Dialer

The TeamMate Connector Linking Microsoft Teams and the PBX is Generally Available

Retrieved on: 
Monday, August 3, 2020
Telecommunications, Computing, Telephony, Business telephone system, Computer telephony integration, Mobile dialer, Dialer, Microsoft, Voice over IP, VaxTele SIP Server SDK, IP PBX

Following an earlier release by Call2Teams , TeamMate has taken Microsoft Teams Calling integration technology further.

Key Points: 
  • Following an earlier release by Call2Teams , TeamMate has taken Microsoft Teams Calling integration technology further.
  • With TeamMate, Microsoft Teams calling includes the native desktop and mobile dialer but also allows two-way SIP and Internet connections between the Teams User and the PBX.
  • Anyone who has customers on a PBX Phone System who want to use Microsoft Teams for calling will find value in this connector.
  • The TeamMate Connector is available for a Free Trial and/or you can register to Become a Reseller of TeamMate.

Agent CRM: The New Software For Insurance Agents, Combining 7 Tools Into One. A CRM, email marketing, SMS marketing, automations, pipelines, scheduler and power dialer

Retrieved on: 
Wednesday, July 29, 2020
Telephony, Dialer, Software, Business, Application software, Customer relationship management, Microsoft Dynamics CRM

The software combines seven tools into one: a CRM, email marketing, text message marketing, automations, pipelines for organization, booking appointments and a "power dialer".

Key Points: 
  • The software combines seven tools into one: a CRM, email marketing, text message marketing, automations, pipelines for organization, booking appointments and a "power dialer".
  • One of the most popular features of Agent CRM is the "hot live transfer", where the agent can actually get a phone call from Agent CRM when a new lead comes in from a Facebook ad.
  • The agent is called, and then if they're available to chat Agent CRM calls the new lead and puts them on the phone right away with the agent.
  • The newest, and arguably most requested feature, is the "power dialer" within the software.

Vonage Contact Center helps Onecom Avoid Disruption in Customer Experience During COVID-19

Retrieved on: 
Wednesday, May 27, 2020
Holmdel Township, New Jersey, Vonage, Telephony, Dialer, Telecommunications

Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.

Key Points: 
  • Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.
  • Chris James, Head of Business Change at Onecom, comments, "Without the Vonage Contact Center, Onecom would not have been able to move employees to 100 percent remote work.
  • Onecom is also taking advantage of the Vonage Dialer, which helps ensure sales and service teams work optimally.
  • As a result, Onecom has exceeded its forecasted uplift in contact rate, increased revenues and gained efficiencies in its customer service organization.

Vonage Contact Center Helps Onecom Avoid Disruption in Customer Experience During COVID-19

Retrieved on: 
Wednesday, May 27, 2020
Marketing, Data management, Communications, Technology, Mobile, Wireless, Telecommunications, Holmdel Township, New Jersey, Vonage, Telephony, Dialer, Telecommunications

Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.

Key Points: 
  • Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.
  • Chris James, Head of Business Change at Onecom, comments, Without the Vonage Contact Center, Onecom would not have been able to move employees to 100 percent remote work.
  • Onecom is also taking advantage of the Vonage Dialer, which helps ensure sales and service teams work optimally.
  • As a result, Onecom has exceeded its forecasted uplift in contact rate, increased revenues and gained efficiencies in its customer service organisation.

Chime Unveils New Three Line Dialer to Expedite Calling Efficiency and Increase Agent Productivity

Retrieved on: 
Tuesday, May 5, 2020
Telephony, Economic growth, Manufacturing, Production economics, Economy, Dialer, Articles, Productivity

PHOENIX, May 05, 2020 (GLOBE NEWSWIRE) -- Chime Technologies, an award winning operating system for the real estate industry, today announced a new fully integrated Three Line Dialer tool to expedite calling efficiency and support increased agent productivity.

Key Points: 
  • PHOENIX, May 05, 2020 (GLOBE NEWSWIRE) -- Chime Technologies, an award winning operating system for the real estate industry, today announced a new fully integrated Three Line Dialer tool to expedite calling efficiency and support increased agent productivity.
  • The new Three Line Dialer was built to allow for the dialing of up to three different numbers at the same time.
  • Unlike competitors, the Three Line Dialer is fully integrated into Chimes AI-powered sales acceleration platform, ensuring call logs are immediately and directly synced to lead profiles in the platform.
  • Our new Three Line Dialer reflects our commitment to streamlining time consuming processes that plague the real estate industry and empower agents with valuable tools, built on innovative technology, to increase productivity for long term success.

