ACSI

Atmos Energy Hits Highest Customer Satisfaction Score Since 2018, as Energy Utilities See Gains, ACSI Data Show

Retrieved on: 
Tuesday, March 19, 2024
Oil, Gas, Energy, Residential Building & Real Estate, Construction & Property, Utilities, Atmos, Atmos Energy, Electricity, Natural gas, PG&E, Consolidated Edison, CenterPoint Energy, Environment, Associate, Dominion Energy, National Grid, CPS Energy, NextEra Energy, ACSI, University, Entergy, DTE Energy, Marketing, NiSource, Complaint, Michigan State University, Berkshire Hathaway Energy, Multimedia, Weather, Renewable energy

Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Energy Utilities Study 2023-2024 , as improvements across the customer experience outweigh concerns about rising utility rates.

Key Points: 
  • Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Energy Utilities Study 2023-2024 , as improvements across the customer experience outweigh concerns about rising utility rates.
  • “However, despite the current momentum, energy utilities will continue to face challenges beyond their control, like extreme weather events that cause longer power outages.
  • Municipal energy utilities move into second place after surging 6% to 75, just ahead of investor-owned utilities, which climb 3% to 74.
  • Five utilities share second place at 77: Berkshire Hathaway Energy (up 4%), Dominion Energy (up 5%), Duke Energy (up 5%), NextEra Energy (up 3%), and Southern Company (up 3%).

Tractor Supply Ties for Top Ranking Amongst Specialty Retailers in American Customer Satisfaction Index (ACSI®) Debut

Retrieved on: 
Tuesday, February 20, 2024
Online Retail, Other Consumer, Specialty, Women, Pets, Agriculture, Men, Natural Resources, Retail, Home Goods, Consumer, Tractor Supply Company, TSCO, Index, ACSI, United, Supermarket

Tractor Supply Company (NASDAQ: TSCO ), the largest rural lifestyle retailer in the United States, announced today it has been ranked first in customer satisfaction in the specialty retailer category according to the American Customer Satisfaction Index (ACSI®) Retail and Consumer Shipping Study 2023-2024.

Key Points: 
  • Tractor Supply Company (NASDAQ: TSCO ), the largest rural lifestyle retailer in the United States, announced today it has been ranked first in customer satisfaction in the specialty retailer category according to the American Customer Satisfaction Index (ACSI®) Retail and Consumer Shipping Study 2023-2024.
  • Tractor Supply is one of four specialty retailers to achieve a leading score of 82.
  • We are continually investing to improve our customer service, and this year achieved our highest customer satisfaction scores ever,” said John Ordus, chief stores officer at Tractor Supply.
  • Tractor Supply is one of two hardware and home improvement stores and one of four specialty retailers tied for the top spot.

USAA Bank Raises the Bar Among Financial Services, While Credit Unions Bounce Back After 5-Year Slide, ACSI Data Show

Retrieved on: 
Tuesday, February 20, 2024
Banking, Professional Services, Finance, Online, ATM, Incidence, Marketing, Michigan State University, Fidelity, Capital One, Bank, Credit, UBS, Chase, PNC Financial Services, ACSI, Toronto-Dominion Bank, Citibank, LPL Financial, University, COVID-19, City centre, Associate, LPL, Regions Financial Corporation, Bank of America, Retail

According to the American Customer Satisfaction Index (ACSI®) Finance Study 2023-2024 , all four industries measured — banks, credit unions, financial advisors, and online investment — experience upticks in satisfaction.

Key Points: 
  • According to the American Customer Satisfaction Index (ACSI®) Finance Study 2023-2024 , all four industries measured — banks, credit unions, financial advisors, and online investment — experience upticks in satisfaction.
  • Banks (up 3%) and financial advisors (up 1%) lead the way with scores of 80 on the ACSI’s 100-point scale.
  • “While banks and credit unions have improved their customer service via digital channels like websites and mobile apps, consumers still appreciate the personal touch.
  • USAA Bank, available to military-affiliated individuals and families only, leads all banks with an ACSI score of 87, setting the bar for website satisfaction and mobile reliability.

