Avaya

NovelVox Strengthens Partnership with Epic; Announces Seamless Integration with Epic Hyperspace and Cheers

Retrieved on: 
Tuesday, June 6, 2023
Hyperspace, Hyperdrive, Avaya, Healthcare CRM, Patient, Health, Cisco, EMR, CRM, Amazon Web Services, Mobile phone, Genesys

ROSWELL, Ga., June 6, 2023 /PRNewswire-PRWeb/ -- NovelVox, a leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive. The integrations will enable healthcare providers to leverage the full potential of Epic's advanced functionalities while improving the experience for both healthcare agents and patients.

Key Points: 
  • NovelVox introduces two new Epic modules to its integration library; announces compatibility with Epic Cheers and Hyperdrive for its healthcare contact center solutions
    ROSWELL, Ga., June 6, 2023 /PRNewswire-PRWeb/ -- NovelVox, a leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive.
  • Ready integration with disjointed backend systems, databases, and EMR/EHR apps, including Epic Hyperspace helps streamline the service operations and improves efficiency.
  • We started with Epic Hyperspace Integration, which enabled healthcare contact centers to seamlessly integrate the Epic module within a telephony environment for improved efficiency.
  • Now, with the launch of two new Epic modules, we are pleased to announce that our integration library is expanding and ready to deliver superior service experiences."

2600Hz Announces Major Expansion of Device Compatibility in Advanced Provisioner

Retrieved on: 
Thursday, June 1, 2023
Education minister, Entrepreneurship, Panasonic, Avaya, IP, Video game, Mobile phone, VTech

These new devices will join the over two hundred previously integrated, broadening the already impressive range of devices supported by Advanced Provisioner.

Key Points: 
  • These new devices will join the over two hundred previously integrated, broadening the already impressive range of devices supported by Advanced Provisioner.
  • "We are excited to announce the integration of new devices and hardware manufacturers into our Advanced Provisioner application," said Patrick Sullivan, Co-Founder and Co-CEO of 2600Hz.
  • The integration of these new devices into the Advanced Provisioner application reflects the company's commitment to staying at the forefront of device compatibility and innovation in the unified communications industry.
  • For a complete list of devices supported by Advanced Provisioner, please visit the Supported Devices page .

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

Retrieved on: 
Monday, May 15, 2023
Cloud, Workforce, CX, Customer experience, Amazon Web Services, Forecasting, Organization, Investment, City centre, SAN, WEM, Artificial intelligence, AI, Forrester, Avaya, Automation, Speech, Sales, Management, Video game, Genesys

SAN FRANCISCO, May 15, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration today announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the contact center and beyond. This new standalone employee experience solution helps any business increase engagement, performance and trust with today's digital workforce through capabilities including artificial intelligence (AI)-powered workforce forecasting and scheduling, gamification and performance management, coaching, and employee development.

Key Points: 
  • With Genesys Cloud EX, organizations can drive engagement through a full breadth of employee experience features in a single user interface, including workforce management, quality management, performance management and more.
  • Genesys Cloud EX offers organizations added flexibility to modernize their employee experience with capabilities that they can use as a standalone solution, a first step to adopting the full Genesys Cloud CX suite or alongside their existing contact center infrastructure.
  • Gurpreet Sawhney of Etraveli Group said, "As a long-time Genesys customer that's driven improvements across both customer and employee experience, we saw an opportunity to utilize Genesys Cloud EX for our employees outside of the contact center.
  • Genesys Cloud EX has provided a solution focused on employee experience to help us accomplish our objectives."

International Technology Awards Welcome New Judges with "Breathtaking" Expertise

Retrieved on: 
Friday, May 5, 2023
Cloud, Amazon Web Services, Software as a service, Meta, Computer security, Airbnb, Internet of things, Business, Microsoft, SAP, PwC, Cloud computing, Organization, Ivy League, AI, Wells Fargo, Avaya, Salesforce, Software, Amazon

NEW YORK, May 5, 2023 /PRNewswire/ -- Leading international software awards program , The SaaS Awards, today announces four new judges for the 2023 awards season.

