Avaya

Global Customer Experience (CX) Management Markets, 2023-2028: Asia Pacific Emerges as a Hub for Customer-Centric Strategies, Increasing Focus on Enhancing Customer Loyalty Spurs Demand

Retrieved on: 
Thursday, October 19, 2023
Touchpoint, MindTouch, CEM, Development, Avaya, Region, TW Telecom, Zendesk, Tech Mahindra, Verint Systems, Adobe, Artificial intelligence, OpenText, Travel, Growth, Telecom, SAP, SAS, Hospitality, USD, IBM, BFSI, Marketing, Retail, Sales, Management, Health care, Algonomy, Sitecore, Clarabridge, Oracle

As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.

Key Points: 
  • As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.
  • The customer experience management market is currently undergoing significant expansion, driven by technological innovations and a heightened focus on delivering exceptional customer interactions.
  • As businesses increasingly recognize the significance of holistic customer experience management strategies, the demand for specialized services is expected to surge.
  • Large Enterprises are poised to maintain a significant market share in the customer experience management landscape throughout the forecast period.

Avaya Showcases AI-Driven Customer Experience Solutions at Gartner IT Symposium 2023

Retrieved on: 
Monday, October 16, 2023
Software, Technology, Artificial Intelligence, Investment, Hospital, AI, Organization, Aflac, Empathy, Product management, Weather, GVP, Student, Booth, Gartner, Daniel, CX, Albuquerque Public Schools, Knowledge management, Customer service, Nursing, Tutoring, Avaya, Parent

Avaya , a global leader in customer experience solutions, announced its participation at Gartner IT Symposium/Xpo™ 2023 today through October 19 at the Walt Disney Swan & Dolphin Resort in Orlando, Florida.

Key Points: 
  • Avaya , a global leader in customer experience solutions, announced its participation at Gartner IT Symposium/Xpo™ 2023 today through October 19 at the Walt Disney Swan & Dolphin Resort in Orlando, Florida.
  • This year, Avaya will highlight how new customer experience (CX) capabilities and the eruption of AI are radically changing customer experience.
  • "The fusion of AI with customer experience is no longer a mere vision—it is our reality," said Jay Patel, GVP, Product Management, Avaya.
  • “Avaya innovation, bolstered by the promise of AI, is helping shape the future of the employee and customer experience, simultaneously.

Rite Aid Corporation Appoints Jeffrey S. Stein Chief Executive Officer

Retrieved on: 
Monday, October 16, 2023
Medical Supplies, Retail, Health, Convenience Store, General Health, Pharmaceutical, Vitamins, Supplements, Chapter 11, Title 11, United States Code, NYSE, Acquisition, Rite, Risk management, Envision Healthcare, PwC, Rite Aid, Partner, Evergy, Interim, WeWork, Ascena Retail Group, Avaya, Growth, Accounting, Energy Future Holdings, Pharmacy, Frontier Communications, CFO, International Data Group, RAD, DXC Technology, GameStop, Management, Security (finance)

Rite Aid Corporation (NYSE: RAD) (“Rite Aid” or the “Company”) today announced that its Board of Directors has appointed Jeffrey S. Stein as Chief Executive Officer (CEO), Chief Restructuring Officer (CRO) and a member of the Board of Directors, effective immediately.

Key Points: 
  • Rite Aid Corporation (NYSE: RAD) (“Rite Aid” or the “Company”) today announced that its Board of Directors has appointed Jeffrey S. Stein as Chief Executive Officer (CEO), Chief Restructuring Officer (CRO) and a member of the Board of Directors, effective immediately.
  • Mr. Stein succeeds Elizabeth (“Busy”) Burr, who has served as Interim CEO of Rite Aid since January 2023.
  • Bruce Bodaken, Rite Aid Chairman, stated, “After a thorough and thoughtful search process, the Board unanimously agreed that Jeff is the right executive to lead Rite Aid through its transformation.
  • He has served as CEO, CFO, Chief Restructuring Officer and Chief Risk Officer at numerous companies, most recently as CEO of Energy Future Holdings.

ID.me Appoints Chris Mills as Chief Revenue Officer

Retrieved on: 
Monday, October 2, 2023
Mills, Marketing, Internet, Thrive Global, Privacy, Christopher Mills, ID.me, Fortive, Acquisition, Customer service, Cisco, CSM, Growth, Avaya, Fortune 500, Management, Thrive, ServiceNow

MCLEAN, Va., Oct. 2, 2023 /PRNewswire/ -- ID.me, the market-leading secure digital identity network, announces the appointment of Chris Mills as Chief Revenue Officer.

