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Global Call Center AI Market Report 2022-2027: Integration of Gesture Recognition with AI-Based Chatbots - ResearchAndMarkets.com

Retrieved on: 
Thursday, July 7, 2022
Professional Services, Outsourcing Business, Cloud, Travel, Artificial Solutions, Porter's five forces analysis, USD, Conversica, Avaya, Society for Accessible Travel & Hospitality, Geography, Ansoff Matrix, COVID-19, Growth, Industry, Deployment, Hospitality, Investment, CAGR, Financial services, Entertainment, BFSI, Component, Solution, Observation, Medical device, Retail, Risk management, Health care, Telecom, Vertical

The Global Call Center AI Market is segmented based on Component, Deployment, Vertical, and Geography.

Key Points: 
  • The Global Call Center AI Market is segmented based on Component, Deployment, Vertical, and Geography.
  • By Vertical, the market is classified into Banking, Financial Services & Insurance (BFSI), Healthcare, Media & Entertainment, Retail & E Commerce, Telecom, and Travel & Hospitality.
  • The report offers a comprehensive evaluation of the Global Call Center AI Market.
  • The report includes an in-depth market analysis using Porter's 5 forces model and the Ansoff Matrix.

ConvergeOne Named a Georgia Technology Authority (GTA) Direct Approved Vendor for Hosted Contact Center Services

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Wednesday, July 6, 2022
World Class IT, Avaya, University, Mark (given name), Growth, GTA, Industry, Performance indicator, KPI-driven code analysis, James Madison University Student Success Center, Partnership, Investment, Technology, NPS, Organization, AWS, Solution, Customer experience, IBM, Cisco Systems, Multimedia, Microsoft, Dell Technologies, Online shopping, Risk management, Genesys

BLOOMINGTON, Minn., July 6, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced that the Georgia Technology Authority (GTA) has named it a GTA Direct Approved vendor for Hosted Contact Center Services. The GTA Direct program provides a quick path to managed IT services from pre-qualified providers and makes those services available to Georgia agencies, local governments, colleges and universities, and boards of education statewide.

Key Points: 
  • BLOOMINGTON, Minn., July 6, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced that the Georgia Technology Authority (GTA) has named it a GTA Direct Approved vendor for Hosted Contact Center Services.
  • "ConvergeOne is proud to serve as a GTA Direct suppliers for Hosted Contact Center Services," said Klaus Hillmann, Executive Vice President, West + South, ConvergeOne.
  • ConvergeOne has a track record in delivering Hosted Contact Center Services that provide outstanding customer experiences and build customer trust.
  • Recently, ConvergeOne helped a customer reduce cost per touch and improve the citizen experience by implementing a Next-Generation Contact Center.

True IDC Applauded by Frost & Sullivan for Achieving Strategic Customer Wins through Continued Expansion to Address Demand with Its Data Center Services

Retrieved on: 
Wednesday, July 6, 2022
Efficiency, Frost, Government, Artificial intelligence, True Corporation, Frost & Sullivan, Achievement, Avaya, Huawei, Stern Global Programs, ICT, Tencent, Industry, Financial Times and McKinsey Business Book of the Year Award, Har Gobind Khorana, SAN, IDC, Partnership, Ali Baba, Amazon Web Services, Machine learning, Solution, VMware, Leadership, Cisco Systems, Microsoft, Command center, Public relations, Renewable energy, Management, Google

SAN ANTONIO, July 6, 2022 /PRNewswire/ -- Frost & Sullivan recently evaluated the Thailand data center services industry and, based on its findings, recognizes True Internet Data Center Co. Ltd (True IDC) with the 2022 Thailand Data Center Services Company of the Year Award. The company focuses on sustainability in data center design and operations through improved energy efficiency, to differentiate in the highly competitive market. The leading data center and cloud services provider in Thailand offers end-to-end digital infrastructure. True IDC stands out in the industry based on its formidable channel partnership program, industry-leading certifications, software-defined network that promotes an exceptional service-level agreement standard (99.999%), and customer portal that extends top-tier cloud billing and advisory services. As part of its partnership program, True IDC works with best-in-class partners, including Alibaba, Amazon Web Services, Avaya, Cisco, Google, Huawei, Microsoft, Tencent and VMware.

