Retailers Should ID Their 'Core Shoplifters,' Advises HFA Architect
BENTONVILLE, Ark., Nov. 14, 2023 /PRNewswire/ -- In addition to imagining how shoppers might use a space, it is time to think harder about how guests or employees could steal from it, too, advises a veteran store designer from HFA Architecture + Engineering.
- "Good store designers know to put themselves in their customer's shoes," writes James Owens (AIA, NCARB) in a column for RetailTouchPoints .
- But today's growing problem of shrink "calls for a sharper focus on the 'journey' of another group entirely—retail criminals."
- What are the most customer-friendly ways to protect high-value items from smash-and-grabs?
- How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset?