Interactive Intelligence

Screendragon Bolsters Board of Directors with Appointment of Joseph Staples

Retrieved on: 
Wednesday, February 21, 2024

LONDON and CORK, Ireland, Feb. 21, 2024 /PRNewswire-PRWeb/ -- Screendragon Ltd., a technology leader in SaaS-based workflow automation, announced today the appointment of industry luminary Joseph Staples as an independent director to its board. This strategic move comes on the heels of the company's recent news announcement of securing a $27 million investment, earmarked for scaling its global growth and expansion endeavors.

Key Points: 
  • LONDON and CORK, Ireland, Feb. 21, 2024 /PRNewswire-PRWeb/ -- Screendragon Ltd ., a technology leader in SaaS-based workflow automation, announced today the appointment of industry luminary Joseph Staples as an independent director to its board.
  • "Screendragon is charting a course unlike any other workflow automation platform," said Staples.
  • Staples joins the ranks of Screendragon co-founders John Briggs and Jan Quant, along with Clive Sirkin, Cillian Hilliard, Michael Elias, and Fidel Manolopoulos, who have previously been appointed to Screendragon's board of directors.
  • "Joe brings a wealth of marketing and strategy expertise to the Screendragon board," said Clive Sirkin, Screendragon Board Chairman.

Authenticx Welcomes Serial Entrepreneur Dr. Don Brown to its Board of Directors

Retrieved on: 
Tuesday, January 23, 2024

INDIANAPOLIS, Jan. 23, 2024 /PRNewswire/ -- Authenticx, the new standard in healthcare for listening at scale with artificial intelligence, has welcomed Dr. Don Brown to its board of directors. With nearly 40 years of healthcare and technology leadership experience, Dr. Brown brings an abundance of valuable expertise to expand Authenticx's vision and conversational intelligence platform.

Key Points: 
  • INDIANAPOLIS, Jan. 23, 2024 /PRNewswire/ -- Authenticx , the new standard in healthcare for listening at scale with artificial intelligence, has welcomed Dr. Don Brown to its board of directors.
  • "Don is one of the most successful entrepreneurs in the country, and his extensive experience, track record and Hoosier roots could not be more relevant to Authenticx and our mission," said Amy Brown, Founder and CEO of Authenticx.
  • Advancing its effectiveness and support for patients should be a top priority," said Dr. Don Brown.
  • To learn more about how Authenticx empowers healthcare organizations to improve the customer journey, visit Authenticx.com .

EvaluAgent Welcomes SaaS Industry Leader Paul Weber to its Board of Directors

Retrieved on: 
Wednesday, September 27, 2023

MIDDLESBROUGH, England, Sept. 27, 2023 /PRNewswire-PRWeb/ -- EvaluAgent, a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to its Board of Directors.

Key Points: 
  • MIDDLESBROUGH, England, Sept. 27, 2023 /PRNewswire-PRWeb/ -- EvaluAgent , a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to its Board of Directors.
  • "Paul Weber is joining EvaluAgent's board at a pivotal moment in the company's growth trajectory, as we prepare to execute on our global expansion strategy," said Jaime Scott, CEO and Co-founder, EvaluAgent.
  • "Paul is joining EvaluAgent's board at a pivotal moment in the company's growth trajectory, as we prepare to execute on our global expansion strategy," said Jaime Scott, CEO and Co-founder, EvaluAgent.
  • "Our team will benefit enormously from his tremendous experience scaling global go-to-market teams for other successful Contact Center software providers.

Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

Retrieved on: 
Wednesday, August 30, 2023

SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today reported results for the second quarter of its fiscal year 2024 (May 1 –July 31, 2023), during which the Genesys Cloud CX™ platform surpassed 1 million users and ended the period with nearly $1.2 billion in annual recurring revenuei. As the Contact Center as a Service (CCaaS) platform of choice, Genesys Cloud CX continued its strong gains with over 50% year-over-year revenue growth for the second quarter, compared to the same period in the prior year.

Key Points: 
  • As the Contact Center as a Service (CCaaS) platform of choice, Genesys Cloud CX continued its strong gains with over 50% year-over-year revenue growth for the second quarter, compared to the same period in the prior year.
  • "With our innovations and ecosystem, we're revolutionizing how businesses deliver higher levels of personalization to customers and empower their workforces for experiences that rise above the competition."
  • Building on its extensive history of AI-powered innovations, Genesys delivered nearly 40 new features and enhancements across its portfolio during the first half of the year.
  • Genesys was recognized as "Interactive Intelligence" in the 2016 and 2015 reports "Gartner® Magic Quadrant™ for Contact Center as a Service, North America."

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

Retrieved on: 
Wednesday, August 9, 2023

Gartner placed Genesys highest for ability to execute and furthest on the completeness of vision axis.