Key Points: 
  • SAN ANTONIO, July 6, 2022 /PRNewswire/ -- Frost & Sullivan recently evaluated the Thailand data center services industry and, based on its findings, recognizes True Internet Data Center Co. Ltd (True IDC) with the 2022 Thailand Data Center Services Company of the Year Award.
  • As part of its partnership program, True IDC works with best-in-class partners, including Alibaba, Amazon Web Services, Avaya, Cisco, Google, Huawei, Microsoft, Tencent and VMware.
  • As a result, True IDC is developing an East Bangna data center hub of four buildings as a data center campus.
  • With its strong overall performance, True IDC earns Frost & Sullivan's 2022 Thailand Company of the Year Award in the data center services industry.

True IDC Applauded by Frost & Sullivan for Achieving Strategic Customer Wins through Continued Expansion to Address Demand with Its Data Center Services

Retrieved on: 
Wednesday, July 6, 2022
Efficiency, Frost, Government, Artificial intelligence, True Corporation, Frost & Sullivan, Achievement, Avaya, Huawei, Stern Global Programs, ICT, Tencent, Industry, Financial Times and McKinsey Business Book of the Year Award, Har Gobind Khorana, SAN, IDC, Partnership, Ali Baba, Amazon Web Services, Machine learning, Solution, VMware, Leadership, Cisco Systems, Microsoft, Command center, Public relations, Renewable energy, Management, Google

SAN ANTONIO, July 6, 2022 /PRNewswire/ -- Frost & Sullivan recently evaluated the Thailand data center services industry and, based on its findings, recognizes True Internet Data Center Co. Ltd (True IDC) with the 2022 Thailand Data Center Services Company of the Year Award. The company focuses on sustainability in data center design and operations through improved energy efficiency, to differentiate in the highly competitive market. The leading data center and cloud services provider in Thailand offers end-to-end digital infrastructure. True IDC stands out in the industry based on its formidable channel partnership program, industry-leading certifications, software-defined network that promotes an exceptional service-level agreement standard (99.999%), and customer portal that extends top-tier cloud billing and advisory services. As part of its partnership program, True IDC works with best-in-class partners, including Alibaba, Amazon Web Services, Avaya, Cisco, Google, Huawei, Microsoft, Tencent and VMware.

Key Points: 
  • SAN ANTONIO, July 6, 2022 /PRNewswire/ -- Frost & Sullivan recently evaluated the Thailand data center services industry and, based on its findings, recognizes True Internet Data Center Co. Ltd (True IDC) with the 2022 Thailand Data Center Services Company of the Year Award.
  • As part of its partnership program, True IDC works with best-in-class partners, including Alibaba, Amazon Web Services, Avaya, Cisco, Google, Huawei, Microsoft, Tencent and VMware.
  • As a result, True IDC is developing an East Bangna data center hub of four buildings as a data center campus.
  • With its strong overall performance, True IDC earns Frost & Sullivan's 2022 Thailand Company of the Year Award in the data center services industry.

Sangoma Ranks Number One in Unified Communications Satisfaction Report

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Tuesday, July 5, 2022
FreePBX, UC, Communication, Data as a service, Sangoma Technologies Corporation, Avaya, CAAS, Research, RingCentral, TSX, Hosting, STC, Growth, Industry, Customer delight, Mobility as a service, PBX, Object Management Group, ACAA, Unified communications, Function as a service, Solution, Database, Access control, IVR, Cisco Systems, Unified communications as a service, Network equipment, Online shopping, Service, Traditional healers of Southern Africa

MARKHAM, ON, July 5, 2022 /PRNewswire/ -- Sangoma Technologies Corporation ("Sangoma") (TSXV: STC), Sangoma Technologies Corporation (TSX: STC) (Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes today announced that they have been ranked number one in Customer Satisfaction by the Eastern Management Group for the 3rd straight year.

