Mitsubishi Motors Tops Mass-Market Segment of J.D. Power 2023 U.S. Customer Service Index Study
Customer Service Index (CSI) Study, Mitsubishi Motors North America, Inc. (MMNA) ranked first in the mass-market segment in the annual study of customer satisfaction with service at new-vehicle dealerships.
- Customer Service Index (CSI) Study, Mitsubishi Motors North America, Inc. (MMNA) ranked first in the mass-market segment in the annual study of customer satisfaction with service at new-vehicle dealerships.
- Power U.S. CSI Study includes model segment rankings to provide even more granularity about the service experience based on customer preferences, vehicle use and more.
- Power U.S. CSI Study examines customer satisfaction with maintenance and repair service at new-vehicle dealerships.
- The study examines satisfaction in five measures of service experience – Service Initiation, Service Advisor, Service Facility, Vehicle Pick-up and Service Quality – to calculate Overall CSI scores.