the leadership experience to do just that,” said Massimo Peselli.
“Verizon Business is truly at the forefront of transforming the enterprise business landscape, both here in North America and abroad,” said Jonathan Nikols.

Avaya Named to Constellation Research ShortList™ for Contact Center as a Service Solutions (CCaaS)

Retrieved on:

Wednesday, April 12, 2023

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced Avaya Experience Platform, the cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service (CCaaS).

Key Points:

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced Avaya Experience Platform, the cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service (CCaaS).
“Every customer service interaction is a make-or-break opportunity for your organization,” said Ahmed Helmy, Global VP of Avaya Experience Platform Product Management, Avaya.
Avaya Experience Platform allowed the company to innovate with omnichannel, virtual work capabilities, and so much more all while retaining its core service and not disrupting its existing contact center technology.
This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research.

Stemmer Distribution Optimizes Communications Infrastructure with Avaya – Delivering 50% Cost Savings and Enhanced Employee Experiences

Retrieved on:

Monday, April 10, 2023

Technology, VoIP, Mobile, Wireless, Telecommunications, Software, Internet, Cloud, Workforce, GVP, Communication, Stemmer, Florida Department of Management Services, RingCentral, Network equipment provider, Avaya

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced Stemmer Distribution, the largest distributor of dental products in France, has successfully harmonized and modernized its communications infrastructure with the help of Avaya Cloud Office® by RingCentral .

Key Points:

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced Stemmer Distribution, the largest distributor of dental products in France, has successfully harmonized and modernized its communications infrastructure with the help of Avaya Cloud Office® by RingCentral .
Stemmer Distribution chose the Avaya UCaaS solution, Avaya Cloud Office, which met the group's specifications, providing an intuitive, easy-to-use solution that is perfect for their mobility needs.
Avaya Cloud Office has allowed us to harmonize and modernize our communication infrastructure while providing a more intuitive and mobile-friendly solution for our employees.
Thanks to the Avaya Cloud Office solution, Stemmer Distribution has reduced its cost-per-user by 50%, while harmonizing the communications infrastructure to deliver a consistent experience for employees and customers.

Avaya Named to Constellation Research ShortList™ for Unified Communications as a Service (UCaaS)

Retrieved on:

Wednesday, April 5, 2023

The vendors included in the list meet the threshold criteria for the category as determined by Constellation Research.

Key Points:

The vendors included in the list meet the threshold criteria for the category as determined by Constellation Research.
“Avaya is delighted to receive this recognition from Constellation Research,” said David Austin, Senior Vice President of Strategy and Alliances, Avaya.
Avaya Cloud Office is an ideal steppingstone for unified communications customers looking to migrate to the cloud at a rate and pace that fits their needs.
This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.

Avaya Helps Enable Organizations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments

Retrieved on:

Monday, April 3, 2023

Embracing a hybrid cloud model with Avaya contact center and cloud-based solutions enables organizations to chart their hybrid cloud course to the modern contact center while experiencing its advantages including flexibility, allowing organizations to take advantages of the known cloud benefits.

Key Points:

Embracing a hybrid cloud model with Avaya contact center and cloud-based solutions enables organizations to chart their hybrid cloud course to the modern contact center while experiencing its advantages including flexibility, allowing organizations to take advantages of the known cloud benefits.
However, some organizations have legitimate concerns about the pace and consequences of making a wholesale cloud migration.
While this might be the right move for some organizations, others prefer to keep their current on-premises contact center.
“The 2023 Migration to the Hybrid Cloud, Innovation for the Modern Contact Center” by Keith Dawson, March 2023.

NinjaOne Announces Joe Lohmeier as Company's First Global Channel Chief

Retrieved on:

Thursday, April 6, 2023

VMware, Channel, Cisco, Member of the Scottish Parliament, Sales, Growth, Avaya, Worldwide, Video game

AUSTIN, Texas, April 6, 2023 /PRNewswire/ -- NinjaOne, the first unified IT management platform for managed service providers (MSPs) and IT departments, announced today that Joe Lohmeier has joined the company as its first global Channel Chief.

Key Points:

AUSTIN, Texas, April 6, 2023 /PRNewswire/ -- NinjaOne , the first unified IT management platform for managed service providers (MSPs) and IT departments, announced today that Joe Lohmeier has joined the company as its first global Channel Chief.
Lohmeier will be responsible for building a robust channel program to fuel the company's global partner organization and spur partner success.
Prior to joining NinjaOne, Lohmeier held executive channel positions at VMware, Cisco Systems, and Avaya.
Prior to Vyopta, Lohmeier was the global Channel Chief at Avaya where channel sales represented $3.2B of business and consisted of a 250-person team managing over 9,000 global partners.

Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centers

Retrieved on:

Thursday, March 30, 2023

Cognigy , the market leader in Conversational AI, announced today at Enterprise Connect 2023 an expanded partnership with Avaya , a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact center customers.

Key Points:

Cognigy , the market leader in Conversational AI, announced today at Enterprise Connect 2023 an expanded partnership with Avaya , a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact center customers.
Integrated with the Avaya Experience Platform , Cognigy’s transformative Conversational AI and Generative AI solutions will enable Avaya customers to create next-generation customer experiences while improving efficiency and increasing employee engagement.
“Avaya’s partnership with Cognigy creates a harmonious balance between our world-class contact center solutions and their industry-leading Conversational AI platform to deliver transformative customer experiences at scale,” said Emir Susic, Vice President of Professional Services, Avaya.
Join Cognigy and Avaya at Avaya Engage in Orlando, Florida, this summer, June 18-21, to learn more about how Avaya and Cognigy work together to deliver next-gen customer experiences.

Customer Experience Management Market Report 2023: Rising Importance of Customer Data Privacy Bolsters Growth

Retrieved on:

Wednesday, March 29, 2023

Several factors are responsible for the market's growth, including the increasing importance of customer satisfaction, advancements in technology, increasing use of social media, and the rising importance of customer data privacy.

Key Points:

Several factors are responsible for the market's growth, including the increasing importance of customer satisfaction, advancements in technology, increasing use of social media, and the rising importance of customer data privacy.
As a result, they are investing in customer experience management solutions to improve the customer experience and drive customer loyalty.
Companies are using customer experience management solutions to monitor and respond to customer feedback on social media and to improve the customer experience across all channels.
With increasing concerns about data privacy, companies are investing in customer experience management solutions that prioritize protecting customer data and ensuring compliance with relevant regulations.