Key Points: 
  • Gartner placed Genesys highest for ability to execute and furthest on the completeness of vision axis.
  • Genesys was also recently recognized in the Gartner Critical Capabilities Report, where the company received the highest Use Case scores for High-Volume Customer Call Center, Customer Engagement Center and Global Contact Center.
  • The company is the highest ranked vendor in three of five Use Cases and second highest in the remaining two, which include Digital Customer Service Center and Agile Contact Center Use Cases.
  • The report 'Magic Quadrant for Contact Center as a Service, North America' was named as 'Magic Quadrant for Contact Center as a Service' in 2020.

interface.ai Unveils Sphere: A Generative AI-Powered, ChatGPT-like Assistant, Redefining the Banking Experience for Banks & Credit Unions

Retrieved on: 
Monday, July 10, 2023

SAN FRANCISCO, July 10, 2023 /PRNewswire/ -- interface.ai, a frontrunner in providing AI-powered solutions for the financial industry, today announced the launch of Sphere - an innovative generative AI-powered multimodal assistant mirroring capabilities of ChatGPT. This trailblazing product suite offers a radical approach to banking, reshaping customer and employee experiences in banks and credit unions.

Key Points: 
  • This trailblazing product suite offers a radical approach to banking, reshaping customer and employee experiences in banks and credit unions.
  • As the marquee solution, Sphere leverages a mix of general and banking-specific AI, laying the groundwork to radically change banking experiences.
  • Srinivas Njay, Co-founder and CEO at interface.ai, shed light on the core aspects of Sphere, "This generative AI solution is designed to offer pervasive, enterprise-wide solutions for credit unions and banks.
  • To understand more about Sphere and how it's reshaping the banking experience, visit http://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for... or schedule a demo .

Hoxhunt Expands in US, Positioned as Global Leader in Security Behavior Change

Retrieved on: 
Thursday, January 12, 2023

MINNEAPOLIS, Jan. 12, 2023 /PRNewswire/ -- Hoxhunt, a leader in security behavior change, today announced key market growth figures, major customer wins, and increases in global headcount that include the hiring of key executives. Building off of recent growth, the company is moving beyond security awareness and compliance to achieve measurable cybersecurity behavior change and risk reduction at its greatest source: people.

Key Points: 
  • MINNEAPOLIS, Jan. 12, 2023 /PRNewswire/ -- Hoxhunt , a leader in security behavior change, today announced key market growth figures, major customer wins, and increases in global headcount that include the hiring of key executives.
  • Building off of recent growth, the company is moving beyond security awareness and compliance to achieve measurable cybersecurity behavior change and risk reduction at its greatest source: people.
  • "We took a people-first approach to the design and development of our technology from the outset, and we're taking a people-first approach to global business growth.
  • Hoxhunt has seen incredible growth over the past year, and I am eager to build on that growth in the next year."

Genesys Announces Executive Leadership Appointments

Retrieved on: 
Thursday, December 8, 2022

SAN FRANCISCO, Dec. 8, 2022 /PRNewswire/ -- Genesys , a global cloud leader in experience orchestration,today announceschanges to its executive leadership team.

Key Points: 
  • SAN FRANCISCO, Dec. 8, 2022 /PRNewswire/ -- Genesys , a global cloud leader in experience orchestration,today announceschanges to its executive leadership team.
  • Olivier Jouve transitions to the company's Chief Product Officer (CPO) from Executive Vice President and General Manager of Genesys Cloud CX.
  • Now, as Chief Product Officer, Jouve will be responsible for the overall product direction and innovation for all of Genesys, including oversight of Genesys Cloud CX, Genesys Engage, Pointillist, PureConnect and others.
  • Genesys, the Genesys logo, Genesys Cloud CX, Genesys Engage, Pointillist, PureConnectand Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys.

Talkdesk Names David Paulding Senior Vice President of International

Retrieved on: 
Monday, November 21, 2022

Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today announced David Paulding has been appointed senior vice president of international.

Key Points: 
  • Talkdesk, Inc ., a global cloud contact center leader for customer-obsessed companies, today announced David Paulding has been appointed senior vice president of international.
  • Paulding joins Talkdesk with over two decades of international sales experience, working with some of the worlds leading brands across the financial, retail, outsourcing, and technology sectors.
  • Prior to his role at Odigo, he was vice president of global sales at Capgemini.
  • Its a remarkable time to be part of the Talkdesk team and share in its passion and reputation for customer-obsession, and have the opportunity to play a part in bringing disruptive, game-changing technology to market, said David Paulding, senior vice president of international, Talkdesk.

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

Retrieved on: 
Thursday, August 25, 2022

SAN FRANCISCO, Aug. 25, 2022 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service1, for its ability to execute and completeness of vision. This recognition makes Genesys an eight-time Magic Quadrant Leader.

Key Points: 
  • SAN FRANCISCO, Aug. 25, 2022 /PRNewswire/ -- Genesys , a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner Magic Quadrant for Contact Center as a Service 1, for its ability to execute and completeness of vision.
  • As the pioneer of Experience as a Service, Genesys is helping businesses scale empathy to foster increased trust and loyalty with customers and employees.
  • This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
  • Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys.