In Touch

VitalHub Announces First Canadian Licensing Agreement of the Award-Winning Intouch with Health Queue Management & Patient Journey Optimization Platform with Newfoundland & Labrador Health Services

Retrieved on: 
Monday, February 12, 2024

TORONTO, Feb. 12, 2024 (GLOBE NEWSWIRE) -- VitalHub Corp. (the "Company" or "VitalHub") (TSX:VHI) (OTCQX:VHIBF) is pleased to announce the first Canadian customer for the Intouch with Health Queue Management & Patient Journey Optimization Platform with Newfoundland & Labrador Health Services (Western Zone).

Key Points: 
  • TORONTO, Feb. 12, 2024 (GLOBE NEWSWIRE) -- VitalHub Corp. (the "Company" or "VitalHub") (TSX:VHI) (OTCQX:VHIBF) is pleased to announce the first Canadian customer for the Intouch with Health Queue Management & Patient Journey Optimization Platform with Newfoundland & Labrador Health Services (Western Zone).
  • Newfoundland & Labrador Health Services have signed a multi-year service and support agreement to implement the Intouch platform at their new Corner Brook Acute Care Hospital.
  • In response to this RFP, VitalHub presented its innovative Intouch with Health Patient Journey Optimization Platform, drawing on the insight and experience gathered from successful deployments globally.
  • “We are excited to partner with Newfoundland and Labrador Health Services as they near the opening of the new hospital in Corner Brook.

Intouch Insight's 2023 Study Finds Mobile Order Pickup Process Critical to Overall Customer Satisfaction Among Fast Casual Restaurants

Retrieved on: 
Monday, May 1, 2023

OTTAWA, ONTARIO, May 1, 2023 /PRNewswire-PRWeb/ -- Intouch Insight Ltd. (TSXV:INX) (OTCQX: INXSF) today released findings of its 2023 study, Emerging Experiences: Where Tech Meets Taste. With 87% of consumers surveyed reporting having recently ordered food for pickup, the report identifies some of the most-prevalent trends shaping the restaurant guest experience and how fast casual chains are adapting operations to capitalize on the continued growth in digital ordering.

Key Points: 
  • Key takeaway: brands who received a fully satisfied rating on the pickup portion of the digital ordering for pickup experience, yielded a higher overall satisfaction rating by 34%.
  • All of the 800 orders were placed online, directly with the brand through its website or mobile application for pickup in-store.
  • Pickup area: Satisfaction with the pickup process was 8% higher when there was a designated pickup area.
  • The full Intouch Insight 2023 Study, Emerging Experiences: Where Tech Meets Taste offers more data on how the specific elements of the ordering and pickup processes impact overall customer satisfaction.

VitalHub Announces Partnership with HammondCare for a Low-Carbon Dementia Care Initiative

Retrieved on: 
Thursday, April 27, 2023

MyPathway, is an app-based patient portal solution, which connects patients to care services in areas including muscular-skeletal, chronic pain, motor neurone disease, and eating disorders.

Key Points: 
  • MyPathway, is an app-based patient portal solution, which connects patients to care services in areas including muscular-skeletal, chronic pain, motor neurone disease, and eating disorders.
  • It can be accessed through a web browser on a computer, phone, tablet, or via the custom-built MyPathway App.
  • “This makes it an ideal solution for Integrated Care Boards and Primary Care Networks that want to prioritise both patient care and environmental sustainability targets.
  • The Virtual Dementia Behaviour Support Clinic will help relieve some of this pressure, and we are proud to be part of this project.”

Intouch Insight Helps Brands Sharpen the Saw with Free Customer Experience Toolkit

Retrieved on: 
Tuesday, April 11, 2023

OTTAWA, Ontario, April 11, 2023 /PRNewswire-PRWeb/ -- Last year, Harvard Business Review reported that almost half of all major brands admitted they couldn't deliver a critical success component – the ability to provide a consistent customer experience across all touchpoints.