Key Points: 
  • MCLEAN, Va., Oct. 2, 2023 /PRNewswire/ -- ID.me, the market-leading secure digital identity network, announces the appointment of Chris Mills as Chief Revenue Officer.
  • Mills will lead ID.me's go-to-market revenue and field operations, including sales, customer success and channel partnerships, as ID.me scales toward its next phase of growth.
  • Prior to joining ID.me, Mills served as Chief Revenue Officer at Thrive Global, a leading enterprise behavior change technology company.
  • "ID.me is a market leader transforming how the public navigates today's digital world," said Chris Mills.

Avaya Releases its Annual Sustainability Update, Announces Validation of Near-Term Emission Reduction Targets by the Science Based Targets initiative (SBTi)

Retrieved on: 
Monday, October 2, 2023
Environmental, Social and Governance (ESG), Security, Data Management, Sustainability, Technology, Professional Services, Philanthropy, Environment, Telecommunications, DEI (Diversity, Equity and Inclusion), Software, Other Philanthropy, Networks, VoIP, Internet, Workforce, Science, Science Based Targets initiative, Organization, Economy, Policy, OECD, Human, GHG, DEIB, Carbon, Privacy, Targets, Mineral, Trust, Climate change, Conflict, Azerbaijan and Organization for Economic Co-operation, ESG, Security (finance), Renewable energy, Management, Development, Avaya

Avaya joins over 3,400 companies worldwide who are leading the way to a low carbon future by setting emission reduction targets grounded in climate science through the Science Based Targets initiative (SBTi).

Key Points: 
  • Avaya joins over 3,400 companies worldwide who are leading the way to a low carbon future by setting emission reduction targets grounded in climate science through the Science Based Targets initiative (SBTi).
  • "At Avaya, we recognize that our reach extends beyond providing innovative solutions for our customers and partners,” said Reeva Kymer, Director of ESG and Philanthropy, Avaya.
  • “Sustainability means developing better experiences for everyone – be it our employees, stakeholders, or the wider global communities we serve.
  • As part of the company’s commitment to mitigating the worst effects of climate change, Avaya set science-based emission reduction targets that were recently validated by the Science Based Targets initiative.

Ken George Joins Bright Pattern as Official US Director of Business Development & Channel Sales

Retrieved on: 
Thursday, September 28, 2023
Business development, Pattern, Cisco, Collection, SAN, Knowledge, Growth, Avaya, Interior design, Television

SAN FRANCISCO, Sept. 28, 2023 /PRNewswire/ -- Bright Pattern is excited to announce the addition of Ken George to the Bright Pattern team. With a wealth of knowledge and countless years of experience, Ken will be spearheading efforts across the United States to maximize business development and channel sales, create new and long-lasting partnerships with future clients, and act as a leading beacon to expand Bright Pattern as the go-to omnichannel contact center platform provider in the U.S. market.

Key Points: 
  • Bright Pattern, an industry-leading and global provider of omnichannel contact center software, is proud to welcome Ken George as US Director of Business Development & Channel Sales.
  • SAN FRANCISCO, Sept. 28, 2023 /PRNewswire/ -- Bright Pattern is excited to announce the addition of Ken George to the Bright Pattern team.
  • Ken George joins Bright Pattern, cloud contact center provider, as US Director of Business Development & Channel Sales
    Ken has been working in the contact center industry for over 20 years and now brings his passion, insight, and innovative ideas to Bright Pattern.
  • Michael McCloskey, CEO of Bright Pattern stated, "We are incredibly happy that Ken has joined the Bright Pattern Team.

Ken George Joins Bright Pattern as Official US Director of Business Development & Channel Sales

Retrieved on: 
Thursday, September 28, 2023
Business development, Pattern, Cisco, Collection, SAN, Knowledge, Growth, Avaya, Interior design

SAN FRANCISCO, Sept. 28, 2023 /PRNewswire/ -- Bright Pattern is excited to announce the addition of Ken George to the Bright Pattern team. With a wealth of knowledge and countless years of experience, Ken will be spearheading efforts across the United States to maximize business development and channel sales, create new and long-lasting partnerships with future clients, and act as a leading beacon to expand Bright Pattern as the go-to omnichannel contact center platform provider in the U.S. market.

