IDC Names Best in Future of Customer Experience Award Winners
International Data Corporation ( IDC ) announced today that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future of Customer Experience North America Awards for its "Samsung Care Digital Transformation Powered by SMS, Enhanced with AI" project.
- International Data Corporation ( IDC ) announced today that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future of Customer Experience North America Awards for its "Samsung Care Digital Transformation Powered by SMS, Enhanced with AI" project.
- To register for the event, and to learn more about the 2023 IDC Best in Future of Customer Experience winning initiatives, visit HERE .
- IDC observes that in the Future of Customer Experience, relationships between customers and businesses will be built on cognitive empathy.
- "Each of the organizations recognized in this year's Best in Future of Customer Experience North America Awards presented customer-centered, omni-channel experiences that delivered value-based, empathetic customer outcomes," said Sudhir Rajagopal , research director, Customer Experience , IDC.