SMS

Genesys Announces Record Fiscal Year 2024 Business Results

Retrieved on: 
Thursday, March 21, 2024
Software, Networks, Other Communications, Internet, Artificial Intelligence, Data Management, Communications, Technology, Cloud, CDP, Schneider Electric, ARR, WEM, IDC, CX, SMS, Automation, City centre, Western Sydney University, Woman, Gold, Workforce, Supply chain, ACV, Magic, Organization, Fabletics, LG, WSU, Salesforce, AI, Student, Architecture, Colruyt Group, ModivCare, Gold medal, The Trevor Project, Health, Culture, Frost, SPCC, Empathy, Storm Hawks, WhatsApp, Unisys, SKY PerfecTV!, Software development, TechStyle Fashion Group, Heart, Human, Video game

Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan.

Key Points: 
  • Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan.
  • Genesys Cloud saw accelerated adoption of Genesys AI during the year, spanning conversational, generative and predictive capabilities.
  • Additionally, in February 2024, Genesys acquired Radarr Technologies , a leading AI-based social and digital listening, analytics, and consumer engagement company.
  • To further advance the company’s digital and AI innovations, Genesys invested $300 million in Genesys Cloud research and development during fiscal year 2024 and opened a new R&D center in Budapest during FY24.

MEO and iBASIS Expand Global Partnership in Voice & Mobile Services

Retrieved on: 
Wednesday, March 20, 2024
Data Management, Technology, Mobile, Wireless, Telecommunications, 5G, Networks, MEO, Growth, Pop, Partnership, SMS, LDV, Human voice, IPX, Altice, Mobile phone

iBASIS , the leading provider of communications solutions for operators and digital players worldwide, and MEO , the leading Portuguese telecommunications operator through its Altice Wholesale Solutions business, have renewed their outsourcing agreement as preferred partner for international Voice and Mobile services.

Key Points: 
  • iBASIS , the leading provider of communications solutions for operators and digital players worldwide, and MEO , the leading Portuguese telecommunications operator through its Altice Wholesale Solutions business, have renewed their outsourcing agreement as preferred partner for international Voice and Mobile services.
  • The strategic partnership has also been expanded to include international outbound SMS and 5G mobile services.
  • iBASIS will also enhance its global connectivity by opening an IPX Point of Presence (PoP) in MEO’s newly established Linda-a-Velha (LdV) data center.
  • We aim to continue our growth momentum to provide fast and reliable services to millions of roamers.”
    “We are absolutely delighted to renew the partnership we started with MEO many years ago.

Aristides S. Candris Departs from the Board After 12 Years of Service

Retrieved on: 
Tuesday, March 19, 2024
Energy, Utilities, Oil, Gas, Certification, NiSource, Consolidated Edison, SMS, Safety management system, Safety, Retirement, Engineering

NiSource Inc. (NYSE: NI) today announced Aristides S. Candris, who has served as a director since 2012, has retired from the NiSource Board, and that it has appointed John McAvoy to its Board of Directors, effective immediately.

Key Points: 
  • NiSource Inc. (NYSE: NI) today announced Aristides S. Candris, who has served as a director since 2012, has retired from the NiSource Board, and that it has appointed John McAvoy to its Board of Directors, effective immediately.
  • "We are pleased with the appointment of John McAvoy and the deep utility operational expertise he brings to the Board," said NiSource Board Chair Kevin T. Kabat.
  • "John also possesses substantial experience in executive leadership, finance, engineering, and operations that will be invaluable assets to our Board and the company."
  • Kabat added, "On behalf of the entire Board, I would like to thank Aris for his leadership and direction to NiSource.

8x8 Receives Multiple Awards for Continued Innovation

Retrieved on: 
Tuesday, March 19, 2024
Technology, VoIP, Other Technology, Audio, Video, Telecommunications, Software, Internet, Constellation, Momentum, Research, City centre, High, EGHT, CX, SLA, SMS, Small business, CRN, Unified communications, Report

8x8 Contact Center was recognized in the 2024 Constellation ShortList for Contact Center as a Service (CCaaS).