Over 60% of Retailers See Customer Satisfaction Spikes, With Costco, H-E-B, and Publix Leading the Way, ACSI Data Show

Retrieved on: 
Tuesday, January 30, 2024
Home Goods, Retail, Office Products, Other Consumer, Women, Supply Chain Management, Online Retail, Convenience Store, Discount, Variety, Catalog, Other Retail, Men, Department Stores, Supermarket, Family, Consumer, Cyber Monday, EBay, Marketing, Hobby Lobby, Pet Supplies Plus, Nike, ShopRite, CVS, Walmart, Environment, Amazon, Bath & Body Works, Michigan State University, The Home Depot, Tractor Supply Company, ODP, Apple Store, United, 3-Way, Ace Hardware, ACSI, Assistant, Ulta Beauty, American Eagle Outfitters, The ODP Corporation, Meijer, OfficeMax, University, PetSmart, Rite Aid, GameStop, Groupon

Chewy's multichannel customer support also shines, and the site is a leader in this area amid a competitive field.

Key Points: 
  • Chewy's multichannel customer support also shines, and the site is a leader in this area amid a competitive field.
  • Macy’s and Costco top general merchandise retailers, but Target has its sights fixed on the leaders
    Customer satisfaction with general merchandise retailers climbs 3% to an ACSI score of 77.
  • Customer satisfaction with specialty retailers stays pat at an ACSI score of 79.
  • This study scores six retail industries — online retailers, general merchandise retailers, specialty retailers, drugstores, supermarkets, and gas stations — as well as consumer shipping and the U.S.

U.S. Customer Satisfaction at Record High

Retrieved on: 
Tuesday, January 23, 2024
Women, Personal Finance, Men, Family, Professional Services, Consumer, Other Consumer, Business, Hospital, Social media, Multimedia, Business administration, University, Amazon Prime Video, ACSI, COVID-19, Gross domestic product, American Customer Satisfaction Index, GDP, Retail

The rate of inflation dwindled close to its long-term average and customer satisfaction surged to an all-time high.

Key Points: 
  • The rate of inflation dwindled close to its long-term average and customer satisfaction surged to an all-time high.
  • View the full release here: https://www.businesswire.com/news/home/20240123287853/en/
    This is a far cry from two years ago when U.S. customer satisfaction, following years of decline, reached its lowest point in 20 years due to COVID-19, supply chain obstacles, high inflation, product shortages, and poor customer service.
  • Over the past six quarters, there have been substantial improvements in customer satisfaction.
  • In the final quarter of 2023, American Customer Satisfaction Index (ACSI®) rises by 0.9% to a record score of 77.8 (on a 100-point scale).

MedCerts Opens Doors for More Career Opportunities and a Stronger Workforce Through New Partnership with Altitude Career Skills Institute

Retrieved on: 
Monday, December 4, 2023
Nursing, Education, Technology, Other Health, Health, General Health, Health Technology, Training, Software, Other Education, Continuing, Research, NYSE, LRN, ACSI, Student, Defense, Curriculum, Development, Partnership, Stride, Stride, Inc.

Altitude Career Skills Institute (ACSI) is the newest Academic Reseller Partner with MedCerts , an online training company specializing in healthcare and IT certification training programs.

Key Points: 
  • Altitude Career Skills Institute (ACSI) is the newest Academic Reseller Partner with MedCerts , an online training company specializing in healthcare and IT certification training programs.
  • A subsidiary of Stride, Inc. (NYSE: LRN) – a leading provider of online and blended learning programs, MedCerts will work with ACSI to strengthen students’ healthcare skills.
  • According to recent research , welfare technology in healthcare is expected to increase in the next five to 10 years.
  • “This partnership with ACSI is a wonderful opportunity for both of us and our students,” said MedCerts CEO Craig Sprinkle.

Citizen Satisfaction With Federal Government Services Jumps Again, ACSI Data Show

Retrieved on: 
Tuesday, November 14, 2023
Public Policy, Government, Other Consumer, White House, Federal Government, Consumer, Associate, Politics, ACSI, Federation, American Customer Satisfaction Index, Michigan State University, Multimedia, Democrat, Professional, Marketing, COVID-19, Federal, University, Public opinion, Pharmaceutical industry

Citizen satisfaction with U.S. federal government services continues to improve, advancing 2.9% to a score of 68.2 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Federal Government Report 2023 .