Key Points: 
  • Eastern Management Group Survey recognizes Sangoma as Number One in Customer Satisfaction for the third year.
  • "We are thrilled to be ranked number one in Customer Satisfaction by the Eastern Management Group," said Jim Machi, Chief Product & Marketing Officer of Sangoma.
  • "Sangoma has experienced rapid growth in the industry and is now among the top tier of Unified Communications companies, so it's exciting to be recognized in this manner.
  • Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes.

Insights on the Data Center Fabric Global Market to 2027 - by Solution Type, Process Technology, End-user, Vertical and Region

Retrieved on: 
Thursday, June 30, 2022
Efficiency, Insurance, IBM India, Arista Networks, Oracle Corporation, Avaya, Spine, Research, Adoption, Huawei, Internet, R, COVID-19, Agility, Industry, Brocade Communications Systems, Hewlett-Packard, Extreme Networks, Health, Juniper Networks, Automation, CAGR, Technology, Communication, Cisco Systems, BFSI, Cloud computing, Alcatel-Lucent, Information technology, Dell, Renewable energy, Pharmaceutical industry, Video game console, Potash, Growth

The global data center fabric market reached a value of US$ 23.2 Billion in 2021.

Key Points: 
  • The global data center fabric market reached a value of US$ 23.2 Billion in 2021.
  • The data center fabric is an integrated system of multiple switches and servers employed for facilitating the communication of data between server and switch nodes.
  • What has been the impact of COVID-19 on the global data center fabric market?
  • What is the structure of the global data center fabric market and who are the key players?

WrightCore, a ConvergeOne Company Named 2022 Managed Service Provider (MSP) Partner of the Year by Arctic Wolf for Protecting Customers with Leading Cyber Security Solutions

Retrieved on: 
Thursday, June 30, 2022
Cloud, Acquisition, Avaya, Architecture, Engineering, Specialization, Consultant, XDR, Growth, Ernst & Young Entrepreneur of the Year Award, Risk, James Madison University Student Success Center, Partnership, Investment, Technology, NPS, Organization, Software, Arctic Wolf Networks, Risk management, Region, AWS, Partner, Solution, IBM, Cisco Systems, Microsoft, MSP, Dell Technologies, Fur clothing, Program, Genesys, Arctic wolf

NASHVILLE, Tenn., June 30, 2022 /PRNewswire/ -- WrightCore, a ConvergeOne Company has been named Arctic Wolf's Managed Service Partner (MSP) Partner of the Year for 2022. This honor recognizes the company's commitment to improving its customers' cybersecurity posture through a strategic partnership with Arctic Wolf that focuses on joint business growth and planning, engagement and training, demand generation, and executive and security practice alignment.

Key Points: 
  • NASHVILLE, Tenn., June 30, 2022 /PRNewswire/ -- WrightCore, a ConvergeOne Company has been named Arctic Wolf's Managed Service Partner (MSP) Partner of the Year for 2022.
  • "By pairing Arctic Wolf's leading security operation solutions with our end-to-end suite of managed services, our partnership has brought our customers great success.
  • "Our customers can expect a comprehensive and proven risk management experience with Arctic Wolf and WrightCore, a ConvergeOne Company."
  • Arctic Wolf is a global leader in security operations, who pioneered a cloud-native security operations platform designed to end cyber risk.

NWN Carousel Recognized as Winner of 2022 Microsoft Meetings, Calling & Devices for Microsoft Teams Partner of the Year Award

Retrieved on: 
Tuesday, June 28, 2022
Apps, Applications, Technology, Other Communications, Consulting, Communications, Telecommunications, Professional Services, Software, Networks, Internet, Cloud, Department, Microsoft Partner Network, CEO, Avaya, FastTrack, Device, Ernst & Young Entrepreneur of the Year Award, Year, Microsoft, Digital Accessible Information System, NWN, CCSP, Microsoft Teams, Public sector, Communication, Organization, Change management, Human, Inspiration, CTO, Solution, Requirement prioritization, Cisco Systems, Work, Video game console, Video game, Meeting

NWN Carousel , the leading integrated cloud communications service provider, today announced it has won the Meetings, Calling & Devices for Microsoft Teams, 2022 Microsoft Partner of the Year Award.

