Sitel

ibex Welcomes Jason Lockbaum as Senior Vice President, Healthcare Sales

Retrieved on: 
Wednesday, December 20, 2023
Sitel, Digital, Ibex, Growth, Patient, BPO, Health, CX, Senior, Health insurance

WASHINGTON, Dec. 20, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that healthcare sales veteran Jason Lockbaum has joined ibex as Senior Vice President, Healthcare Sales.

Key Points: 
  • WASHINGTON, Dec. 20, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that healthcare sales veteran Jason Lockbaum has joined ibex as Senior Vice President, Healthcare Sales.
  • “We are excited to welcome Jason to ibex and look forward to driving strong growth in our healthcare vertical,” said Mike Hallowell, Global Head of Sales, ibex.
  • “Jason is a terrific sales leader with vast expertise in the healthcare space.
  • His vision and passion for helping healthcare companies elevate patient, member and provider satisfaction and engagement through innovative CX solutions is a perfect fit with ibex.

Mobilize.AI Communications Announces: Timothy S. Hardin as President and Chief Executive Officer

Retrieved on: 
Friday, October 6, 2023
City centre, AI, Mobilize, LATAM, FAB-500, Research, Management, Sitel, Group Rally4

DENVER, Oct. 6, 2023 /PRNewswire/ -- Mobilize.AI, a leading AI call center platform, today announced that Timothy S. Hardin has been named President and Chief Executive Officer.

Key Points: 
  • DENVER, Oct. 6, 2023 /PRNewswire/ -- Mobilize.AI, a leading AI call center platform, today announced that Timothy S. Hardin has been named President and Chief Executive Officer.
  • Joey Gioeli, Mobilize.AI's founder, who served as Chief Executive Officer for the past fifteen years, has been appointed as Executive Chairman.
  • Furthermore, he served as the President and Chief Operating Officer of Rally4, a pioneering "text-to-give" platform employed by some of the largest non-profits in the US.
  • Most recently, he served as the Founder and Chief Executive Officer of Nidrah Global, a global advisory firm providing management consulting, M&A advisory, capital introduction, and other services to firms in APAC, LATAM, EMEA and North America.

ibex Names Michael Hallowell Global Head of Sales, Strategic Verticals

Retrieved on: 
Thursday, April 6, 2023
Fintech, Hallowell, Health care, CX, CMO, Fortune 500, BPO, Ibex, Association of British HealthTech Industries, Growth, Stream Global Services, Sykes, Sales, Retail, Sitel

WASHINGTON, April 06, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Michael Hallowell has joined ibex as Global Head of Sales, Strategic Verticals.

Key Points: 
  • WASHINGTON, April 06, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Michael Hallowell has joined ibex as Global Head of Sales, Strategic Verticals.
  • Hallowell, a veteran sales leader with deep customer engagement experience in the BPO sector, will lead business development for ibex’s fast growing FinTech and HealthTech verticals, reporting to Julie Casteel, CMO and Chief Strategic Accounts Officer at ibex.
  • “We are thrilled that Mike has joined ibex to lead our FinTech and HealthTech verticals,” said Casteel.
  • Prior to joining ibex, Hallowell held sales and strategic account management leadership roles at several BPO companies, including Sykes (now Sitel), Stream Global (now Concentrix), and Expert Global Solutions (now Alorica).

SGH Strengthens Leadership Team

Retrieved on: 
Monday, April 10, 2023
Technology, Hardware, Semiconductor, Data Management, Sitel, Organization, Human resources, TTEC, WellCare, Multimedia, SMART, Wellman, SGH, Culture, Management

SMART Global Holdings , Inc. (“SGH”) (Nasdaq: SGH ) today announced the appointment of Michael Wellman as the Company’s Chief Human Resources Officer.

Key Points: 
  • SMART Global Holdings , Inc. (“SGH”) (Nasdaq: SGH ) today announced the appointment of Michael Wellman as the Company’s Chief Human Resources Officer.
  • View the full release here: https://www.businesswire.com/news/home/20230406005716/en/
    Michael Wellman has been appointed as Chief Human Resources Officer for SMART Global Holdings (SGH).
  • (Photo: Business Wire)
    “At SGH, our core values start with putting our people first,” said SGH CEO Mark Adams.
  • Before joining SGH, he held various executive leadership roles in human resources, including at TTEC, WellCare Health Plans, and Sitel Corporation.