Key Points: 
  • Citizen satisfaction with U.S. federal government services continues to improve, advancing 2.9% to a score of 68.2 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Federal Government Report 2023 .
  • The ACSI Federal Government Report does not attempt to measure public opinion of or satisfaction with politics, politicians, or political parties.
  • Nonetheless, factors like political party affiliation are likely to influence citizens’ perceptions of the government services they receive, per ACSI data.
  • These gains are largely responsible for the overall improvement in citizen satisfaction with the federal government.

OUTBACK STEAKHOUSE IS BRIBING PEOPLE TO CARE ABOUT RANKING #1 IN CUSTOMER SATISFACTION WITH FREE BLOOMIN' ONIONS

Retrieved on: 
Wednesday, November 15, 2023
Motivation, American Customer Satisfaction Index, Red onion, ACSI, Food, Outback Steakhouse, Tablet, Tax, Social media, Food quality, Fast food, Restaurant, Online shopping

TAMPA, Fla., Nov. 15, 2023 /PRNewswire/ -- Admit it: You don't care that Outback Steakhouse® ranked #1 in the 2023 American Customer Satisfaction Index (ACSI®) survey for overall satisfaction, food and beverage quality and menu variety.1

Key Points: 
  • TAMPA, Fla., Nov. 15, 2023 /PRNewswire/ -- Admit it: You don't care that Outback Steakhouse® ranked #1 in the 2023 American Customer Satisfaction Index (ACSI®) survey for overall satisfaction, food and beverage quality and menu variety.1
    That's okay.
  • Outback Steakhouse understands people might need a little more motivation to reach the same level of excitement that it feels.
  • That's why the Aussie-American restaurant is bribing people with a free Bloomin' Onion to pretend they care as much as they do.
  • "We don't care that you don't care about that we won an award for caring about you—we still care anyway," said Brett Patterson, President of Outback Steakhouse.

Record Increase in Customer Satisfaction Impacts Consumer Spending and GDP Growth, Says ACSI

Retrieved on: 
Tuesday, November 7, 2023
Retail, Professional Services, Business, Other Retail, GDP, Growth, Anomaly, News, American Customer Satisfaction Index, Business administration, University, ACSI, Multimedia

Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and driven by a 4% increase in consumer spending.

Key Points: 
  • Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and driven by a 4% increase in consumer spending.
  • Customer satisfaction — a major driver behind consumer spending — posts its largest increase in 25 years.
  • View the full release here: https://www.businesswire.com/news/home/20231107096149/en/
    Since customer satisfaction impacts consumer spending — by far the largest component in GDP — American Customer Satisfaction Index (ACSI®) changes also affect GDP.
  • “This is still true with respect to customers, as companies with high customer satisfaction continue to have greater revenue growth than competitors with lower ACSI scores.

Amazon and Chewy Headline Retailer Satisfaction Going Into the Holidays Amid Spending Priority Shifts, ACSI Data Show

Retrieved on: 
Thursday, November 2, 2023
Home Goods, Cosmetics, Retail, Office Products, Footwear, Online Retail, Luxury, Catalog, Other Retail, Discount, Variety, Department Stores, Specialty, Jewelry, Fashion, Toys, TJX, Holiday, The Home Depot, Tractor Supply Company, Etsy, Target, Staples, Multimedia, PetSmart, Michigan State University, Dell, American Customer Satisfaction Index, ACSI, Ulta Beauty, AutoZone, University, Household, EBay, Amazon, American Eagle Outfitters, Menards, Philosophy, Marketing, Associate, Bass Pro Shops, Ace Hardware, Groupon, Costco

“Retailers that offer sales and promotions early this year may earn more dollars from consumers who are looking to spread out their holiday spending.

Key Points: 
  • “Retailers that offer sales and promotions early this year may earn more dollars from consumers who are looking to spread out their holiday spending.
  • The top online retailers include:
    At an ACSI score of 83, Amazon and Chewy rank the highest for customer satisfaction among all retailers going into the holiday season.
  • The American Customer Satisfaction Index Retail Holiday Preview is based on interviews with 22,541 customers from January 2023 to September 2023.
  • No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of ACSI LLC.