Forrester

ChurnZero earns top score in current offering category in assessment of customer success platforms by leading independent research firm

Retrieved on: 
Tuesday, November 7, 2023
Growth, G2, CSM, Forrester, CS, SIAA, Machine learning, Software, Workflow, Online shopping, Retail

WASHINGTON, Nov. 7, 2023 /PRNewswire/ -- ChurnZero, the platform and partner for customer success, has earned the top score in the current offering category and a Strong Performer designation in The Forrester Wave™ Customer Success Platforms, Q4, 2023. The company, whose customer success (CS) software helps CS teams work efficiently, deliver greater customer value, and drive more recurring revenue, is described in Forrester's independent assessment of the top vendors in the market as elevating CS. The report scores ChurnZero the highest in the current offering category, based on criteria including engagement across the customer lifecycle, process and workflow, insights and reporting, data and technology, and support and guidance.

Key Points: 
  • "Midsized or traditional enterprises looking to upgrade their customer success program with a more mature solution should consider ChurnZero," recommends independent report.
  • WASHINGTON, Nov. 7, 2023 /PRNewswire/ -- ChurnZero , the platform and partner for customer success, has earned the top score in the current offering category and a Strong Performer designation in The Forrester Wave™ Customer Success Platforms, Q4, 2023 .
  • The company, whose customer success (CS) software helps CS teams work efficiently, deliver greater customer value, and drive more recurring revenue, is described in Forrester's independent assessment of the top vendors in the market as elevating CS.
  • "We feel that their assessment further validates our current and future customers' choice of ChurnZero as their platform and partner for customer success."

Totango Recognized as a 'Strong Performer' Among Customer Success Platforms

Retrieved on: 
Tuesday, November 7, 2023
Forrester, Churn, Heel, CSM, Organization, CS, Collaboration, Growth, SAP, Forrester Research, Movement, SentinelOne, Sales

REDWOOD CITY, Calif., Nov. 7, 2023 /PRNewswire/ -- Totango, the customer success software your business can't outgrow, is named a Strong Performer in The Forrester Wave™: Customer Success Platforms, Q4 2023 report by leading global research and advisory firm Forrester Research, Inc. Totango was evaluated alongside top providers using 22 criteria in three high-level categories: Current Offering, Strategy, and Market Presence.

Key Points: 
  • REDWOOD CITY, Calif., Nov. 7, 2023 /PRNewswire/ -- Totango , the customer success software your business can't outgrow, is named a Strong Performer in The Forrester Wave™: Customer Success Platforms, Q4 2023 report by leading global research and advisory firm Forrester Research, Inc .
  • Several industry-leading customer success teams, including Waystar, Dynatrace, SAP, SentinelOne, and Aircall, use Totango to prevent churn, increase revenue growth, and boost team productivity.
  • "Customer success is entering a new era, as businesses increasingly rely on CS as a critical enabler of revenue growth.
  • To drive long-term growth, leading businesses are shifting their mindset to leverage customer success as a key driver of increased customer lifetime value and insight needed to provide an enhanced customer experience," Alistair Rennie, Totango CEO.

Leading Independent Research Firm Recognizes Siteimprove as a Strong Performer in Digital Accessibility Platforms Evaluation

Retrieved on: 
Tuesday, November 7, 2023
Digital, Attention, Intellectual, Forrester, Reading, Learning, Marketing, Disability, Language, Jelly shoes, CMO, Software as a service, Mobile phone, Online shopping, Siteimprove

"It's an honor and a privilege to be included in the first-ever Forrester Wave™ on Digital Accessibility Platforms," said Izabela Misiorny, CMO of Siteimprove.

Key Points: 
  • "It's an honor and a privilege to be included in the first-ever Forrester Wave™ on Digital Accessibility Platforms," said Izabela Misiorny, CMO of Siteimprove.
  • Siteimprove also offers extensive training opportunities through Siteimprove Frontier, workshops webinars, and events to educate teams on accessibility.
  • By partnering with Siteimprove, businesses can enhance their online presence and reach a broader audience while prioritizing accessibility measures.
  • A complimentary copy of The Forrester Wave™: Digital Accessibility Platforms, Q4 2023 is available for download from Siteimprove .

