American Customer Satisfaction Index

U.S. Customer Satisfaction at Record High

Retrieved on: 
Tuesday, January 23, 2024

The rate of inflation dwindled close to its long-term average and customer satisfaction surged to an all-time high.

Key Points: 
  • The rate of inflation dwindled close to its long-term average and customer satisfaction surged to an all-time high.
  • View the full release here: https://www.businesswire.com/news/home/20240123287853/en/
    This is a far cry from two years ago when U.S. customer satisfaction, following years of decline, reached its lowest point in 20 years due to COVID-19, supply chain obstacles, high inflation, product shortages, and poor customer service.
  • Over the past six quarters, there have been substantial improvements in customer satisfaction.
  • In the final quarter of 2023, American Customer Satisfaction Index (ACSI®) rises by 0.9% to a record score of 77.8 (on a 100-point scale).

Citizen Satisfaction With Federal Government Services Jumps Again, ACSI Data Show

Retrieved on: 
Tuesday, November 14, 2023

Citizen satisfaction with U.S. federal government services continues to improve, advancing 2.9% to a score of 68.2 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Federal Government Report 2023 .

Key Points: 
  • Citizen satisfaction with U.S. federal government services continues to improve, advancing 2.9% to a score of 68.2 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Federal Government Report 2023 .
  • The ACSI Federal Government Report does not attempt to measure public opinion of or satisfaction with politics, politicians, or political parties.
  • Nonetheless, factors like political party affiliation are likely to influence citizens’ perceptions of the government services they receive, per ACSI data.
  • These gains are largely responsible for the overall improvement in citizen satisfaction with the federal government.

OUTBACK STEAKHOUSE IS BRIBING PEOPLE TO CARE ABOUT RANKING #1 IN CUSTOMER SATISFACTION WITH FREE BLOOMIN' ONIONS

Retrieved on: 
Wednesday, November 15, 2023

TAMPA, Fla., Nov. 15, 2023 /PRNewswire/ -- Admit it: You don't care that Outback Steakhouse® ranked #1 in the 2023 American Customer Satisfaction Index (ACSI®) survey for overall satisfaction, food and beverage quality and menu variety.1

Key Points: 
  • TAMPA, Fla., Nov. 15, 2023 /PRNewswire/ -- Admit it: You don't care that Outback Steakhouse® ranked #1 in the 2023 American Customer Satisfaction Index (ACSI®) survey for overall satisfaction, food and beverage quality and menu variety.1
    That's okay.
  • Outback Steakhouse understands people might need a little more motivation to reach the same level of excitement that it feels.
  • That's why the Aussie-American restaurant is bribing people with a free Bloomin' Onion to pretend they care as much as they do.
  • "We don't care that you don't care about that we won an award for caring about you—we still care anyway," said Brett Patterson, President of Outback Steakhouse.

Record Increase in Customer Satisfaction Impacts Consumer Spending and GDP Growth, Says ACSI

Retrieved on: 
Tuesday, November 7, 2023

Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and driven by a 4% increase in consumer spending.

Key Points: 
  • Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and driven by a 4% increase in consumer spending.
  • Customer satisfaction — a major driver behind consumer spending — posts its largest increase in 25 years.
  • View the full release here: https://www.businesswire.com/news/home/20231107096149/en/
    Since customer satisfaction impacts consumer spending — by far the largest component in GDP — American Customer Satisfaction Index (ACSI®) changes also affect GDP.
  • “This is still true with respect to customers, as companies with high customer satisfaction continue to have greater revenue growth than competitors with lower ACSI scores.

Amazon and Chewy Headline Retailer Satisfaction Going Into the Holidays Amid Spending Priority Shifts, ACSI Data Show

Retrieved on: 
Thursday, November 2, 2023

“Retailers that offer sales and promotions early this year may earn more dollars from consumers who are looking to spread out their holiday spending.

Key Points: 
  • “Retailers that offer sales and promotions early this year may earn more dollars from consumers who are looking to spread out their holiday spending.
  • The top online retailers include:
    At an ACSI score of 83, Amazon and Chewy rank the highest for customer satisfaction among all retailers going into the holiday season.
  • The American Customer Satisfaction Index Retail Holiday Preview is based on interviews with 22,541 customers from January 2023 to September 2023.
  • No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of ACSI LLC.

SatisFacts & ApartmentRatings exec Diane Van Lear named Pennsylvania Apartment Association's Supplier of the Year

Retrieved on: 
Tuesday, October 31, 2023

LOS ANGELES, Oct. 31, 2023 /PRNewswire/ -- SatisFacts (www.SatisFacts.com) and ApartmentRatings (www.ApartmentRatings.com) are pleased to announce that Regional Vice President of Sales Diane Van Lear has been named Supplier of the Year in the Pennsylvania Apartment Association's 2023 Keystone Awards.

