Operata Adds ‘People Experience’ Insights to its CX Observability Platform
Operata , provider of the world’s first and only CX Observability platform built exclusively for cloud contact centers, today announced availability of the Grandioso release of its Operata Platform.
- Operata , provider of the world’s first and only CX Observability platform built exclusively for cloud contact centers, today announced availability of the Grandioso release of its Operata Platform.
- The Grandioso release includes unprecedented capabilities for agent and customer experience (CX) insights correlated across technical, operations, and experience data domains.
- “For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata.
- Operata Platform is the only CX Observability solution that supports Amazon Connect , Genesys Cloud CX , and NICE CXone .