Genesys

Novelvox Products Now Available on Cisco SolutionsPlus Program as TAO (Total Agent Optimization) Under Bucher + Suter Product Listing

Retrieved on: 
Tuesday, April 28, 2020
Telecommunications, Companies, Cisco Systems, Deep packet inspection, Videotelephony, Genesys, Information and communications technology

Amit Gandhi , CEO NovelVox says, "I am proud and very excited to see NovelVox products on the Cisco SolutionsPlus Program .

Key Points: 
  • Amit Gandhi , CEO NovelVox says, "I am proud and very excited to see NovelVox products on the Cisco SolutionsPlus Program .
  • With TAO under Bucher & Suter listing, now customers and partners in the Cisco ecosystem can make use of the solutions to the fullest.
  • NovelVox is a global software company that has been developing flexible Contact Center Agent Desktops , Wallboards, and other applications for Cisco, Avaya, Genesys, Five9, etc.
  • NovelVox Cisco Finesse Gadget designer is the world's only drag & drop designer that offers optimized products best suiting to your business needs.

Genesys Expands Executive Team with Proven SaaS Executives

Retrieved on: 
Tuesday, April 28, 2020
Computer telephony integration, Daly City, California, Genesys, Tony Bates, Information technology, Computing, Companies

"We are truly excited to welcome three new world-class executives with such deep expertise in global technology, SaaS and customer experience to the Genesys team.

Key Points: 
  • "We are truly excited to welcome three new world-class executives with such deep expertise in global technology, SaaS and customer experience to the Genesys team.
  • Eva, John and Raj join the company at a pivotal moment as we further accelerate our positive cloud growth trajectory," said Tony Bates, chief executive officer (CEO) of Genesys.
  • Both leaders report to Barry O'Sullivan, executive vice president and general manager for Genesys Multicloud Solutions, comprised of Genesys Engage and PureConnect .
  • Genesys, Genesys Cloud, Experience as a Service, and the Genesys logo are trademarks and/or registered trademarks of Genesys.

H2O Innovation: Genesys Launches New Water Treatment Product Range for the Mining Sector

Retrieved on: 
Thursday, April 23, 2020
Speciality chemicals, Genesys

QUEBEC CITY, April 23, 2020 (GLOBE NEWSWIRE) -- (TSXV: HEO) H2O Innovation Inc. (H2O Innovation or the Corporation) is pleased to announce a new product range from its independent subsidiary, Genesys, dedicated to the mining industry.

Key Points: 
  • QUEBEC CITY, April 23, 2020 (GLOBE NEWSWIRE) -- (TSXV: HEO) H2O Innovation Inc. (H2O Innovation or the Corporation) is pleased to announce a new product range from its independent subsidiary, Genesys, dedicated to the mining industry.
  • The manufacturer of specialty chemicals for water treatment systems, Genesys, launched the Genmine range following three and a half years of exhaustive research and product development.
  • The range includes antiscalants and cleaners designed to tackle issues specific to the treatment of minewater.
  • The use of membranes to treat water in the mining industry has exploded in the last five years.

Industry's First Cisco, Avaya & Genesys CTI Connector For EPIC By NovelVox

Retrieved on: 
Thursday, April 16, 2020
Computer telephony integration, Genesys, Empower, Connector, Patient satisfaction, Information technology, Human activities, UniversalCTI

This is where NovelVox EPIC connector can do wonders for your healthcare business.

Key Points: 
  • This is where NovelVox EPIC connector can do wonders for your healthcare business.
  • EPIC CTI connector is one for the healthcare industry to empower agents to deal with issues of booking or confirming appointments, scrambling between applications for information gathering and more.
  • NovelVox connector pops out the page with caller information and agent accepts call within Hyperspace to avoid any page switching.
  • It empowers Cisco, Avaya, Genesys contact center agents to improve resolution and lower average handle time with more patient satisfaction.

The New Normal: Redefining Business Continuity in Customer Experience

Retrieved on: 
Thursday, April 16, 2020
Genesys, Information technology

This 45-minute panel discussion will feature insight from global leaders in the financial, energy and airline industries, as well as a customer experience industry analyst.

Key Points: 
  • This 45-minute panel discussion will feature insight from global leaders in the financial, energy and airline industries, as well as a customer experience industry analyst.
  • Customer experience has entered uncharted territory.
  • It's important to understand the implications of this "new normal" and what it means for the customer experience industry in both the short and long term.
  • Genesys, Genesys Cloud, Experience as a Service, and the Genesys logo are trademarks and/or registered trademarks of Genesys.

