SMS

NTT Com launches commercial sales of Active Multi-access SIM™ for carrier redundancy in diverse IoT devices

Retrieved on: 
Thursday, February 29, 2024

The service offers three key benefits, starting with automatic fault detection and carrier switching, both of which are patent pending.

Key Points: 
  • The service offers three key benefits, starting with automatic fault detection and carrier switching, both of which are patent pending.
  • To learn how to apply, users should contact NTT Com via the online inquiry form or any NTT Com sales representative.
  • Going forward, NTT Com will consider expanding the Active Multi-access SIM™ service with additional features, such as closed area connections.
  • Based on feedback from clients during the trial period, NTT Com has improved various functions and is now launching the service.

Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns

Retrieved on: 
Wednesday, February 28, 2024

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center , enhancing customer messaging capabilities and eliminating the reactive nature of customer service.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center , enhancing customer messaging capabilities and eliminating the reactive nature of customer service.
  • By leveraging 8x8's programmable SMS and WhatsApp capabilities natively in 8x8 Contact Center, organizations can now provide a seamless end-to-end customer experience to send highly personalized, outbound messaging campaigns at scale, with inbound responses directly routing to their agents or bots with full context and rich reporting.
  • “Now, instead of ‘do not reply to this SMS’ companies can offer a direct transfer to contact center agents when required.”
    For industries in which proactive customer messaging and engagement is especially important, this new solution promises tremendous opportunities to enhance customer engagement.
  • Specific examples include:
    Key benefits of Proactive Outreach for 8x8 customers include:
    Proactive Customer Engagement: Increase customer awareness, engagement, and satisfaction for organizations through proactive rather than reactive engagement.

CIBC Innovation Banking Provides Growth Capital to Drips Holdings, LLC

Retrieved on: 
Wednesday, February 28, 2024

CIBC Innovation Banking announced today that it has provided growth financing to Drips Holdings, LLC (Drips), an Akron, Ohio-based conversational outreach company that helps organizations orchestrate large scale 1:1 conversations precisely at critical moments in the customer journey.

Key Points: 
  • CIBC Innovation Banking announced today that it has provided growth financing to Drips Holdings, LLC (Drips), an Akron, Ohio-based conversational outreach company that helps organizations orchestrate large scale 1:1 conversations precisely at critical moments in the customer journey.
  • Drips plans to utilize the financing to bolster product development and facilitate expansion into diverse industry verticals within U.S. markets.
  • We chose CIBC Innovation Banking to come along side us in our journey and fuel our growth.
  • “We are excited to partner with the Drips team to reach the next phase in their growth cycle and become an integral component in the customer communication cycle,” said John Flemming, CIBC Innovation Banking Managing Director.

New Research from Braze Reveals Critical Insights on Craft of Customer Engagement and How that Helps 85% of Top Brands Surpass their Revenue Goals

Retrieved on: 
Tuesday, February 27, 2024

Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today released its fourth annual Global Customer Engagement Review , examining customer engagement trends over the past year.

Key Points: 
  • Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today released its fourth annual Global Customer Engagement Review , examining customer engagement trends over the past year.
  • Also included is the Braze Customer Engagement Index which assesses the maturity of brands in terms of their customer engagement activities—showing that 85% of brands that successfully embrace the craft of customer engagement to power first-party relationships exceeded their revenue goals in 2023.
  • “Marketers are utilizing the power of AI to ignite creativity and craft personalized experiences that resonate with today’s consumer.
  • Only 24% are mapping customer behavior and sentiment and even fewer brands (6%) apply customer insights to their product and brand approach.

NinjaOne® and SentinelOne® Launch Joint Integration to Enhance Risk Mitigation and IT Security

Retrieved on: 
Tuesday, February 27, 2024

The cutting-edge solution provides enterprise security teams with leading levels of control and simplicity, while revolutionizing the management and security of digital environments.

Key Points: 
  • The cutting-edge solution provides enterprise security teams with leading levels of control and simplicity, while revolutionizing the management and security of digital environments.
  • “Our integration leverages state-of-the-art, AI-driven security solutions to provide IT, MSPs, and security teams with real-time insights and threat correlations.
  • Customers who already have SentinelOne instances can quickly utilize the integration to centralize security management within NinjaOne.
  • "The SentinelOne integration gives security visibility to all my technicians regardless of scope.