Key Points: 
  • Intouch Insight Ltd , ("Intouch" or "the Company") (TSXV: INX) (OTCQX: INXSF), a leading provider of customer experience management insight and tools, is offering brands a free Customer Experience Management (CX) toolkit to help them execute this successfully.
  • The extensive guide is filled with practical, strategic advice and real-world experience, offering everything from best practices to a collection of customer experience tools and measurement options, topped off with advice on successful implementation.
  • The goal is to help struggling brands create and manage a powerful, data-driven customer experience management program that will drive both performance and revenue growth.
  • "There's little doubt that there's a direct line between delivering a strong customer experience and overall business success," said Sarah Beckett, Director of Marketing at Intouch Insight.

24-7 Intouch Announces Rebranding, Changes Name to IntouchCX

Retrieved on: 
Tuesday, January 17, 2023

The Company has also unveiled a new brand that reflects the company's roots and equity while encompassing its new ambitions with a more modern and human-centric appeal.

Key Points: 
  • The Company has also unveiled a new brand that reflects the company's roots and equity while encompassing its new ambitions with a more modern and human-centric appeal.
  • "We recognized there was a huge opportunity for us to rebrand ourselves to further showcase our commitment to innovating in an industry that really needs it," said Greg Fettes, Founder and CEO of IntouchCX.
  • "Our transformed brand evokes what our strategy and North Star are," said Wilma Chan, EVP of Marketing at IntouchCX.
  • The Company continues to invest in global scale, employee engagement, and leadership with a differentiated approach that balances performance, people and technologies.

24-7 Intouch Announces Rebranding, Changes Name to IntouchCX

Retrieved on: 
Tuesday, January 17, 2023

The Company has also unveiled a new brand that reflects the company's roots and equity while encompassing its new ambitions with a more modern and human-centric appeal.

Key Points: 
  • The Company has also unveiled a new brand that reflects the company's roots and equity while encompassing its new ambitions with a more modern and human-centric appeal.
  • "We recognized there was a huge opportunity for us to rebrand ourselves to further showcase our commitment to innovating in an industry that really needs it," said Greg Fettes, Founder and CEO of IntouchCX.
  • "Our transformed brand evokes what our strategy and North Star are," said Wilma Chan, EVP of Marketing at IntouchCX.
  • The Company continues to invest in global scale, employee engagement, and leadership with a differentiated approach that balances performance, people and technologies.

VitalHub Announces Licensing Agreement With East Sussex Healthcare NHS Trust

Retrieved on: 
Monday, January 16, 2023

TORONTO, Jan. 16, 2023 (GLOBE NEWSWIRE) -- VitalHub Corp. (the "Company" or "VitalHub") is pleased to announce a licensing agreement of VitalHub subsidiary Intouch with Health’s (“Intouch”) Patient Journey Platform by East Sussex Healthcare NHS Trust (“East Sussex” or the “Trust”).

Key Points: 
  • TORONTO, Jan. 16, 2023 (GLOBE NEWSWIRE) -- VitalHub Corp. (the "Company" or "VitalHub") is pleased to announce a licensing agreement of VitalHub subsidiary Intouch with Health’s (“Intouch”) Patient Journey Platform by East Sussex Healthcare NHS Trust (“East Sussex” or the “Trust”).
  • East Sussex Healthcare NHS Trust provide acute hospital and community health services for people living in East Sussex and surrounding areas, totalling 525,000 people.
  • Moreover, the Trust’s community teams also provide care in the patient's own home and from a number of clinics and GP surgeries in East Sussex.
  • Prior to this contract, East Sussex was an existing VitalHub subsidiary (Jayex) customer, using the “Enlighten” check in solutions since 2016.