Key Points: 
  • 8x8 Contact Center was recognized in the 2024 Constellation ShortList for Contact Center as a Service (CCaaS).
  • 8x8 Work was recognized in the 2024 Constellation ShortList for Unified Communications as a Service (UCaaS).
  • 8x8 was a winner in G2’s 2024 Best Software Awards in the categories of Customer Service Products and Collaboration and Productivity Products.
  • 8x8 received highly commended recognition in CX Today’s CX Awards 2024 in the categories of Best Mid-Market Contact Center Platform and Most Innovative Product.

Attentive AI is Here: Delivering Personalized Experiences for Every Customer

Retrieved on: 
Tuesday, March 19, 2024
Software, Online Retail, Professional Services, Electronic Commerce, Technology, Artificial Intelligence, Digital Marketing, Retail, Data Analytics, Marketing, Advertising, Communications, Digital, Shop Talk, AI, SMS, Booth, Creativity, Copywriting, Journey, CMO, Multimedia, E-commerce, Human

Attentive , the AI marketing platform for leading brands, is announcing the next generation of Attentive AI with two premium AI solutions – AI Journeys and AI Pro.

Key Points: 
  • Attentive , the AI marketing platform for leading brands, is announcing the next generation of Attentive AI with two premium AI solutions – AI Journeys and AI Pro.
  • “Over the past decade, Attentive has been at the forefront of mobile marketing, collecting valuable data for the world's leading brands,” said Amit Jhawar, CEO of Attentive.
  • “This puts us in a unique position to identify consumers, understand their motivations and actions, and help brands provide unparalleled personalized experiences.
  • Hear Amit Jhawar, CEO of Attentive, speak at Shoptalk on Tuesday, March 19 and visit Attentive at Booth #1000.

Enterprise Connect’s Expo Hall Features Hundreds of Innovative Products and Services to Improve Communication, Collaboration, and CX Strategies

Retrieved on: 
Monday, March 18, 2024
Hardware, IOT (Internet of Things), Social Media, Content Marketing, Technology, Public Relations, Investor Relations, Communications, Apps, Applications, Artificial Intelligence, Media, Telecommunications, Software, Networks, Internet, Mobile, Wireless, Cloud, Knowledge, Theta, Software as a service, Administrator, CX, Enterprise, SMS, Goto, Generative, AX, Pulse, Investment, Zoom, USB, Conversation, Shure, Cisco Webex, Genesys, Microsoft, BPO, TEAMS, EX, Partnership, BMA, RingCentral, AWS, Disruption, Nectar, Booth, Exhibition, RSI, PBX, System, EGain, ROI, Organization, DSP, IVR, Communication, Theatre, Chatbot, Secure, GDPR, VERSA, ASC, Cisco, Fortune 500, Aura, Microsoft Teams, Sinch, API, Expo Hall, NexGen, GoTo Resolve, LED, USB-to-serial adapter, Motus, KMS (hypertext), Culture, Logitech, AudioCodes, AVANT, CIC, Original design manufacturer, Intelligence cycle, Human, Sales

Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.

Key Points: 
  • Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall.
  • “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location.
  • Attendees will have the opportunity to see the hundreds of innovative products and service available to ensure they make the best purchasing decisions to improve their communication, collaboration, and CX strategies,” said Eric Krapf, General Manager, Enterprise Connect.
  • Afiniti , Booth #1311: Afiniti is a CX AI pioneer, delivering measurable business outcomes for Fortune 500 companies since 2006.

Juniper Research: CPaaS Market Leaders Revealed in Juniper Research Competitor Leaderboard for 2024

Retrieved on: 
Monday, March 18, 2024
Technology, Security, Communications, Telecommunications, Professional Services, Networks, Digital Marketing, Social Media, Data Analytics, Data Management, SMS, Multimedia, Growth, Fraud, Ecosystem, Communication, Mobile phone

Juniper Research’s new Competitor Leaderboard for CPaaS (Communications Platform-as-a-Service) vendors reveals the messaging service providers best prepared for CPaaS disruption.

