Public utility

NPS Prism reveals America's customer loyalty leaders in its latest U.S. Benchmark Report

Retrieved on: 
Wednesday, February 21, 2024
Pharmacy, BNPL, Telecommunications, NPS, Public utility, DIY, Communication, Sherwin-Williams, Mint Mobile, Nuclear power plant, Royal Naval Patrol Service, Bain & Company, Interview, CX, Retail

NEW YORK, Feb. 21, 2024 /PRNewswire/ -- NPS Prism®, Bain & Company's customer experience (CX) benchmarking service, reveals America's customer loyalty leaders in its latest U.S. Benchmarks Report, The research measures Net Promoter ScoreSM, a widely used metric of customer sentiment and loyalty, using a double-blind survey of thousands of customers to assess more than 1,000 companies across 10 industries. The result is the most comprehensive, unbiased customer loyalty leaderboard available on the market. The companies below received the highest rankings in their sectors.

Key Points: 
  • Payment solutions like peer-to-peer (P2P) and buy now, pay later (BNPL) have continued to see increased usage since 2021 and, with that, higher customer expectations.
  • The impact of inflation and pricing on utility customer sentiment depends on critical factors, such as proactive communication and consistent transparency relating to rate changes.
  • In a competitive pharmacy landscape, local independent pharmacies and Publix emerge as industry leaders as they shift focus to personalized customer experience.
  • This report summarizes each industry's key customer sentiment metrics, including relationship NPS (rNPS), which captures the overall customer sentiment about a particular brand, and/or product NPS (pNPS), which measures customer satisfaction at the product level.

Parks Associates Co-Locates 15th Annual Smart Energy Summit at DISTRIBUTECH To Address Role Of Connected Home And Utility Partnerships For Future Of Energy Management

Retrieved on: 
Wednesday, February 21, 2024
SmartThings, Marketing, Internet, Southern Company, SVP, Carbon, Associate, Orange County Convention Center, Public utility, Universal Electronics, Public utilities commission, Business, VPP, Knowledge, Role, Consumer, Interview, Research, Standard Industries, Partnership

DALLAS, Feb. 21, 2024 /PRNewswire/ -- Parks Associates will host its 15th annual Smart Energy Summit: Engaging the Consumer at DISTRIBUTECH, on February 27-28 at the Orange County Convention Center, Room W311GH in Orlando, FL, featuring new consumer research and insights from industry leaders. The firm's current research shows 52% of US internet households say they actively work to reduce energy consumption at home, up from 44% in 2021. In addition, another 36% want to consume less energy but lack the time or knowledge.

Key Points: 
  • At Smart Energy Summit, interactive panels and keynote sessions address strategies for utilities, service providers, retailers, software providers, and manufacturers to expand and monetize energy management and other energy-focused offerings.
  • Evolving Business Models for Smart Home and Energy, February 27, 1:00 PM, provides insights into new revenue streams, partnerships, and new approaches to delivering smart home and smart energy services.
  • Advancements in Smart Energy Devices: Pioneering a Greener Home, February 28, 10:15 AM, focuses on how smart energy devices empower homeowners to make informed decisions, reduce energy waste, and contribute to a greener future.
  • To register for Smart Energy Summit, visit the event website or apply for a Press Pass here .

GE VERNOVA UNVEILS GRID DATA MANAGEMENT SOFTWARE TO UNLOCK A SMARTER, MORE RESILIENT ENERGY NETWORK

Retrieved on: 
Wednesday, February 21, 2024
EVS, Tata Power, Acquisition, Itron, Senior, Weather, AI, Connect, Internet of things, Data management, Public utility, Intelligence, Climate change, Information technology, Industrial, OT, Big data, Transmission, Internet, Machine learning, General Electric, Water, Renewable energy

Itron is among the key collaborators with GE Vernova to utilize the new federated grid data fabric software to better enable a more modern, secure, and resilient grid.

Key Points: 
  • Itron is among the key collaborators with GE Vernova to utilize the new federated grid data fabric software to better enable a more modern, secure, and resilient grid.
  • CAMBRIDGE, Mass., Feb. 21, 2024 /PRNewswire/ -- Today, GE Vernova launched GridOS® Data Fabric, the first data fabric designed for grid orchestration, to help utilities operate a grid that is both smarter, as renewable energy scales, and more resilient, as extreme weather events increase.
  • The grid today is more complex than ever before, and energy data is a contributor to this complexity, as this data is dispersed across the energy network, multiplying exponentially and creating data challenges for electric utilities to manage.
  • "This launch includes GridOS® Connect, our energy data integration engine, a key component for the federated grid data fabric that feeds continuously updated data sets into the system.

Hill International Promotes Two New First Vice Presidents: David Thomas and Pete Buchholz, PE, CCM

Retrieved on: 
Friday, February 16, 2024
Buchholz, Senior, CCM, LEED AP, City, NJ Transit, Growth, First, Hill, Natural Resources, Philadelphia International Airport, Mid-Atlantic (United States), Transport, Public utility

MOUNT LAUREL, N.J. and PHILADELPHIA and COLUMBUS, Ohio, Feb. 16, 2024 (GLOBE NEWSWIRE) -- Hill International, Inc., delivering the infrastructure of change, announced today the promotions of David Thomas and Pete Buchholz, PE, CCM, to First Vice President.

