Customer data platform

Morgan Automotive Group Selects automotiveMastermind as its Data & Technology Partner

Retrieved on: 
Saturday, February 3, 2024
Partnership, Intelligence, Booth, Customer data platform, CDP

LAS VEGAS, Feb. 3, 2024 /PRNewswire/ -- automotiveMastermind , part of S&P Global Mobility and the automotive industry's trusted data and technology provider, and Morgan Automotive Group (Morgan), one of the largest automotive dealer groups in the nation, have formed a strategic partnership where Mastermind's technology and data enrichment and Polk Automotive Solutions' data services from S&P Global Mobility will be integrated into the operations at Morgan's 73 dealerships throughout Florida.

Key Points: 
  • LAS VEGAS, Feb. 3, 2024 /PRNewswire/ -- automotiveMastermind , part of S&P Global Mobility and the automotive industry's trusted data and technology provider, and Morgan Automotive Group (Morgan), one of the largest automotive dealer groups in the nation, have formed a strategic partnership where Mastermind's technology and data enrichment and Polk Automotive Solutions' data services from S&P Global Mobility will be integrated into the operations at Morgan's 73 dealerships throughout Florida.
  • Through this new partnership, Mastermind and Polk Automotive Solutions will serve as a data quality, enrichment and business intelligence resource for Morgan.
  • "We could not be more excited for this strategic partnership with Morgan Automotive Group and we are grateful for the trust they are instilling in us as their data and technology partner," said automotiveMastermind's CEO Matt Leone.
  • "The collaboration with automotiveMastermind and Morgan Automotive Group highlights the strength of the S&P Global Mobility portfolio by leveraging the mutual strength of Polk Automotive Solutions' data services and Mastermind's predictive analytics," said Joe Kyriakoza, vice president and general manager, Polk Automotive Solutions, S&P Global Mobility.

Orbee Integrates with CallRevu to Offer Comprehensive Call Data within a Powerful Analytics, Customer Data, and Activation Platform

Retrieved on: 
Thursday, February 1, 2024
Marketing, Customer data platform, URL, Middleware, Entrepreneurship, Communication, CDP, NADA, Human, BDC, Retail

IRVINE, Calif., Feb. 1, 2024 /PRNewswire-PRWeb/ -- Orbee Inc., a leader in customer experience middleware for the automotive industry, has announced an integration with CallRevu, a pioneer in innovative communication solutions tailored for the automotive retail industry. This integration is set to significantly enhance the customer journey analytics and profiling capabilities for dealerships.

Key Points: 
  • This integration is set to significantly enhance the customer journey analytics and profiling capabilities for dealerships.
  • This includes metrics such as call duration, talk time, associated traffic source, and phone number, and additional data that can be associated with a customer profile.
  • By feeding this data into Orbee's platform, the integration promises to provide a more nuanced and comprehensive view of the customer journey, enriching the shopper profiles within the dealership's Customer Data Platform (CDP).
  • "The integration of Orbee and CallRevu is a game-changer for us," states Kate Howell, Marketing Director of Mullinax Automotive.

Orbee Integrates with Ravin AI to Transform Dealership Trade-In Experience

Retrieved on: 
Thursday, February 1, 2024
Customer data platform, Ravin, Entrepreneurship, NADA, API, CDP, History, Acquisition, Car dealership

IRVINE, Calif., Feb. 1, 2024 /PRNewswire-PRWeb/ -- Orbee Inc., a leader in customer experience middleware for the automotive industry, announces its integration with Ravin AI, an innovator in AI-driven vehicle inspection tools. This integration utilizes Orbee's middleware technology with Ravin AI's advanced inspection capabilities, to offer a more personalized and secure vehicle valuation and trade-in experience.

Key Points: 
  • IRVINE, Calif., Feb. 1, 2024 /PRNewswire-PRWeb/ -- Orbee Inc., a leader in customer experience middleware for the automotive industry, announces its integration with Ravin AI, an innovator in AI-driven vehicle inspection tools .
  • This integration utilizes Orbee's middleware technology with Ravin AI's advanced inspection capabilities, to offer a more personalized and secure vehicle valuation and trade-in experience.
  • It is through the Orbee and Ravin integration that we've been able to launch our own unique vehicle acquisition workflow," says Stephen Pankow, Used Car Director of Basil Family Dealerships.
  • Building a trade-in experience with Orbee and Ravin AI introduces an opportunity for dealerships to control the vehicle acquisition experience and integrate it with the rest of the customer journey.

