Forrester

Forrester Opens Nominations For Its 2024 North America B2B Awards

Retrieved on: 
Tuesday, October 31, 2023
Marketing, Consulting, Communications, Professional Services, Research, Forrester, Loo of the Year Awards, FORR, Organization, B2B, ROI, ABM, Ecosystem, POY, Sales

Forrester (Nasdaq: FORR) today opened calls for nominations for its 2024 B2B Return On Integration Honors and B2B Programs Of The Year Awards.

Key Points: 
  • Forrester (Nasdaq: FORR) today opened calls for nominations for its 2024 B2B Return On Integration Honors and B2B Programs Of The Year Awards.
  • B2B leaders across North America — including chief marketing officers, chief sales officers, chief product officers, and other marketing, sales, and product leaders — are invited and encouraged to apply.
  • “Forrester’s B2B Awards will honor companies committed to functional excellence and cross-functional alignment,” said Forrester Vice President and Research Director Cristina De Martini.
  • Learn more about Forrester’s B2B ROI Honors and B2B POY Awards criteria and how to apply.

Emplifi releases product innovations for the holiday season; ahead of 2024 commerce technology assessments

Retrieved on: 
Tuesday, October 31, 2023
Software, Social Media, Internet, Search Engine Marketing, Electronic Commerce, Technology, Influencer, Artificial Intelligence, Other Communications, Digital Marketing, Advertising, Content Marketing, Communications, Knowledge, CSAT, E-commerce, Forrester, McCaslin, Human, Maintenance, Customer, ROI, Database, SLA, Marketing, Human voice, Case management, Knowledge management, CRM, UGC, Automation, Commerce, Online shopping, Pharmaceutical industry, Sales, Asset management, Emplifi

Emplifi , a leading unified customer engagement platform, announced its Fall ‘23 product innovations for the holiday season and in advance of brands assessing commerce technology for the upcoming year.

Key Points: 
  • Emplifi , a leading unified customer engagement platform, announced its Fall ‘23 product innovations for the holiday season and in advance of brands assessing commerce technology for the upcoming year.
  • “We continue to take bold strides to unify marketing, commerce, and care,” said Emplifi CTO Todd McCaslin.
  • Recent new features include:
    Leveraging Emplifi’s GDPR-compliant database of 35 million influencers to build brand awareness and reach the right audience.
  • Marketing teams can escalate messages to the service team directly from Emplifi Community and Emplifi Care into Emplfi Agent.

Clari Named a Strong Performer in Conversation Intelligence by Independent Research Firm

Retrieved on: 
Tuesday, October 31, 2023
Software, Mobile, Wireless, Networks, Internet, Professional Services, Business, Fintech, Data Management, Apps, Applications, Technology, Artificial Intelligence, Finance, Research, Intelligence, REVAi, Forrester, Organization, Growth, Forrester Research, Forecasting, CI, Marketing, Sales, Chorus, Clari

Clari today announced that Forrester Research has named the company a Strong Performer in “The Forrester Wave™: Conversation Intelligence For B2B Revenue, Q4 2023.” According to Forrester, “Clari is best for companies wanting an enterprise deal management solution that includes real-time conversation intelligence,” and represents “value for money” as emphasized by Clari’s many reference customers.

Key Points: 
  • Clari today announced that Forrester Research has named the company a Strong Performer in “The Forrester Wave™: Conversation Intelligence For B2B Revenue, Q4 2023.” According to Forrester, “Clari is best for companies wanting an enterprise deal management solution that includes real-time conversation intelligence,” and represents “value for money” as emphasized by Clari’s many reference customers.
  • This Forrester evaluation follows Clari being named a Leader in “The Forrester Wave™: Revenue Operations and Intelligence, Q1 2022” report, as well as Groove, a Clari company, being named a Leader in “The Forrester Wave™: Sales Engagement Platforms, Q3 2022” report.
  • The Conversation Intelligence Forrester Wave evaluated Clari’s Conversation Intelligence (CI) solution, Clari Copilot , and 11 other providers across 25 criteria.
  • Copilot goes beyond the limits of similar conversation intelligence tools by helping revenue-centric teams act in the moment when it matters.

