Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
Lastly, Amazon Connect Customer Profiles—an Amazon Connect feature that enables agents to deliver faster, more personalized customer service—now creates unified customer profiles from disparate software-as-a-service applications and databases.
- Lastly, Amazon Connect Customer Profiles—an Amazon Connect feature that enables agents to deliver faster, more personalized customer service—now creates unified customer profiles from disparate software-as-a-service applications and databases.
- The new generative AI capabilities of Amazon Connect include:
Amazon Q in Connect: generative AI to assist agents with recommended responses and actions for faster customer support. - Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences.
- These new omnichannel communications—as well as the generative AI enhancements to Amazon Lex, Amazon Q in Connect, and Amazon Connect Customer profiles—are generally available.