Doximity Launches Dialer Video

Retrieved on: 
Tuesday, May 5, 2020
Articles, Telecommunications, Technology, Doximity, Telephony, Telehealth, Dialer, Health Insurance Portability and Accountability Act

SAN FRANCISCO, May 5, 2020 /PRNewswire/ -- Doximity , the professional medical network, announced today the launch of Doximity Dialer Video, the company's first telemedicine offering.

Key Points: 
  • SAN FRANCISCO, May 5, 2020 /PRNewswire/ -- Doximity , the professional medical network, announced today the launch of Doximity Dialer Video, the company's first telemedicine offering.
  • With one easy click, Doximity Dialer Video lets doctors video call their patients, in an encrypted environment that complies with HIPAA privacy regulations.
  • Physicians can now easily select a video call in the Doximity app with one click.
  • Additional features of Doximity Dialer Video include:
    Custom CallerID.

Talkdesk Enhances Outbound Dialer Suite for Efficient and Compliant Customer Outreach

Retrieved on: 
Thursday, February 20, 2020
Technology, Mobile, Wireless, Other Communications, Telecommunications, Communications, Software, Networks, Internet, Data management, Telephony, Talkdesk, Dialer, Predictive dialer

Talkdesk, Inc. , the cloud contact center for innovative enterprises, today announced three new capabilities to its cutting-edge, AI-infused Outbound Dialer suite.

Key Points: 
  • Talkdesk, Inc. , the cloud contact center for innovative enterprises, today announced three new capabilities to its cutting-edge, AI-infused Outbound Dialer suite.
  • The new Predictive Dialer, new Proactive Notifications and enhanced Salesforce Dialer integration offers Talkdesk customers new capabilities for organizations to proactively connect with current and prospective customers in an efficient and compliant manner.
  • Proactive Notifications reduces customer effort and inbound call volume through personalized outreach to drive customer satisfaction (CSAT), loyalty and retention increases.
  • @Talkdesk enhances Outbound Dialer for efficient and compliant customer outreach.

New Reporting Capabilities by Contact Center Software Innovator Convoso Announced at Affiliate Summit West in Las Vegas

Retrieved on: 
Tuesday, January 28, 2020
Telephony, Telecommunications, E-commerce, Marketing, Omnichannel, Oral communication, Business economics, Call centre, Dialer

LOS ANGELES, Jan. 28, 2020 /PRNewswire-PRWeb/ -- Convoso , innovator in omnichannel contact center software, is spotlighting expanded reporting capabilities for dialers at the annual industry conference Affiliate Summit West in Las Vegas, January 27-29.

Key Points: 
  • LOS ANGELES, Jan. 28, 2020 /PRNewswire-PRWeb/ -- Convoso , innovator in omnichannel contact center software, is spotlighting expanded reporting capabilities for dialers at the annual industry conference Affiliate Summit West in Las Vegas, January 27-29.
  • The enhanced features provide previously unavailable insights for call center managers and owners, giving them tools to dramatically boost efficiency and profitability.
  • The two key new reporting capabilities, which have been recently made available to existing customers, are the Lead Conversion Report and the Lead Penetration Status Report.
  • Convoso is an industry leader of omnichannel contact center software that dramatically increases contact and lead conversion rates.

Thai Contact Center Applications Market, Forecast 2024

Retrieved on: 
Tuesday, October 22, 2019
Telephony, Interactive voice response, Dialer, Workforce management, Articles, Human behavior

The Thai contact center application market grew by 8.4% and generated $17.8 million in 2017.

Key Points: 
  • The Thai contact center application market grew by 8.4% and generated $17.8 million in 2017.
  • The market is forecast to see a CAGR of 4.7% from 2017 to 2024.
  • It covers 6 application segments: Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM), and analytics.
  • Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2018 to 2024.

Hong Kong Contact Center Applications Market Report, 2024 - Focus on ICR, IVR, OBD, QM, WFM, Analytics - ResearchAndMarkets.com

Retrieved on: 
Wednesday, October 2, 2019
Technology, Telecommunications, Telecommunications, Telephony, Oral communication, User interface techniques, Computer telephony integration, Interactive voice response, Call centre, Dialer, Workforce management

The "Hong Kong Contact Center Applications Market, Forecast to 2024" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Hong Kong Contact Center Applications Market, Forecast to 2024" report has been added to ResearchAndMarkets.com's offering.
  • The Hong Kong contact centre application market grew by 2.9% in 2017 and registered market revenue of $14.5 million.
  • The market is forecast to grow at a CAGR of 2.2% from 2017 to 2024.
  • It covers 6 application segments: Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM), and analytics.