Echo AI Unveils Groundbreaking Expansion in Conversation Intelligence

Retrieved on: 
Wednesday, January 31, 2024
Cloud, Intelligence, SAN, Brazing, Marketing, Customer data platform, HubSpot, Wine, Synthetic media, Customer experience, Kvamme, Organization, Social media, Salesforce Marketing Cloud, Generative, Human, Acquisition, Learning, Echo, Automation, Sales

SAN FRANCISCO, Jan. 31, 2024 /PRNewswire/ -- Today, Echo AI (formerly Pathlight) announced a transformative expansion of its platform and a strategic rebrand, marking a new era in conversation intelligence. This release represents the company's expansion beyond contact centers and into the entire organization—enabling leaders to act on real-time intelligence from every customer conversation.

Key Points: 
  • SAN FRANCISCO, Jan. 31, 2024 /PRNewswire/ -- Today, Echo AI (formerly Pathlight) announced a transformative expansion of its platform and a strategic rebrand, marking a new era in conversation intelligence.
  • Earlier this year, Echo AI unveiled its groundbreaking Conversational Intelligence (CI) solution, the first of its kind to be built from the ground up on Generative AI.
  • Echo AI's latest feature, Conversation Actions, redefines the potential of conversation intelligence.
  • With these new features, Echo AI is elevating conversation intelligence to empower the entire organization to learn from and act on customer insights.

L2TMedia Powered by AutoQuity Launches AudiencePro, a Customer Data Platform

Retrieved on: 
Wednesday, January 31, 2024
Customer data platform, Engage, ROI, Customer data

EVANSTON, Ill., Jan. 31, 2024 /PRNewswire-PRWeb/ -- By employing a combined strategy, AudiencePro + Engage enables:

Key Points: 
  • L2TMedia, a leader in the digital marketing automotive industry, releases AudiencePro, a comprehensive Customer Data Platform designed for precise audience targeting across media channels.
  • AudiencePro is an expansion of thier AutoQuity data and performance platform.
  • EVANSTON, Ill., Jan. 31, 2024 /PRNewswire-PRWeb/ -- By employing a combined strategy, AudiencePro + Engage enables:
    Jeff Kaufman, Vice President of Product and Strategy at L2TMedia, stated, "In the ever-evolving landscape of digital marketing in the automotive industry, L2TMedia remains agile.
  • AudiencePro + Engage equips dealerships to establish more targeted connections with their audience, leveraging data to drive meaningful engagement and ultimately maximizing ROI".

Able CDP Announces Innovative Integration with Calendly to Transform Customer Journey Tracking and Sales Optimization

Retrieved on: 
Tuesday, January 30, 2024
Spend, CDP, Marketing, Machine learning, CRM, IDS, Customer data platform, Lead, Able, Advertising, Online shopping

LONDON, Jan. 30, 2024 /PRNewswire/ -- Able Customer Data Platform (CDP), an innovator in advanced customer journey analytics, announces the launch of its integration with Calendly, the company helping individuals and teams schedule more productive external meetings.

Key Points: 
  • LONDON, Jan. 30, 2024 /PRNewswire/ -- Able Customer Data Platform (CDP), an innovator in advanced customer journey analytics, announces the launch of its integration with Calendly, the company helping individuals and teams schedule more productive external meetings.
  • This integration is set to revolutionize how businesses track customer engagement and optimize sales strategies.
  • Able CDP's latest integration with Calendly, conversion tracking, allows businesses to track the sources of customers who complete Calendly booking pages and associate them with future purchases.
  • With Able CDP's integration, Calendly users can gain a robust insight into their marketing and sales performance.

Able CDP Announces Innovative Integration with Calendly to Transform Customer Journey Tracking and Sales Optimization

Retrieved on: 
Tuesday, January 30, 2024
Spend, CDP, Marketing, Machine learning, CRM, IDS, Customer data platform, Lead, Able, Advertising, Online shopping

LONDON, Jan. 30, 2024 /PRNewswire/ -- Able Customer Data Platform (CDP), an innovator in advanced customer journey analytics, announces the launch of its integration with Calendly, the company helping individuals and teams schedule more productive external meetings.

