Dialer

Kixie Named Category Leader for Auto Dialer Software

Thursday, April 8, 2021 - 2:00pm

SANTA MONICA, Calif., April 8, 2021 /PRNewswire-PRWeb/ -- Kixie announced today it was named a Category Leader for Auto Dialer software by GetApp.

Key Points: 
  • SANTA MONICA, Calif., April 8, 2021 /PRNewswire-PRWeb/ -- Kixie announced today it was named a Category Leader for Auto Dialer software by GetApp.
  • Category Leaders are designed to help small businesses evaluate which software products may be right for them.
  • "It is an incredible honor to be recognized by GetApp as the undisputed leader in the Auto Dialer software category," said Jeff Kuei, Kixie Co-Founder.
  • Kixie PowerCall is a powerful Google Chrome dialer extension that can be installed in seconds on Mac, Windows and Chromebooks.

G7 Strategy Group Uses Bright Pattern Contact Center Software to Automate Outbound Campaigns Resulting in a 1000% Increase in Calls Made

Tuesday, April 6, 2021 - 4:10pm

Using Bright Pattern's predictive dialer G7 Strategy Group was able to reach all of the constituents in record time.

Key Points: 
  • Using Bright Pattern's predictive dialer G7 Strategy Group was able to reach all of the constituents in record time.
  • Prior to working with Bright Pattern, G7 Strategy Group was charged based on the max number of agents used in any given year.
  • "Bright Pattern's predictive dialing has really helped us process all of the calls to constituents," said Gerardo Guzman, President of G7 Strategy Group.
  • In the future, G7 Strategy Group is looking to implement Bright Pattern's built-in CRM and outbound text messaging capabilities as part of an omnichannel strategy during their outbound campaigns.

G7 Strategy Group Uses Bright Pattern Contact Center Software to Automate Outbound Campaigns Resulting in a 1000% Increase in Calls Made

Tuesday, April 6, 2021 - 4:10pm

Using Bright Pattern's predictive dialer G7 Strategy Group was able to reach all of the constituents in record time.

Key Points: 
  • Using Bright Pattern's predictive dialer G7 Strategy Group was able to reach all of the constituents in record time.
  • Prior to working with Bright Pattern, G7 Strategy Group was charged based on the max number of agents used in any given year.
  • "Bright Pattern's predictive dialing has really helped us process all of the calls to constituents," said Gerardo Guzman, President of G7 Strategy Group.
  • In the future, G7 Strategy Group is looking to implement Bright Pattern's built-in CRM and outbound text messaging capabilities as part of an omnichannel strategy during their outbound campaigns.

Predictive Dialer Software Market By Component, Deployment Type, Enterprise Size, End User, Region - Global Industry Analysis and Forecast to 2026 - ResearchAndMarkets.com

Wednesday, March 31, 2021 - 3:58pm

The "Global Predictive Dialer Software Market By Component, By Deployment Type, By Enterprise Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Predictive Dialer Software Market By Component, By Deployment Type, By Enterprise Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering.
  • The Global Predictive Dialer Software Market size is expected to reach $6.6 billion by 2026, rising at a market growth of 35% CAGR during the forecast period.
  • Predictive dialer software is based on statistical algorithms that helps in predicting the availability of contact center agents and assess the standard time for answering a phone call.
  • Several businesses across the globe are using predictive dialer software to get benefitted from automated dialer technology.

VanillaSoft Earns Three 2021 Top Rated Awards From TrustRadius

Wednesday, March 31, 2021 - 1:55pm

Plano, Texas, March 31, 2021 (GLOBE NEWSWIRE) -- VanillaSoft , a leading sales engagement technology company, today announced that they have been recognized by TrustRadius with 2021 Top Rated Awards in three categories - Sales Engagement , Sales Acceleration , Sales Dialer .

Key Points: 
  • Plano, Texas, March 31, 2021 (GLOBE NEWSWIRE) -- VanillaSoft , a leading sales engagement technology company, today announced that they have been recognized by TrustRadius with 2021 Top Rated Awards in three categories - Sales Engagement , Sales Acceleration , Sales Dialer .
  • Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products.
  • VanillaSoft won three Top Rated awards in the Sales Engagement Platforms, Sales Acceleration Software, and Sales Dialer Software categories, said Megan Headley, VP of Research at TrustRadius.
  • VanillaSoft reviewers on TrustRadius love the all-in-one aspect of the platform, and its analytics capabilities.

Neustar Launches SmartDial with ‘Best Time to Dial’ Decisioning for Outbound Dialers

Wednesday, March 31, 2021 - 1:00pm

Neustar Inc. , a global information services and technology company and leader in identity resolution, has launched SmartDial , a decisioning solution that allows outbound dialers to know when to best reach contacts.