VitalHub Announces Five Year Licensing Contract With Wirral University Teaching Hospital

Retrieved on: 
Wednesday, January 4, 2023

TORONTO, Jan. 04, 2023 (GLOBE NEWSWIRE) -- VitalHub Corp. (the “Company” or “VitalHub”) is pleased to announce a five-year licensing agreement of VitalHub subsidiary Intouch with Health’s (Intouch) Patient Journey Platform by Wirral University Teaching Hospital NHS Foundation Trust (“Wirral” or the “Trust”).

Key Points: 
  • TORONTO, Jan. 04, 2023 (GLOBE NEWSWIRE) -- VitalHub Corp. (the “Company” or “VitalHub”) is pleased to announce a five-year licensing agreement of VitalHub subsidiary Intouch with Health’s (Intouch) Patient Journey Platform by Wirral University Teaching Hospital NHS Foundation Trust (“Wirral” or the “Trust”).
  • Prior to this contract, Wirral was an existing VitalHub subsidiary (Jayex) customer, and has opted to extend and expand their engagement with the Company.
  • "We are thrilled to be deepening our relationship Wirral University Teaching Hospital Foundation Trust,” said Dan Matlow, CEO of VitalHub Corp. “The Intouch suite of services offers health systems powerful tools to manage the patient journey, and will provide meaningful operational improvements to the Trust.
  • We value the ongoing market traction, contract renewals and expansions we are seeing across the UK marketplace and beyond.

VitalHub Corp. Announces Acquisition of Certain Assets to Maintain the Business of ADI Health

Retrieved on: 
Friday, November 4, 2022

TORONTO, Nov. 04, 2022 (GLOBE NEWSWIRE) -- VitalHub Corp. (the Company or VitalHub) (TSXV: VHI) (OTCQX:VHIBF) is pleased to announce today that it has acquired certain assets to maintain the business of Advanced Digital Innovation (UK) Limited trading as ADI Health with the product widely known as MyPathway (the Acquisition).

Key Points: 
  • TORONTO, Nov. 04, 2022 (GLOBE NEWSWIRE) -- VitalHub Corp. (the Company or VitalHub) (TSXV: VHI) (OTCQX:VHIBF) is pleased to announce today that it has acquired certain assets to maintain the business of Advanced Digital Innovation (UK) Limited trading as ADI Health with the product widely known as MyPathway (the Acquisition).
  • VitalHub views this acquisition as highly synergistic with the Intouch and Synopsis patient flow solutions and Hicoms Diamond and Twinkle diabetes-oriented solutions.
  • VitalHub provides technology to Health and Human Services providers including Hospitals, Regional Health Authorities, Mental Health, Long Term Care, Home Health, Community and Social Services.
  • VitalHub solutions span the categories of Electronic Health Record (EHR), Case Management, Care Coordination & Optimization, and Patient Flow & Operational Visibility solutions.

Intouch Insight's Annual Drive-Thru Study Reveals Increased Speed and Decreased Friendliness in QSR Drive-Thrus

Retrieved on: 
Monday, October 3, 2022

OTTAWA, Ontario, Oct. 3, 2022 /PRNewswire-PRWeb/ -- Intouch Insight Ltd. (TSXV: INX) (OTCQX: INXSF) today released the findings of its 22nd Annual Drive-Thru Study in partnership with QSR® Magazine which examines how ten of the quick-service industry' biggest players are measuring up to modern consumer expectations for drive-thru performance. The report, produced formerly by SeeLevel HX – now an Intouch Insight brand, features data from over 1,500 drive-thru mystery shops across the country.

Key Points: 
  • The report, produced formerly by SeeLevel HX now an Intouch Insight brand, features data from over 1,500 drive-thru mystery shops across the country.
  • But despite having a considerable impact on operations and customer service, friendliness in quick serve restaurant drive-thrus has been steadily declining over time.
  • Key factors helping to speed things along include pre-sell menu boards (~5 seconds), order accuracy (~49 seconds), and of course, friendliness.
  • The study shows that this tactic is being used less than half of the time, and with great inconsistency across brands.