Waterfield Technologies Announces the Acquisition of Forty 7 Ronin

Retrieved on: 
Tuesday, April 7, 2020
Computer telephony integration, Daly City, California, Genesys, Information technology, Companies

Forty 7 Ronin brings decades of collective voice and multi-channel consulting services focused on contact center transformation.

Key Points: 
  • Forty 7 Ronin brings decades of collective voice and multi-channel consulting services focused on contact center transformation.
  • Continuing to lead with a best of breed, platform-agnostic approach, Waterfield and Forty 7 Ronin will offer a comprehensive suite of contact center solutions and services.
  • JumpStart services for Genesys Cloud through, available through the Genesys AppMarket
    Waterfield Technologies and Forty 7 Ronin together will bring a new level of integration services for contact center technologies across the industry.
  • Waterfield Technologies is a leading enterprise software and professional services firm providing customer experience solutions for organizations around the globe.

Cogito Appoints Industry Leader as President & Chief Customer Officer

Retrieved on: 
Thursday, April 2, 2020
Technology, Other Technology, Business, Marketing, Customer experience, Economy, Services marketing, Business process, Customer success, Genesys, Chief customer officer

Cogito , a leader in real-time emotional intelligence solutions, today announced the appointment of David Sudbey to President and Chief Customer Officer.

Key Points: 
  • Cogito , a leader in real-time emotional intelligence solutions, today announced the appointment of David Sudbey to President and Chief Customer Officer.
  • In this role, Sudbey will be responsible for leading strategy and execution across the complete customer lifecycle including sales, services, customer success and strategic partnerships.
  • Prior to that, Sudbey spent 22 years at customer service technology company, Genesys, ascending through a number of leadership roles, most recently as Chief Customer Officer.
  • Cogitos AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic

Retrieved on: 
Thursday, April 2, 2020
Computer telephony integration, Daly City, California, Genesys, Tony Bates, Marketing, Trademark, Computing, Business

A large state government entity was able to convert 3,000 agents to remote work in a single day.

Key Points: 
  • A large state government entity was able to convert 3,000 agents to remote work in a single day.
  • In addition, Genesys is assisting organizations in controlling costs by waiving overage premiums resulting from unexpected spikes in customer inquiries.
  • "At Genesys, we have a responsibility to help however we can during this difficult time," said Tony Bates, chief executive officer of Genesys.
  • Genesys, the Genesys logo, Genesys Cloud and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys.

Cold Genesys Announces Name Change to CG Oncology

Retrieved on: 
Wednesday, March 25, 2020
Oncology, Health, Hospitals, Other Health, General Health, Pharmaceutical, Oncology, Genesys

Cold Genesys, Inc. announced today the company is changing its name to CG Oncology, Inc. effective immediately.

Key Points: 
  • Cold Genesys, Inc. announced today the company is changing its name to CG Oncology, Inc. effective immediately.
  • The re-naming of our company to CG Oncology reflects an important step in our journey to build a leading oncology therapeutic company, said CG Oncology CEO Arthur Kuan.
  • We believe changing the name from Cold Genesys to CG Oncology will be far more universally accessible and emphasizes our goal to fight cancer globally.
  • CG Oncology, previously known as Cold Genesys, is a clinical-stage immuno-oncology company focused on the development of oncolytic immunotherapies to combat cancer.

Enable Work from Home Mode for your Cisco Contact Center Agent with NovelVox Mobile App, 24-hour implementation

Retrieved on: 
Monday, March 23, 2020
Mobile app, Genesys

So, the NovelVox has launched its Finesse Unified Mobile Agent (FUMA) app that not only ensures home office functionality but empowers agents to handle calls with the same efficiency as from on-floor solutions.

Key Points: 
  • So, the NovelVox has launched its Finesse Unified Mobile Agent (FUMA) app that not only ensures home office functionality but empowers agents to handle calls with the same efficiency as from on-floor solutions.
  • Mobile App by Novelvox is capable of supporting any team size 24x7 to deliver the best experience possible in these crises.
  • The company also offers agent desktop and supervisor desktop for full-throttle support to contact centers across the globe.
  • NovelVox is a global software company that has been developing flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys, and Five9 for over 11 years.