Key Points: 
  • Bright Pattern, an industry-leading and global provider of omnichannel contact center software, is proud to welcome Ken George as US Director of Business Development & Channel Sales.
  • SAN FRANCISCO, Sept. 28, 2023 /PRNewswire/ -- Bright Pattern is excited to announce the addition of Ken George to the Bright Pattern team.
  • Ken has been working in the contact center industry for over 20 years and now brings his passion, insight, and innovative ideas to Bright Pattern.
  • Michael McCloskey, CEO of Bright Pattern stated, "We are incredibly happy that Ken has joined the Bright Pattern Team.

Hercules Capital Announces the Appointment of Mr. Nikos Theodosopoulos to Its Board of Directors

Retrieved on: 
Monday, September 25, 2023
Banking, Asset Management, Professional Services, Finance, Columbia University, New York University Stern School of Business, JPMorgan Chase, Laboratory, AT, Stanford University, Business, Electrical engineering, Research, Business administration, Bell Labs, Capital, UBS, Growth, Master of Business Administration, NYSE, Avaya, Electricity, Management

Mr. Theodosopoulos is an experienced corporate executive and board director with more than 38 years in senior management roles in both the financial services and technology industries.

Key Points: 
  • Mr. Theodosopoulos is an experienced corporate executive and board director with more than 38 years in senior management roles in both the financial services and technology industries.
  • Mr. Theodosopoulos will serve on the Company’s Audit Committee.
  • From September 1985 to April 1994, Mr. Theodosopoulos served in various capacities at AT&T Bell Laboratories and AT&T Network Systems, a provider of communications equipment.
  • Mr. Theodosopoulos also serves on the board of directors of Adtran Holdings, Inc., a leading global provider of networking and communications equipment.

Avaya's Momentum in Canada Continues to Build

Retrieved on: 
Thursday, September 21, 2023
Telecommunications, Software, Networks, Internet, Artificial Intelligence, Data Management, Technology, VoIP, Cloud, Insurance, Hydro Ottawa, 5G Automotive Association, Ottawa Police Service, CCTC, Estradiol/norethisterone, McMaster University, Investment, Pedigree, PSAP, Kareem, Government, Federation, Geography, Product management, Bell, Information technology consulting, Human, Research, Consultant, United Nations Convention on Contracts for the International Sale of Goods, Public sector, Organization, Growth, Shared Services Canada, Communications and Utilities Regulatory Authority, GVP, Communication, ChatGPT, Generator, Public security, Acadia University, Tire, CRTC, CAA, Education, CX, WebRTC, Associate, Artificial intelligence, AI, Sales, Network equipment provider, Avaya

Avaya , a global leader in customer experience solutions, discussed market momentum in one of its most important markets – Canada.

Key Points: 
  • Avaya , a global leader in customer experience solutions, discussed market momentum in one of its most important markets – Canada.
  • During the event, Robertson highlighted the company’s work in Canada across key industries such as public sector, finance, insurance, retail, education, and healthcare.
  • Progress in cloud comes alongside momentum in Avaya Experience Platform™ , which offers an AI-powered, contact centre-as-a-service collaboration platform.
  • It’s a great reminder of how extensive Avaya’s presence is in Canada, and based on their recent performance, that presence is clearly growing.”

Mitel Appoints Sophie Ames as EVP & Chief People Officer

Retrieved on: 
Tuesday, September 19, 2023
Telecommunications, Networks, Internet, Audio, Video, Data Management, Technology, VoIP, Mobile, Wireless, Data management, Veritas Technologies, Culture, Berlitz Corporation, EVP, Multimedia, Sale, Customer, Acquisition, DEI, SVP, Avaya, CPO, ServiceMax, Management, Mitel

Mitel®, a global leader in business communications, today announced the appointment of Sophie Ames as EVP & Chief People Officer (CPO), bringing with her 25 years of HR experience in the technology sector.

Key Points: 
  • Mitel®, a global leader in business communications, today announced the appointment of Sophie Ames as EVP & Chief People Officer (CPO), bringing with her 25 years of HR experience in the technology sector.
  • View the full release here: https://www.businesswire.com/news/home/20230919992518/en/
    Sophie Ames, EVP & Chief People Officer (CPO) at Mitel (Photo: Business Wire)
    Ames will lead Mitel’s People & Culture function globally, overseeing the company’s HR operations in more than 30 countries, and will be responsible for developing and driving new initiatives to optimize for scale.
  • Ames brings an innovative and modern approach to HR and operational leadership, with extensive experience in M&A and building global cultures.
  • “For 50 years, the ingenuity and dedication of Mitel employees have produced award-winning solutions and programs which have earned the trust of millions of customers, empowered our partners, and made Mitel a leader in the communications space,” said Tarun Loomba, Mitel President and Chief Executive Officer.