Survey: "Friendly Fraud" Reaching Crisis Levels for U.S. and U.K. Retailers
CHICAGO, July 20, 2022 /PRNewswire/ -- Credit card chargebacks are reaching crisis levels for retailers on both sides of the Atlantic, according to a major new survey of U.S. and U.K. consumers published today by Justt, the chargeback mitigation pioneer. Two-thirds of U.S. shoppers and 44% of British shoppers have filed chargebacks in the past 12 months, and many have filed multiple chargebacks — part of a global trend that is eating into retailers' revenues and damaging customer relationships.
- CHICAGO, July 20, 2022 /PRNewswire/ -- Credit card chargebacks are reaching crisis levels for retailers on both sides of the Atlantic, according to a major new survey of U.S. and U.K. consumers published today by Justt, the chargeback mitigation pioneer.
- In the U.K., about one in 10 shoppers filed three or more chargebacks over the past 12 months.
- Some industries are especially vulnerable, with half of U.S. respondents saying they had filed a chargeback for online or mobile game purchases.
- The result: a sophisticated, fully customized end-to-end solution that addresses chargeback fraud and provides industry leading success rates.