MediaWallah Included in Two Major Identity Resolution Research Reports

Retrieved on: 
Wednesday, November 1, 2023
Research report, Snowflake, Ecosystem, Forrester, Research, Forrester Research, Cryptocurrency

NEW YORK, Nov. 01, 2023 (GLOBE NEWSWIRE) -- MediaWallah today announced that the company has been included in two recent research reports by Snowflake and Forrester Research.

Key Points: 
  • NEW YORK, Nov. 01, 2023 (GLOBE NEWSWIRE) -- MediaWallah today announced that the company has been included in two recent research reports by Snowflake and Forrester Research.
  • MediaWallah was also interviewed for a September 2023 Forrester Research report entitled The Future of Identity Resolution .
  • “We are on the cusp of a new phase in identity resolution where brands take an active ownership role.
  • MediaWallah is designed to deliver the identity solutions that brands need to customize identity resolution and maximize the value of their data asset,” said Marzouk.

New Tenable Study Outlines the People, Process and Technology Challenges That Limit Organizations’ Ability to Prevent Attacks

Retrieved on: 
Monday, October 30, 2023
Forrester, Health, Organization, Disclosure, Research, Computer security, Risk management, Risk, National Cyber Security Awareness Month, Process, AI, Failure, Outline, Management, Tenable

This means 43% of attacks launched against them are successful, and must be remediated after the fact.

Key Points: 
  • This means 43% of attacks launched against them are successful, and must be remediated after the fact.
  • The study, based on a commissioned survey of 825 global cybersecurity and IT leaders conducted in 2023 by Forrester Consulting on behalf of Tenable, illuminates the people, process and technology challenges standing between modern cybersecurity and IT teams and effective risk reduction practices.
  • Nearly six in 10 (58%) respondents say they focus almost entirely on fighting successful attacks rather than working to prevent them in the first place.
  • The study finds that this is largely due to an inability to reduce potential risks before attacks happen.

Atlassian Named a Leader in Enterprise Service Management

Retrieved on: 
Monday, November 6, 2023
Apps, Applications, Technology, Finance, Professional Services, Software, Networks, Internet, Data Management, Artificial Intelligence, ESM, Forrester, Operation, VOSS Solutions, Acquisition, AirTrack, SMART Process Acceleration Development Environment, Corporation, Investment, Service, Retail, Atlassian

Atlassian Corporation (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, has been named a Leader in The Forrester WaveTM: Enterprise Service Management, Q4 2023 .

Key Points: 
  • Atlassian Corporation (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, has been named a Leader in The Forrester WaveTM: Enterprise Service Management, Q4 2023 .
  • Atlassian continues to add capabilities to Jira Service Management that will enable customers to:
    Realize value fast: With a shorter time to deployment, transparent pricing, and a powerful yet easy-to-use platform, Jira Service Management offers faster time to value and a clearer return on service management investment, enabling teams to quickly transform their service delivery practice.
  • Empower Service For All: Jira Service Management empowers IT to help every team take ownership of their service experience and scale practices fast - without costly add-ons or hairy deployments.
  • To learn more about what we believe sets Jira Service Management apart from other ESM solutions, download a complimentary copy of The Forrester WaveTM: Enterprise Service Management, Q4 2023 .

CyberArk Announces Strong Third Quarter 2023 Results

Retrieved on: 
Thursday, November 2, 2023
Software, Technology, Data Management, Security, CYBR, Identity, ARR, Artificial Intelligence Center, Forrester, GAAP, DevOps, Artificial intelligence, Magic, Identity management, Growth, ID, Cryptocurrency, Rare-earth element, Video game, Tutoring, Life insurance, CyberArk, Maintenance

CyberArk (NASDAQ: CYBR ), the identity security company, today announced strong financial results for the third quarter ended September 30, 2023.

Key Points: 
  • CyberArk (NASDAQ: CYBR ), the identity security company, today announced strong financial results for the third quarter ended September 30, 2023.
  • Maintenance and professional services revenue was $64.3 million in the third quarter of 2023, compared to $64.6 million in the third quarter of 2022.
  • Perpetual license revenue was $4.1 million in the third quarter of 2023, compared to $13.8 million in the third quarter of 2022.
  • Based on information available as of November 2, 2023, CyberArk is issuing guidance for the fourth quarter and full year 2023 as indicated below.