Boomi Announces EMEA 2023 Partner Award Winners

Retrieved on: 
Monday, October 30, 2023
Software, Networks, Internet, Artificial Intelligence, Data Management, Technology, Apps, Applications, Other Technology, Cloud, Worldwide, Software as a service, Integration platform, Forrester, IDC, Magic, Senior, Deloitte Technology Fast 500, Improper integral, Automation, Video game, Boomi

"We are pleased to honor our partners for their outstanding contributions to making the world more connected," said Dan McAllister, Senior Vice President of Global Alliances and Channels at Boomi.

Key Points: 
  • "We are pleased to honor our partners for their outstanding contributions to making the world more connected," said Dan McAllister, Senior Vice President of Global Alliances and Channels at Boomi.
  • "These companies have demonstrated their dedication to innovation and driving customer success, alongside recognition of the value Boomi brings to their business.
  • As a category-leading, global SaaS company, Boomi offers end-to-end intelligent automation solutions that enable modern, digital organizations to accelerate business outcomes.
  • To learn more about Boomi’s partner program, or to find a partner from Boomi’s global ecosystem, visit https://boomi.com/partners/ .

BMC Revolutionizes Observability and AIOps With BMC HelixGPT

Retrieved on: 
Thursday, November 2, 2023
MTTR, Name, Artificial Intelligence for IT Operations, APM, BMC, Helix, Explainable artificial intelligence, Forrester, IDC, GPT, Machine learning, Situations, Vserv Digital Services, NLP, Noise, AI, Automation, Medical device, Risk management, Sales, Observability

HOUSTON, Nov. 1, 2023 /PRNewswire/ -- BMC, a global leader in software solutions for the Autonomous Digital Enterprise, and the first vendor to embed GPT across its AI-driven service and operations management portfolio, today announced new AIOps capabilities for the BMC Helix Operations Management solution using its BMC HelixGPT capability. The BMC Helix Operations Management solution transforms IT operations with out-of-the-box service blueprints for dynamic service modeling, easy-to-read situation explainability, and situation fingerprinting to remember similar situations. It also improved deep container auto-detection for an in-depth understanding of containerized environments.

Key Points: 
  • HOUSTON, Nov. 1, 2023 /PRNewswire/ -- BMC , a global leader in software solutions for the Autonomous Digital Enterprise , and the first vendor to embed GPT across its AI-driven service and operations management portfolio, today announced new AIOps capabilities for the BMC Helix Operations Management solution using its BMC HelixGPT capability.
  • "Enterprises that modernize their environments by adopting hybrid and cloud-native technologies must also modernize their approach to IT operations," said Nancy Gohring, research director for IDC's Enterprise System Management, Observability and AIOps program.
  • The BMC HelixGPT capability streamlines the process with concise, plain-language summaries of how issues were resolved.
  • BMC's new AIOps capabilities complement BMC highlights in the recent industry acknowledgment from The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 report that names BMC Helix a leader.

LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact center transformation

Retrieved on: 
Wednesday, November 1, 2023
Cloud, The RealReal, Gold, KPI-driven code analysis, Forrester, LPSN, Human, Financial Reporting Center, LivePerson, Partnership, Interim, Telecommunications, Net promoter score, Travel, The, Improper integral, Conversation, Automation, Mobile phone, Medical device, Sales, Management, Spark

NEW YORK, Nov. 1, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in conversational AI, today announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Both new offerings allow businesses to empower their people, shift customer conversations to digital, and embrace AI and automation to drive better business outcomes.

Key Points: 
  • Report Center aggregates reporting into a simple and configurable dashboard to measure the performance of your AI- and human-powered interactions.
  • "Our Conversational Intelligence suite puts the 'I' in AI by allowing you to understand what customers want, measure your performance, and continuously improve.
  • In addition to Conversational Intelligence, every capability on the Conversational Cloud platform is deployed to achieve your objectives.
  • The event will include demos of the Conversational Intelligence suite, as well as keynotes from LivePerson experts about using AI to achieve better business outcomes.

Forrester Research Reports 2023 Third-Quarter Financial Results

Retrieved on: 
Thursday, October 26, 2023
Consulting, Professional Services, Business, Finance, CV, Total, FORR, GAAP, Acquisition, Forrester

Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the third quarter ended September 30, 2023, with flat contract value (CV) at $349.4 million, compared with the prior year.