Klaviyo Announces Fourth Quarter and Fiscal Year 2023 Financial Results

Retrieved on: 
Tuesday, February 27, 2024

In conjunction with this announcement, Klaviyo will host a conference call for investors at 4:30 p.m.

Key Points: 
  • In conjunction with this announcement, Klaviyo will host a conference call for investors at 4:30 p.m.
  • ET (1:30 p.m. PT) today to discuss the results for its fourth quarter and fiscal year ended December 31, 2023 and its outlook for its first quarter ending March 31, 2024 and fiscal year ending December 31, 2024.
  • Customers.
  • KAV is an operational measure, does not represent revenue earned by us, and does not directly correlate to our pricing, revenue, or results of operations.

Puffco Launches New Limited-Edition Flourish Collection, Along with its First Direct-to-Consumer Flourish Glass Marketplace

Retrieved on: 
Tuesday, February 27, 2024

“The glass world has been, and continues to be, essential in allowing hash culture to flourish,” said Volodarsky.

Key Points: 
  • “The glass world has been, and continues to be, essential in allowing hash culture to flourish,” said Volodarsky.
  • “That’s why we wanted to offer the Flourish Glass Marketplace in tandem with the new limited-edition colorway for Puffco devices.”
    The limited-edition collection is currently available for early access on Puffco.com to Puffco’s SMS subscribers, with general access opening Feb. 29.
  • SMS subscribers will also be the first to know when the Flourish Glass Marketplace is open.
  • Sign up for SMS at: https://www.puffco.com/pages/sms-signup
    The Puffco Flourish Collection includes:

T-Mobile Report: Un-carrier Customers Protected from Over 19 Billion Scam Calls in 2023

Retrieved on: 
Wednesday, February 28, 2024

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20240227571367/en/
    In its 2023 Scam and Robocall Report, T-Mobile unveils the industry’s top scam trends and shares how Scam Shield helps keep customers protected (Graphic: Business Wire)
    What’s the news: The Un-carrier released its 2023 Scam and Robocall Report, sharing that T-Mobile’s Scam Shield identified or blocked 19.8 billion calls in 2023 — an impressive 628 spam calls every second.
  • Thanks to T-Mobile’s ongoing network advancements and government intervention, T-Mobile customers saw a 51% decrease in scam calls from 2022.
  • “In 2023, Scam Shield identified a staggering 628 scam calls every second, proving scammers aren’t slowing down.
  • As more carriers followed T-Mobile and implemented error code 608, the number of retry calls significantly declined, resulting in a steep decrease in scam calls in 2023.

Empatica Reveals Next Generation FDA-Cleared Epilepsy Watch and Launches AI Seizure Forecasting Study

Retrieved on: 
Wednesday, February 28, 2024

Empatica, a leader in remote health monitoring powered by AI, is proud to announce the official launch of EpiMonitor , the latest advancement in wearable epilepsy monitoring.

Key Points: 
  • Empatica, a leader in remote health monitoring powered by AI, is proud to announce the official launch of EpiMonitor , the latest advancement in wearable epilepsy monitoring.
  • In December 2023, Empatica also announced plans to conduct a groundbreaking study to develop a seizure forecasting algorithm, based on the world’s largest real-world data set in epilepsy patients.
  • “Our FORESIGHT clinical study is an incredibly exciting opportunity to advance personalized seizure forecasting,” said Dr. Marisa Cruz, Empatica’s Chief Medical Officer.
  • In 2018, Empatica’s Embrace wearable received FDA clearance for seizure monitoring, making it the world's first epilepsy watch to be cleared by the FDA.

Seagate Launches New E-commerce Website in the United States

Retrieved on: 
Monday, February 26, 2024

Seagate Technology plc (NASDAQ: STX), the leading innovator of mass-capacity storage solutions, today announced the launch of its new e-commerce website in the United States.

Key Points: 
  • Seagate Technology plc (NASDAQ: STX), the leading innovator of mass-capacity storage solutions, today announced the launch of its new e-commerce website in the United States.
  • "We are excited to launch our new e-commerce website in the U.S., which will provide consumers with a seamless and personalized shopping experience," said Lance Ohara, vice president of marketing at Seagate.
  • "The website will strengthen our relationship with our end users and enable us to deliver more value to them.
  • At Seagate, we continue to innovate and bring new products to market, and our new e-commerce website will be where end users can find it first."