Key Points: 
  • The Pennsylvania Apartment Association (PAA) is one of the 10 largest apartment associations in the United States, with a current membership of 315 property management companies consisting of more than 280,000 units.
  • PAA also has over 375 supplier-members across Pennsylvania.
  • On a national level, Van Lear advocates for the multifamily industry through annual attendance at NAA Advocate and serving on the marketing subcommittee for the National Supplier Council.
  • Van Lear's commitment to her clients and to the multifamily industry at large is evident, as she received 80% of the votes to earn the 2023 Supplier of the Year award.

Consumer Satisfaction With Health Insurance Hits Record High, While Nonhospital Care Joins Index Leaders, ACSI Data Show

Retrieved on: 
Tuesday, October 17, 2023

Health insurance satisfaction surges 4% to a record-high score of 76 (out of 100), with customer engagement points like call centers and websites improving 5% year over year, according to the American Customer Satisfaction Index (ACSI ® ) Insurance and Health Care Study 2022-2023 .

Key Points: 
  • Health insurance satisfaction surges 4% to a record-high score of 76 (out of 100), with customer engagement points like call centers and websites improving 5% year over year, according to the American Customer Satisfaction Index (ACSI ® ) Insurance and Health Care Study 2022-2023 .
  • Health insurers experience widespread policyholder satisfaction gains, with all but one provider upping their ACSI score.
  • Satisfaction with hospitals rises too, driven by improved outpatient care, which climbs 5% to an ACSI score of 81.
  • The ACSI Insurance and Health Care Study 2022-2023 is based on interviews with 12,849 customers, chosen at random and contacted via email between October 2022 and September 2023.

Securonix Appoints Al Arun as Chief Customer Officer

Retrieved on: 
Tuesday, October 3, 2023

Securonix, Inc. , a leader in Unified Defense SIEM, today announced the appointment of Al Arun as Chief Customer Officer.

Key Points: 
  • Securonix, Inc. , a leader in Unified Defense SIEM, today announced the appointment of Al Arun as Chief Customer Officer.
  • “We are excited to welcome Al Arun to the executive leadership team at Securonix,” said Nayaki Nayyar, Chief Executive Officer, Securonix.
  • “Al has a well-established track record of cultivating customer success and driving customer experience and value with cloud and SaaS-based technologies that are well-aligned with our short- and long-term vision.
  • Arun most recently served as the Chief Customer Officer of Ivanti, where he led the global professional services, customer value, customer success, support and education organizations.

Optimum Teams up With Baseball Hall of Fame Legend Derek Jeter on Brand-New Marketing Campaign

Retrieved on: 
Tuesday, September 5, 2023

Optimum, a brand of Altice USA (NYSE: ATUS), announces today its partnership with former New York Yankee and MLB Hall of Famer Derek Jeter to launch a brand-new marketing campaign celebrating the company’s Greatest Offer of All Time, Optimum Complete.

Key Points: 
  • Optimum, a brand of Altice USA (NYSE: ATUS), announces today its partnership with former New York Yankee and MLB Hall of Famer Derek Jeter to launch a brand-new marketing campaign celebrating the company’s Greatest Offer of All Time, Optimum Complete.
  • View the full release here: https://www.businesswire.com/news/home/20230904638422/en/
    Optimum Complete is a line of Optimum Internet + Optimum Mobile bundles that allow customers to save big with plans starting at just $45 per month.
  • “We are thrilled to launch our new marketing campaign celebrating Optimum’s greatest offer of all time – the GOAT – alongside sports legend Derek Jeter,” said Leroy Williams, Chief Growth Officer at Optimum.
  • New and existing Optimum customers can visit Optimum.com/complete or an Optimum store for more information on Optimum Complete.

Toyota Takes Pole Position Among Automobiles, While Luxury Leaders Lexus and Tesla Are in Hot Pursuit, ACSI Data Show

Retrieved on: 
Tuesday, August 22, 2023

“The supply chain kinks that slowed production during the pandemic are starting to wane, and more cars are back in stock.

Key Points: 
  • “The supply chain kinks that slowed production during the pandemic are starting to wane, and more cars are back in stock.
  • Nearly every aspect of the driver experience — including driving performance, safety, dependability, gas mileage, and warranties — is better.
  • “Early EV adopters find these vehicles perform well relative to their expectations, yet ACSI data show they are only superior in technology and warranties.
  • No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of ACSI LLC.