Sitel Group® Achieves HITRUST Risk-Based, 2-Year Certification to Further Mitigate Risk in Third-Party Privacy Security and Compliance

Retrieved on: 
Thursday, January 26, 2023
Data Management, Technology, VoIP, Mobile, Wireless, Insurance, Small Business, Human Resources, Marketing, Finance, Consulting, Security, Communications, Banking, Professional Services, Other Technology, Social Media, Search Engine Optimization, Software, Networks, Search Engine Marketing, Internet, Organization, Sitel, NIST, ISO, Business, Pressure, Privacy, Risk, HITRUST, CX, Certification, Medical device

HITRUST risk-based, 2-year (r2) Certified status demonstrates that the Sitel Group Support Infrastructure and Sitel Group Work Secure platforms have met key regulations and industry-defined requirements and is appropriately managing risk.

Key Points: 
  • HITRUST risk-based, 2-year (r2) Certified status demonstrates that the Sitel Group Support Infrastructure and Sitel Group Work Secure platforms have met key regulations and industry-defined requirements and is appropriately managing risk.
  • This achievement places Sitel Group in an elite group of organizations worldwide that have earned this Certification.
  • “We are thrilled to have achieved the gold standard in data protection and information security with this HITRUST Risk-based, 2-year Certification,” said Kelly Reese, Business Information Security Officer, Sitel Group.
  • “Sitel Group’s HITRUST Risk-based, 2-year Certification is evidence that they are at the forefront of industry best practices for information risk management and compliance.”
    To learn more about Sitel Group, visit www.sitel.com .

Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service

Retrieved on: 
Tuesday, January 10, 2023
Software, Technology, Artificial Intelligence, Security, Global Alliance for Banking on Values, Social media, City centre, Partnership, CX, Beauty, Risk, NYSE, Sitel, CCAA, Senior, CXM, Environment, Sales, Sprinklr

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group® , one of the largest global providers of customer experience (CX) products and solutions, today announced a new partnership that will help companies enhance social customer service.

Key Points: 
  • Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group® , one of the largest global providers of customer experience (CX) products and solutions, today announced a new partnership that will help companies enhance social customer service.
  • With the combined expertise of Sitel Group and Sprinklr, customers can achieve:
    End-to-end social and digital capabilities – Sprinklr’s AI-powered Contact Center as a Service (CCaaS) – Sprinklr Modern Care – delivers the data and insights used by Sitel Group social customer care experts.
  • With data from digital touchpoints, including social networks, messaging and review websites at their fingertips, Sitel Group teams can conduct qualitative and quantitative analyses to help brands provide better social customer service.
  • Strategic advantage – Through this partnership, clients can anticipate and manage crises and monitor opportunities for social selling through the social listening and monitoring capabilities of Sprinklr and Sitel Group.

Vaco Holdings Expands Executive Team

Retrieved on: 
Wednesday, January 4, 2023
Finance, Consulting, Accounting, Professional Services, Other Professional Services, Holding, Growth, Organization, SVP, Marketing, Management, Megan, Virginia Coalition, Sitel

“In light of our incredible growth, and in anticipation of our ongoing growth, we are adding meaningful horsepower to our executive leadership team through the addition of Lisa and Megan.

Key Points: 
  • “In light of our incredible growth, and in anticipation of our ongoing growth, we are adding meaningful horsepower to our executive leadership team through the addition of Lisa and Megan.
  • Lisa joins Vaco Holdings as the organization’s first chief administrative officer.
  • Lisa will report to Brian Waller and will work closely with functional leaders across Vaco and operational leaders across all of the Vaco Holdings family of brands.
  • Megan comes to Vaco Holdings with 15 years of experience in B2B marketing and communications across financial services, commercial real estate, healthcare and professional services.

Joy Powell Appointed Springbuk CEO

Retrieved on: 
Wednesday, August 24, 2022
Bachelor of Business Administration, University, CEO, Business administration, FedEx Express, WBL, Board, Consultant, Investment, Organization, Multimedia, Leadership, Board of directors, Sitel, Population health, Woman, CPA, Industry, Growth, Health, Powell, Management, Accounting

INDIANAPOLIS, Aug. 24, 2022 /PRNewswire/ -- Springbuk, the leading U.S. health intelligence and analytics platform, today announced that Joy Powell will succeed Rod Reasen as Chief Executive Officer.