Key Points: 
  • NEW YORK, May 5, 2023 /PRNewswire/ -- Leading international software awards program , The SaaS Awards, today announces four new judges for the 2023 awards season.
  • The judges bring decades of experience from some of the most successful companies in the technology industry, including Microsoft, Meta and Amazon.
  • He said: "I am absolutely thrilled to join the esteemed judging panel for the Cloud Awards!
  • This helps cement The SaaS Awards, The Cloud Awards, and The Cloud Security Awards as de-facto standards for recognition in the international technology community.

Phonism Announces Zoom Phone Integration, Launch in Zoom App Marketplace

Retrieved on: 
Friday, May 5, 2023
Enterprise, Service, IP, A Family Like Many Others, Voice over IP, Mitel, Avaya, BYOD, Mobile phone, Phonism I

TAMPA, Fla., May 5, 2023 /PRNewswire/ -- Phonism, leading provider of intelligent Device Lifecycle Management (iDLM) solutions, is excited to announce its integration with Zoom Video Communications, Inc. and official launch into the Zoom App Marketplace .

Key Points: 
  • TAMPA, Fla., May 5, 2023 /PRNewswire/ -- Phonism, leading provider of intelligent Device Lifecycle Management (iDLM) solutions, is excited to announce its integration with Zoom Video Communications, Inc. and official launch into the Zoom App Marketplace .
  • Phonism empowers Service Providers with a strategic BYOD (Bring Your Own Device) approach, enabling a host of previously unsupported devices the ability to now be powered by Zoom Phone.
  • Phonism's seamless integration with Zoom Phone allows businesses to streamline and centralize VoIP phone provisioning, management, compliance and customer experience across multiple devices.
  • Phonism offers a compliance lock for supported devices on Zoom Phone, further preventing the tampering of or misconfiguration of settings and firmware.

Momentum Around Planned NCR Separation Continues

Retrieved on: 
Thursday, May 4, 2023
Professional Services, Payments, Technology, Software, Finance, Fintech, Banking, AlliedSignal, Wilkinson, NCR Corporation, Bear Stearns, National Retail Federation, Senior, Corporate spin-off, NCR, MEMC, ATM, Running, Trustee, Restaurant, Raytheon Technologies, Pleasure, Rockwell Automation, Hockey, Growth, Verizon Communications, Avaya, St. Louis, NYSE, BC Children's Hospital Foundation, Commerce, Management, Nortel

Since announcing its intention to separate in September 2022, NCR has generated and continues to generate cash flow to support its plan to reduce debt ahead of the separation.

Key Points: 
  • Since announcing its intention to separate in September 2022, NCR has generated and continues to generate cash flow to support its plan to reduce debt ahead of the separation.
  • NCR will continue to evaluate all opportunities for shareholder value creation through the date of the separation.
  • Before joining NCR, Oliver was the Chief Financial Officer of Springs Window Fashions, where he was responsible for the company's overall financial strategy.
  • Prior to joining NCR, Wilkinson held various leadership positions at leading IT and telecom firms including Avaya, Nortel and Verizon.

Market-Leading Customer Experience Company Avaya Enters Next Chapter of Accelerated Growth and Innovation

Retrieved on: 
Monday, May 1, 2023
Data Management, Communications, Technology, VoIP, Telecommunications, Software, Other Communications, Cloud, Martha Plimpton, LLP, Centerview Partners, Software as a service, Private equity, Information technology, Marketing, Chapter 11, Title 11, United States Code, FTI Consulting, Microsoft, Heroku, Partner (business rank), EMC, VMware, PAETEC Holding Corp., Organization, AlixPartners, Genesys, Trust, Investment, ExtraHop Networks, Growth, Guidance Software, Paul, Weiss, Rifkind, Wharton & Garrison, LP, Salesforce, III, Apollo Global Management, Teradata, Management, Financial adviser, Oracle, Avaya

Alan Masarek, Avaya’s Chief Executive Officer, said, “Today, we turn the page and enter a new future for Avaya, our people and our customers.

Key Points: 
  • Alan Masarek, Avaya’s Chief Executive Officer, said, “Today, we turn the page and enter a new future for Avaya, our people and our customers.
  • We are moving ahead with significant financial resources to accelerate investment in our portfolio as we continue delivering innovation without disruption to our customers.
  • The Company’s product innovation investments will continue to focus on the Avaya Experience Platform, which enables organizations to enhance their customer experience capabilities across myriad communications channels.
  • Avaya remains poised to capitalize on its product development momentum and address the current and future needs of its customers.

Wazo Appoints New Vice President of Sales for North America

Retrieved on: 
Monday, May 1, 2023
Communication, AVAYA, Cabletron Systems, UCAA, LAS, SMB, Organization, Member of the Scottish Parliament, Snyder, Growth, API, Avaya, Video game, Wazo of Liège, Cisco

LAS VEGAS, May 1, 2023 /PRNewswire-PRWeb/ -- Wazo, the provider of the UCaaS platform designed for MSPs, announces the appointment of David Snyder as Vice President of Sales for North America. In this role, Dave will be responsible for scaling the North America team and business as part of the company's international development strategy. "Dave's experience in scaling the business and revenue for high growth organizations is a huge asset to Wazo," said Nicolas Marchal, CEO of Wazo. "We have aggressive international expansion plans for 2023 and I'm thrilled to have such a visionary leader join us in consolidating our international footprint."

Key Points: 
  • LAS VEGAS, May 1, 2023 /PRNewswire-PRWeb/ -- Wazo , the provider of the UCaaS platform designed for MSPs, announces the appointment of David Snyder as Vice President of Sales for North America.
  • In this role, Dave will be responsible for scaling the North America team and business as part of the company's international development strategy.
  • "Dave's experience in scaling the business and revenue for high growth organizations is a huge asset to Wazo," said Nicolas Marchal, CEO of Wazo.
  • "I look forward to the opportunity to further develop the customer centric strategy and operations for Wazo in the North American markets."

LiveVox Hires 8x8 and Avaya Industry Veterans to Fuel Continued Expansion

Retrieved on: 
Thursday, April 27, 2023
Data Management, Technology, Software, Networks, Artificial Intelligence, Internet, Unify, Workforce, Digital, ShoreTel, Lumen, CCAA, Morton, Arrow, Sales engineering, Ecosystem, SPS, Imagination Technologies, Avaya, Lumen Technologies, Management, Television, Video game, Channel

Both bring decades of executive experience in the contact center industry and demonstrable track records of scaling channel programs that deliver bottom-line results.

Key Points: 
  • Both bring decades of executive experience in the contact center industry and demonstrable track records of scaling channel programs that deliver bottom-line results.
  • Hall, a recognized channel executive in the cloud communications industry, will lead LiveVox’s partner ecosystem expansion.
  • Prior to joining LiveVox, Hall served as Global Vice President, North American Channels at 8x8.
  • Prior to 8x8, Hall held channel positions with CenturyLink (Lumen), Unify, Arrow, ShoreTel, and Avaya.

Digital Realty Appoints Steve Smith as Managing Director, Head of Americas

Retrieved on: 
Thursday, April 27, 2023
Digital Realty, Marketing, Smith, CoreSite, SAP, Engineering, Knowledge, Growth, Digital, Avaya, NYSE, Video game

AUSTIN, Texas, April 27, 2023 /PRNewswire/ -- Digital Realty ( NYSE: DLR ), the largest global provider of cloud- and carrier-neutral data center, colocation and interconnection solutions, has announced the appointment of Steve Smith as Managing Director, Head of Americas.

Key Points: 
  • AUSTIN, Texas, April 27, 2023 /PRNewswire/ -- Digital Realty ( NYSE: DLR ), the largest global provider of cloud- and carrier-neutral data center, colocation and interconnection solutions, has announced the appointment of Steve Smith as Managing Director, Head of Americas.
  • Smith will lead Digital Realty's activities in the Americas, enhancing its value proposition by offering the full spectrum of data center solutions on PlatformDIGITAL, the world's largest meeting place for companies, technologies and data.
  • Smith is joining Digital Realty following eight years at CoreSite, most recently in the role of Chief Revenue Officer, where he was responsible for the customer lifecycle, including sales and sales engineering, marketing, and new product innovation.
  • "I am excited to welcome Steve Smith to Digital as the leader of our largest region.