Key Points: 
  • NWN Carousel , the leading integrated cloud communications service provider, today announced it has won the Meetings, Calling & Devices for Microsoft Teams, 2022 Microsoft Partner of the Year Award.
  • The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered outstanding Microsoft-based applications, services and devices during the past year.
  • NWN Carousel was recognized for providing outstanding solutions and services in North America.
  • Managed partner community, NWN Carousel is a top 10 Microsoft 365 E5 revenue producer and one of first partners to hold the Teams Meetings, Calling, and Change Management advanced specializations.

AST Announces Results for IP3 2021 - Collaborative Patent Purchase Program

Retrieved on: 
Tuesday, June 28, 2022
Uber, Acquisition, Meta, Public participation in patent examination, CEO, Avaya, Verizon Communications, GLOBE, IP3, Program, Sale, Philips, AST, IP, Technology, Intel, Salesforce, ServiceNow, IBM, Database, Patent, Snap, Twitter, Dolby Laboratories, Microsoft, Sony, Real estate, Auction, Publishing, Google, Spotify, Cisco Systems, Oracle

PRINCETON, N.J., June 28, 2022 (GLOBE NEWSWIRE) -- AST, the Member-driven leading provider of proactive and collaborative patent defense solutions, today announced the 2021 results of its sixth iteration of another successful Industry Patent Purchase Program (IP3), a collaborative, fixed-price, fixed-term, time-limited patent purchase program that provides patent owners access to dozens of leading technology companies.

Key Points: 
  • PRINCETON, N.J., June 28, 2022 (GLOBE NEWSWIRE) -- AST, the Member-driven leading provider of proactive and collaborative patent defense solutions, today announced the 2021 results of its sixth iteration of another successful Industry Patent Purchase Program (IP3), a collaborative, fixed-price, fixed-term, time-limited patent purchase program that provides patent owners access to dozens of leading technology companies.
  • Similar to previous IP3 programs, IP3 2021 attracted strong interest among individual sellers, brokers, law firms, along with AST Membership firms.
  • "This was our sixth IP3 program, and each year brings new sellers and patents of interest to our Members, with 2021 having our most first time offerings," said Russell W. Binns Jr., CEO of AST.
  • IP3 2021 Submission Stats Worth Noting:
    Over 1,000 submissions were received; however, 868 valid submissions were accepted in the program for AST Member's consideration.

Jenne Wins Second Straight Avaya Cloud Partner of the Year Award

Retrieved on: 
Tuesday, June 28, 2022
Mobile, Wireless, Technology, Security, Telecommunications, Software, Audio, Video, Networks, Internet, Hardware, VoIP, Cloud, Growth, Partnership, Technology, Unified communications, Internet of things, Solution, IOT, Network equipment, Avaya

Jenne, Inc. a leading cloud service and value-added distributor of technology solutions is excited to announce theyve won the Avaya North America Cloud Service Partner of the Year award for the second straight year.

Key Points: 
  • Jenne, Inc. a leading cloud service and value-added distributor of technology solutions is excited to announce theyve won the Avaya North America Cloud Service Partner of the Year award for the second straight year.
  • Were thrilled to have such a longstanding and strong partnership with Avaya, said Dean Jenne, president of sales, Jenne.
  • Winning this award for the second straight year is a direct result of the hard work of our entire team and our commitment to growing our Cloud Services offerings with Avaya.
  • Congratulations on recently being named an Avaya Partner of the Year, said John Colvin, head of Americas field and global partner marketing, Avaya.