Key Points: 
  • INDIANAPOLIS, Aug. 24, 2022 /PRNewswire/ -- Springbuk, the leading U.S. health intelligence and analytics platform, today announced that Joy Powell will succeed Rod Reasen as Chief Executive Officer.
  • Powell has served as both Chief Operating Officer and President in her three years with Springbuk.
  • Before joining Springbuk, Powell served in President and Chief Operating Officer roles at both Healthways and CareSync.
  • "Joy has been instrumental to the growth and performance of Springbuk over the last three years.

Sitel Group® Wins Gold Globee® Award for Innovation in Customer Service in the 2022 Sales, Marketing, Customer Success, and Operations Awards

Retrieved on: 
Tuesday, June 28, 2022
Security, Retail, Telecommunications, Human Resources, Software, Networks, Consulting, Online Retail, Banking, Professional Services, Data Management, Social Media, VoIP, Technology, Mobile, Wireless, Search Engine Marketing, Other Communications, Marketing, Communications, Globe Award, Zee, Customer success, CEO, Global Operations, CX, Gold, Ecosystem, Industry, Goal, Gold Award, Innovation, Amateur radio operating award, Marketing, Information technology, Sitel, Customer service, Organization, EXP, Solution, Sheffield Business Awards, Woman, Video game, Retail, David Zennie

The Globee Awards, organizers of the worlds premier business awards and business ranking lists, has named Sitel Group as a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards.

Key Points: 
  • The Globee Awards, organizers of the worlds premier business awards and business ranking lists, has named Sitel Group as a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards.
  • The results saw an increased inquiry resolution of 98.87% - an uplift of over 13% and an 88% customer satisfaction rating.
  • Its an honor to be recognized with a Gold Award for Innovation in Customer Service, which reflects the entrepreneurial mindset Sitel Group has had from its early beginnings, said Olivier Camino, Global COO & Co-Founder.
  • Globee Awards are conferred in nine programs and competition: the American Best in Business Awards, Business Excellence Awards, CEO World Awards, Cyber Security Global Excellence Awards, Disruptor Company Awards, Golden Bridge Awards, Information Technology World Awards, Sales, Marketing, Customer Success, & Operations Awards, and Women World Awards.

Winners of 2022 Rally® Awards Honored for Excellence in Recruitment Marketing and Employer Branding

Retrieved on: 
Monday, June 20, 2022
People, Well, Employment, Culture, Booz Allen Hamilton, Athlete, Creativity, ADP, CRM, Marketing, Work, Content, Employer branding, Recruitment marketing, Social media, Dell Technologies, Technology, CEO, Rally, Experience, Stryker, Employee resource group, Texas Instruments, Education, Industry, Trade Secrets (company), Inclusion, Nursing, Hotel manager, Recruitment, Knowledge, UPMC, Secrecy, Bright Horizons, Capital, Instagram, Acqui-hiring, VP, Bath, Career Opportunities, Sitel, TTEC, Noise, Environment, LabCorp, Company, UBS, Program, Passion, Brand, Acquisition, Cox Enterprises, Life, HR, Intel, Public relations, Sales, Management, Employment agency, Clockmaker, Auction, Toy, Tutoring, Nestle Nigeria

BOSTON, June 20, 2022 /PRNewswire-PRWeb/ -- Rally® Recruitment Marketing, the largest community of recruitment marketing, employer branding and talent attraction professionals, today announced the winners of the 2022 Rally® Awards™.

Key Points: 
  • Rally Bestows 29 Awards in 13 Categories, including Best Employer Brand Launch and Best Content Marketing Program, plus Rising Stars and Recruitment Marketer of the Year
    BOSTON, June 20, 2022 /PRNewswire-PRWeb/ -- Rally Recruitment Marketing , the largest community of recruitment marketing, employer branding and talent attraction professionals, today announced the winners of the 2022 Rally Awards .
  • Now in its third year, this global competition, honoring excellence in recruitment marketing and employer branding practices, bestowed 29 awards on 21 individuals and teams for categories that include Best Employer Brand Launch, Best Recruitment Marketing Campaign and Best Careers Social Media Channel.
  • It truly takes a great team and a great employer to reach new heights in employer branding and recruitment marketing.
  • The Rally Awards is a global, peer-reviewed competition recognizing and celebrating excellence in recruitment marketing and employer branding practices.