Key Points: 
  • Neustar Inc. , a global information services and technology company and leader in identity resolution, has launched SmartDial , a decisioning solution that allows outbound dialers to know when to best reach contacts.
  • Neustar SmartDial integrates directly into existing dialer systems to optimize daily contact strategy files with best time to dial insights, increasing the efficiency of outbound dialer communications.
  • Neustar SmartDial delivers best time to dial decisioning for each contact without requiring the contact center to deploy additional analysis or IT resources for integration.
  • To deliver these insights, SmartDial uses both proprietary Neustar data and customer-sourced data, informed by the companys long-standing relationships with authoritative identity sources.

LEAD STICKER Announces Launch of Automated SMS Contact Platform

Tuesday, March 23, 2021 - 5:00pm

MESA, Ariz., March 23, 2021 /PRNewswire-PRWeb/ --Lead Sticker, a lead management platform with Automated SMS, Smart Dialer, and Contact Management capabilities announces the launch of their new software as a service.

Key Points: 
  • MESA, Ariz., March 23, 2021 /PRNewswire-PRWeb/ --Lead Sticker, a lead management platform with Automated SMS, Smart Dialer, and Contact Management capabilities announces the launch of their new software as a service.
  • It has been especially challenging for direct-to-consumer door-knocking professionals to meet with and interact with their customers" says Brad Berdine, Founder and chief architect of Lead Sticker.
  • Lead Sticker makes it easier with a simple browser interface and unified conversations, all captured in a single, continuous conversation screen.
  • Lead Sticker is built for the salesperson - the individual on the phone or in conversation with the customer - that is closing the deal.

Talkdesk Again Leads G2 Spring 2021 With Highest G2 Scores, More Reports Than Any Other Contact Center as a Service Provider

Tuesday, March 23, 2021 - 3:00pm

Talkdesk, Inc ., the leading cloud contact center for innovative enterprises, today announced it leads the contact center solutions industry in 17 reports across six categories of the G2 Spring 2021 report: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base.

Key Points: 
  • Talkdesk, Inc ., the leading cloud contact center for innovative enterprises, today announced it leads the contact center solutions industry in 17 reports across six categories of the G2 Spring 2021 report: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base.
  • Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,200 reviews , 37% more than its nearest competitor and a score of 4.4 out of 5 stars.
  • We are absolutely changing the customer experience, and this recognition further distances Talkdesk from other cloud-based contact center competitors.
  • Tweet this : @Talkdesk tops @G2dotcom Spring 2021 reports, leads in more reports than any other #CCaaS provider, highest user reviews and earns six G2 badges, including Best Relationship, Easiest Doing Business With, Best Support, Easiest to Use

SkySwitch Introduces Teams Connector

Tuesday, March 9, 2021 - 2:08pm

TAMPA, Fla., March 9, 2021 /PRNewswire/ --SkySwitch, a channel-only, white-label Unified Communications as a Service provider for resellers focused on small business, has introduced Teams Connector, the best way to combine Microsoft Teams' functionality with SkySwitch's robust cloud communications platform.

Key Points: 
  • TAMPA, Fla., March 9, 2021 /PRNewswire/ --SkySwitch, a channel-only, white-label Unified Communications as a Service provider for resellers focused on small business, has introduced Teams Connector, the best way to combine Microsoft Teams' functionality with SkySwitch's robust cloud communications platform.
  • With Teams Connector, SkySwitch has enabled resellers to offer their customers both extension-to-extension dialing and PSTN calling and end-user portal management within the Microsoft Teams desktop, web, and mobile client applications.
  • As a result, Teams Connector provides resellers the opportunity to increase revenue, ease interoperability and continue to maintain their customers' telecommunication needs by eliminating the either-or approach of using either Teams or the SkySwitch white-label service they sell over the other.
  • Once a SkySwitch reseller has deployed the Teams Connector to a customer, the end-user can make full use of the native dialer found inside the Teams application with full control of the advanced PBX features SkySwitch offers and the complementary collaboration, calling, and messaging features of Teams.

Predictive Dialer Software Market Size Worth $12.19 Billion By 2028: Grand View Research, Inc.

Tuesday, February 2, 2021 - 10:05am

SAN FRANCISCO, Feb. 2, 2021 /PRNewswire/ -- The global predictive dialer software market size is expected to reach USD 12.19 billion by 2028, according to a new report by Grand View Research, Inc.

Key Points: 
  • SAN FRANCISCO, Feb. 2, 2021 /PRNewswire/ -- The global predictive dialer software market size is expected to reach USD 12.19 billion by 2028, according to a new report by Grand View Research, Inc.
  • Predictive dialer software uses statistical algorithms to predict the availability of contact center agents and estimates the normal time for phone calls to be answered.
  • Numerous businesses across the globe are adopting predictive dialer software to leverage automated dialer technology to connect with their customers in real-time.
  • Grand View Research has segmented the global predictive dialer software market on the basis of component, deployment, enterprise size, end use, and region:
    Predictive Dialer Software Component Outlook (Revenue, USD Million, 2016 - 2028)