Key Points: 
  • Juniper Research’s new Competitor Leaderboard for CPaaS (Communications Platform-as-a-Service) vendors reveals the messaging service providers best prepared for CPaaS disruption.
  • View the full release here: https://www.businesswire.com/news/home/20240318246674/en/
    Juniper Research Competitor Leaderboard CPaaS Vendors (Graphic: Business Wire)
    The robust methodology assessed a broad selection of 22 leading CPaaS platforms; scoring them on product strength and positioning, plus capacity and capability.
  • This included their market presence and the depth of value-added services offered, such as messaging routing and fraud detection services.
  • An extract from the new report, Global CPaaS Market 2024-2028 , is now available as a free download .

Redcoat AI Emerges from Stealth with $4.24M in Funding to Revolutionize Cybersecurity in the Generative AI Era

Retrieved on: 
Thursday, March 14, 2024
Technology, Mobile, Wireless, Security, Communications, Software, Internet, Social Media, Data Management, Artificial Intelligence, SMS, Stanford University, Pear, Organization, Computer science, Pear VC, WhatsApp, Medical device

Founded by a team of seasoned cybersecurity and AI experts, Redcoat AI uses the latest AI innovations to build defenses against sophisticated cybersecurity attacks, including AI-powered social engineering attacks that use contextual information, deep fakes, and human-like interactions.

Key Points: 
  • Founded by a team of seasoned cybersecurity and AI experts, Redcoat AI uses the latest AI innovations to build defenses against sophisticated cybersecurity attacks, including AI-powered social engineering attacks that use contextual information, deep fakes, and human-like interactions.
  • “We founded Redcoat AI at a pivotal moment for cybersecurity.
  • With generative AI, bad actors now have the ability to craft highly realistic and hyper-personalized attacks with unprecedented sophistication and scale.
  • With today's funding announcement, Redcoat AI is poised to redefine the cybersecurity landscape.

FERMAT Raises $17M Series A To Grow Its ML-Powered Social Commerce Shopping Experience

Retrieved on: 
Wednesday, March 13, 2024
Start-Up, Online Retail, Technology, Professional Services, Electronic Commerce, Advertising, Communications, Social Media, Retail, Software, Artificial Intelligence, BCV, Social commerce, Bain Capital Ventures, Sale, Acquisition, AI, SMS, Commerce, Machine learning, LiveRamp, Online shopping

FERMAT provides a seamless end-to-end shopping experience for consumers and greater advertising performance for commerce brands.

Key Points: 
  • FERMAT provides a seamless end-to-end shopping experience for consumers and greater advertising performance for commerce brands.
  • Throughout the process, FERMAT carries relevant information about the customer, such as products they like, discounts they’ve seen, and influencers they’ve engaged with.
  • "FERMAT ushers in a future where merchants have the ability to show a unique shopping journey for every online touchpoint.
  • With FERMAT, innovative commerce brands can launch, test and optimize thousands of highly-specific landing page experiences at once, each targeted to that individual customer.

Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024

Retrieved on: 
Wednesday, March 13, 2024
Technology, Mobile, Wireless, Marketing, Telecommunications, Communications, Audio, Video, Software, Data Management, Artificial Intelligence, Microsoft, CRM, ServiceNow, EVP, VCC, Salesforce, Artificial intelligence, WhatsApp, Engineering, Telemedia, SMS, Glass, Fintech, API, Future, VCP, Microsoft Dynamics, Zendesk, Human, Online shopping

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Centre as a Service (CCaaS) Solution at the Telco Innovation Awards.

Key Points: 
  • Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Centre as a Service (CCaaS) Solution at the Telco Innovation Awards.
  • Vonage was named a winner for Vonage Contact Center (VCC), a multi-tenant cloud-based solution built from the Vonage Communications Platform (VCP), a unique combination of contact centre, unified communications, composable communications APIs and conversational commerce solutions - that can all be integrated within a single pane of glass.
  • “We are thrilled to have been recognised as Platinum winner for Best CCaaS Solution at the Telco Innovation Awards," said Savinay Berry, EVP of Product and Engineering for Vonage.
  • The Telco Innovation Awards, presented by Juniper Research as part of the Future Digital Awards, has showcased new cutting-edge products and services in the telecommunications space since 2020.