Key Points: 
  • Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the third quarter ended September 30, 2023, with flat contract value (CV) at $349.4 million, compared with the prior year.
  • “We continue to improve the Forrester Decisions platform.
  • Adjusted net income excludes stock-based compensation of $4.1 million and amortization of acquisition-related intangible assets of $3.0 million.
  • Forrester is providing updated guidance for 2023 as follows:
    Adjusted financial guidance for the full-year 2023 excludes stock-based compensation expense of $15.0 million to $15.5 million, amortization of acquisition-related intangible assets of approximately $12.0 million, restructuring costs of approximately $12.2 million, a legal settlement of $4.8 million, and any investment gains or losses.

Aware Enables Enterprises to Adopt Secure Generative AI for Digital Workplace Conversations

Retrieved on: 
Thursday, October 26, 2023
Apps, Applications, Technology, Mobile, Wireless, Security, Software, Networks, Internet, Data Management, Artificial Intelligence, Computer security, Documentation, Cisco Webex, Intelligence, LLM, WorkJam, Forrester, Hallucination, Workplace, Synthetic media, Generative, Warner Bros. Discovery EMEA, Zoom, Qualtrics, Privacy, Cisco, ML, Gartner, AI, Data science, Medical device, Sales

Aware, a leading AI data platform, today announced the release of Generative AI Summaries, which provide secure, trustworthy, and traceable insights from unstructured digital workplace conversations.

Key Points: 
  • Aware, a leading AI data platform, today announced the release of Generative AI Summaries, which provide secure, trustworthy, and traceable insights from unstructured digital workplace conversations.
  • “Aware's generative AI capabilities are embedded and airtight within our secure AI/ML Platform and allow teams to intentionally leverage generative AI, without fear of hallucinations or their data falling into the wrong hands.
  • As with all Aware’s functionality, the new generative AI capability is built with the tenets of responsible AI in mind.
  • “Our unified, scalable platform architecture, compliance with AI standards, and our access to timely, relevant workplace data enables Aware’s generative AI to be ready for deployment, right out the box.”
    Aware's AI Data Platform transforms workplace conversations into actionable insights, empowering leaders to make faster, more informed decisions.

SheerID Expands Identity Verification Platform to Increase Sales In-Store and Online

Retrieved on: 
Thursday, October 26, 2023
Discount, Variety, Electronic Commerce, Department Stores, Technology, Delivery Services, Other Retail, Digital Marketing, Supermarket, Specialty, Food, Beverage, Fashion, Payments, Retail, Marketing, Communications, Convenience Store, Catalog, Home Goods, Software, Online Retail, Genz, Young adult, LIHEAP, Walmart, Forrester, Safety and liveness properties, Organization, SSI, SNAP, NSLP, ID, Student, WIC, Commerce, Occupation, Video game, Health insurance, TANF, Medicaid

SheerID , the global leader in identity verification for commerce, today announced significant product updates to further increase sales with gated, personalized offers across a range of occupations, affiliations, and customer life stages.

Key Points: 
  • SheerID , the global leader in identity verification for commerce, today announced significant product updates to further increase sales with gated, personalized offers across a range of occupations, affiliations, and customer life stages.
  • The SheerID Verification Platform allows brands of all sizes, with varying resources, to easily build high-converting exclusive gated offers for valuable consumer communities around the world.
  • Income Verification Program: Brands can now verify 42M US consumers who are eligible for government assistance programs.
  • Government ID Verification: Brands can increase protection on their gated offers or driver’s license verification by requiring a photo ID document review to confirm a consumer has a valid ID.

Horizon3.ai NodeZero™ Autonomous Pentesting Users Saved $325K+/Year in Improved SecOps Productivity, and Third-party Pentesting and Vulnerability Scanner Costs, Independent Study Shows

Retrieved on: 
Thursday, October 26, 2023
Software, Technology, Data Management, Security, Human, Forrester, Face, Organization, Acquisition, Research, ROI, CIO, Risk, Risk assessment, The Global 100, TEI, Health, MSSP, Cryptocurrency, Medical device, Risk management, Auction

The study released today is based on six Horizon3.ai customers from four organizations who were interviewed by Forrester Consulting.

Key Points: 
  • The study released today is based on six Horizon3.ai customers from four organizations who were interviewed by Forrester Consulting.
  • These users span the entertainment, manufacturing, healthcare, and construction industries and the quantified benefits they experienced formed the framework for Forrester’s Total Economic Impact (TEI).
  • By aggregating the customers’ characteristics, Forrester created a composite company with 2,000 employees and $500 million in annual revenue for its analysis.
  • The study also highlights many additional security and business benefits that provided significant value but were not quantified in the study.