BMC Recognized as a Leader in Enterprise Service Management and AIOps

Retrieved on: 
Monday, November 6, 2023
Research, Intelligence, BMC, ESM, Forrester, Portfolio management, Organization, GPT, Human resources, Helix, Government Digital Service, Forrester Research, Customer service, ML, Investment, Service, ITSM, Bottled water, Music, Cassette tape, Artificial Intelligence for IT Operations

HOUSTON, Nov. 6, 2023 /PRNewswire/ -- BMC, a global leader in software solutions for the Autonomous Digital Enterprise, today announced that its BMC Helix Enterprise Service Management solution has been designated a leader in The Forrester Wave™: Enterprise Service Management, Q4 2023 report. The BMC Helix Enterprise Service Management solution received the highest possible score in 16 criteria, including vision, roadmap, and partner ecosystem, BMC believes this recognition complements the company's innovation across the BMC Helix Operations Management solution and recognized strength in AIOps.

Key Points: 
  • HOUSTON, Nov. 6, 2023 /PRNewswire/ -- BMC , a global leader in software solutions for the Autonomous Digital Enterprise, today announced that its BMC Helix Enterprise Service Management solution has been designated a leader in The Forrester Wave™: Enterprise Service Management, Q4 2023 report.
  • The BMC Helix Enterprise Service Management solution received the highest possible score in 16 criteria, including vision, roadmap, and partner ecosystem, BMC believes this recognition complements the company's innovation across the BMC Helix Operations Management solution and recognized strength in AIOps.
  • "We are pleased to see that the significant advancements we've made in elevating ITSM and extending BMC Helix Enterprise Service Management capabilities beyond IT to purpose-built, out-of-the-box solutions for Human Resources, Customer Service and Workplace Service Management, plus Portfolio Management are being recognized," said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC.
  • Download The Forrester Wave™: Enterprise Service Management, Q4 2023 report
    Read this ebook to learn more about how the BMC Helix Enterprise Service Management solution simplifies complexity, integrates intelligence, and fuels productivity across the modern enterprise

8x8, Inc. Reports Second Quarter Fiscal 2024 Financial Results

Retrieved on: 
Wednesday, November 1, 2023
Software, Networks, Internet, Audio, Video, Data Management, Technology, VoIP, Mobile, Wireless, Omni, Risk, Adjustment, PSTN, ARR, SMS, UCAA, Forrester, Computer security incident management, Environmental resource management, Intelligent customer, Human, EBITDA, Microsoft, Wilson, Organization, EGHT, GAAP, Certification, Unified communications, Bank statement, Growth, Bertini, City centre, Ecosystem, Webcast, Community Living Assistance Services and Supports Act, GRC, Privacy, Public switched telephone network, Microsoft Teams, Investment, CCAA, ISO, Network equipment provider, Video game, Bank, Sales, Airline, Online shopping, Mobile phone, Nursing, Medical device

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.
  • Second Quarter Fiscal 2024 Financial Results:
    Total revenue of $185.0 million, compared to $187.4 million in the second quarter of fiscal 2023.
  • GAAP net loss was $7.5 million compared to GAAP net loss of $11.6 million in the second quarter of fiscal 2023.
  • Second Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
    Total ARR was $707 million, an increase of 2% from the end of the same period last year.

Former Fortinet CTO Udi Yavo Joins Seraphic Security Advisory Board

Retrieved on: 
Tuesday, October 31, 2023
Software, Technology, Security, System Architect, Intelligence, Udi, Forrester, Virginia Modeling, Analysis and Simulation Center, Advisory board, DLP, Organization, Firefox, Zero trust security model, Fortinet, Medical device, Online shopping, Seraph (gamer)

Seraphic Security , a leader in enterprise browser security, announced today that prominent cybersecurity expert and former Fortinet CTO Udi Yavo is joining its Advisory Board.

Key Points: 
  • Seraphic Security , a leader in enterprise browser security, announced today that prominent cybersecurity expert and former Fortinet CTO Udi Yavo is joining its Advisory Board.
  • With Seraphic, employees and contractors can use whatever tools they want, while security has the controls to prevent exploits, phishing, and data loss.
  • “Udi has exceptional expertise in threat intelligence and security operations, and we're delighted to welcome him to our advisory board,” said Ilan Yeshua, CEO, Seraphic Security.
  • “The browser is the most critical productivity application but it’s also the biggest security blind spot in most organizations,” said Udi Yavo.