Key Points: 
  • LONDON, Jan. 30, 2024 /PRNewswire/ -- Able Customer Data Platform (CDP), an innovator in advanced customer journey analytics, announces the launch of its integration with Calendly, the company helping individuals and teams schedule more productive external meetings.
  • This integration is set to revolutionize how businesses track customer engagement and optimize sales strategies.
  • Able CDP's latest integration with Calendly, conversion tracking, allows businesses to track the sources of customers who complete Calendly booking pages and associate them with future purchases.
  • With Able CDP's integration, Calendly users can gain a robust insight into their marketing and sales performance.

ActionIQ Announces CX.AI, the First Solution to Integrate GenAI Data and GenAI Content To Enable True 1:1 Personalized Customer Experiences

Retrieved on: 
Thursday, January 25, 2024
Synthetic media, CDP, Subscription business model, The Washington Post, SQL, Data analysis, Typeface, Partnership, AI, Ecosystem, CX, Language, Generative, Customer data platform, Human, Marketing, Copywriting, Retail

NEW YORK, Jan. 25, 2024 /PRNewswire/ -- ActionIQ, the leading Enterprise Customer Data Platform, announced today the launch of CX.AI, a suite of AI-enabled solutions purpose-built for customer experience (CX), marketing, and data teams. The first CX.AI release introduces two modules, CX.AI Data and CX.AI Content. Together, these capabilities fulfill the vision of delivering personalized creative content to individual audience members for the very first time.

Key Points: 
  • Together, these capabilities fulfill the vision of delivering personalized creative content to individual audience members for the very first time.
  • An audience co-pilot for marketers, bringing a natural language interface to GenAI for marketers to build audiences, analyze performance, and uncover insights.
  • Marketers will have the power to design the audiences and experiences they want, in their own language — without requiring SQL or data expertise.
  • Marketers and customer experience professionals can enable the perfect customer experience, a billion times a day.

Ignitho announces partnership with H2O to provide industry first AI capabilities

Retrieved on: 
Wednesday, January 24, 2024
Cloud, CDP, Culture, Partnership, API, AI, Growth, IDA, Generative, Customer data platform, Happy path, Organization, Media, LLM, Product engineering, Customer service

NEW YORK, Jan. 24, 2024 /PRNewswire/ -- Ignitho Technologies, a leading AI-led digital engineering company, today announced a strategic partnership with H2O.ai, the leading open source Generative AI and Machine Learning platform provider. This collaboration aims to accelerate the implementation of AI services and accelerators for enterprise clients, enabling them to unlock the full potential of GenAI and drive business growth.

Key Points: 
  • The partnership between Ignitho and H2O.ai will focus on delivering industry-first AI capabilities that solve the last mile of AI adoption and LLM challenges faced by enterprise organizations.
  • Ignitho's partnership with H2O.ai elevates its services in Data & AI, Product Engineering, and Cloud & Cybersecurity.
  • The AI cloud services from H2O.ai are the right fit for Ignitho's AI accelerators such as Intelligent Data Accelerator (IDA) and industry specific Customer Data Platform Accelerator (CDP).
  • The CDP accelerator comes with prebuilt AI models and supports quick data integration and API availability for last mile integration of AI insights.

Customer Data Platform Industry Attracts New Participants: CDP Institute Report

Retrieved on: 
Thursday, January 18, 2024
CDP, Employment, Total, Customer data platform, Pharmaceutical industry

Industry growth remained sluggish during the six--month report period.  Employment and cumulative funding both rose 2%, well below historical averages.  Total industry size was reported as 186 firms, 16,381 employees, and $6,917 million funding.  The CDP Institute estimates industry revenue will reach $2.5 billion in 2024.

Key Points: 
  • MILFORD, Conn., Jan. 18, 2024 /PRNewswire/ -- The Customer Data Platform (CDP) industry continued to attract new participants in the second half of 2023 despite challenging business conditions, according to the CDP Institute's latest Industry Update report.
  • In previous reports, many added vendors were older, larger firms that adding CDP features to existing campaign and delivery products.
  • "The CDP market still contains pockets of opportunity for new vendors to fill," commented CDP Institute Founder and CEO David Raab.
  • The CDP Institute estimates industry revenue will reach $2.5 billion in 2024.