Key Points: 
  • MOUNT LAUREL, N.J. and PHILADELPHIA and COLUMBUS, Ohio, Feb. 16, 2024 (GLOBE NEWSWIRE) -- Hill International, Inc., delivering the infrastructure of change, announced today the promotions of David Thomas and Pete Buchholz, PE, CCM, to First Vice President.
  • Thomas, who joined Hill in 2019, has quickly risen through the ranks to lead the company’s business development efforts throughout the greater Philadelphia region and across Pennsylvania and New Jersey.
  • Thomas and Buchholz will report directly to Senior Vice President, Todd Cooper, PE, CCM, LEED AP, who manages Hill’s entire Mid-Atlantic region.
  • Congratulations to both, and I look forward to seeing the results they deliver for Hill and our clients.”

Teleperformance launches digital services arm, TP Infinity, to better serve clients through consulting, design and system integration services

Retrieved on: 
Thursday, February 15, 2024
Acquisition, IST, Public utility, Government, City, CX

TP Infinity seeks to address the growing client demand in the UK for an integrated approach to CX transformation in today's experience-led economy.

Key Points: 
  • TP Infinity seeks to address the growing client demand in the UK for an integrated approach to CX transformation in today's experience-led economy.
  • Its comprehensive portfolio spans consulting, technology, data analytics, design and creative services, combining Teleperformance's growing, global digital CX and transformation services with three independent digital companies integrated through Teleperformance's recent acquisition of Majorel.
  • In the UK, Teleperformance has 7,000+ employees across seven cities, including London, Manchester, Bristol, Glasgow, Gateshead and Bangor.
  • "Consolidating our digital consulting teams under the TP Infinity umbrella will allow us to keep tremendous focus on the extraordinary opportunities we have to help our clients build brand loyalty."

Itron to Showcase Innovative Grid Edge Intelligence Portfolio at DISTRIBUTECH 2024

Retrieved on: 
Wednesday, February 14, 2024
IOT (Internet of Things), Alternative Energy, Data Management, Energy, Green Technology, Technology, Other Natural Resources, Environment, Artificial Intelligence, Natural Resources, Other Technology, Software, Networks, Other Energy, Utilities, Location awareness, EV, AMI, Weather, DI, Outcome, Veritas Capital, Internet of things, Public utility, Transport, ITRI, Industrial internet of things, City, Electricity, Generator, Data management, Machine learning, Artificial intelligence, Water, Pressure, Renewable energy

“According to our customers, Itron’s Grid Edge Intelligence portfolio can enhance grid capacity by approximately 20% through the optimization of existing grid assets, delaying the immediate need to invest in more infrastructure to balance the grid.

Key Points: 
  • “According to our customers, Itron’s Grid Edge Intelligence portfolio can enhance grid capacity by approximately 20% through the optimization of existing grid assets, delaying the immediate need to invest in more infrastructure to balance the grid.
  • Itron’s proven Grid Edge Intelligence portfolio provides utilities with greater visibility and more control at the grid edge to better manage the integration of increasingly distributed and intermittent loads and supply sources amid rising energy demand.
  • Building on Itron’s Advanced Metering Infrastructure (AMI) solution, featuring distributed intelligence (DI), with advanced applications such as Itron’s grid edge Distributed Energy Resources Management System (DERMS), Grid Edge Intelligence optimizes capacity locally where it is needed.
  • Attendees can also experience Itron’s Grid Edge Intelligence portfolio in action with the Itron Experience:
    Itron Experience – Attendees can “Choose Your Own Grid Adventure” and see how their decisions just might make or break the grid.

ResultsCX Acquires Huntswood

Retrieved on: 
Wednesday, February 14, 2024
Consulting, Business, Professional Services, Small Business, Fintech, Acquisition, Customer experience, Financial services, Public utility, CXM, BFSI, Workforce, Partnership

ResultsCX , a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced today that it has acquired Huntswood , a UK-based consulting and customer solutions company.

Key Points: 
  • ResultsCX , a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced today that it has acquired Huntswood , a UK-based consulting and customer solutions company.
  • Rajesh Subramaniam, CEO and Managing Director of ResultsCX, said, “Huntswood stands out as a market leader in complaint management, remediation, and fraud resolution, drawing upon over two decades of invaluable experience in customer service.
  • Founded in 1996, Huntswood has continuously evolved to meet the changing demands and expectations of its clients and customers.
  • Huntswood is headquartered in Berkshire, UK with centres of excellence in South Africa, including two in Durban and one in Cape Town.

Private Funds CFO and Gen II Fund Services Release a 2nd edition of the Management Company Report

Retrieved on: 
Wednesday, February 14, 2024
CFO, Digital Solutions, Gen, Attention, Automation, GP, Partnership, Public utility

NEW YORK, Feb. 14, 2024 /PRNewswire-PRWeb/ -- Management companies for private funds are like a water heater or furnace – a necessity that requires care and maintenance, but doesn't command attention until they stop working.

Key Points: 
  • The 2024 Private Funds CFO Management Report, published by Private Funds CFO in partnership with Gen II Fund Services, LLC dives deeper into what GPs should know to service management companies successfully.
  • NEW YORK, Feb. 14, 2024 /PRNewswire-PRWeb/ -- Management companies for private funds are like a water heater or furnace – a necessity that requires care and maintenance, but doesn't command attention until they stop working.
  • Adaptability and a proactive approach are crucial for private equity management companies to thrive in the dynamic and competitive landscape of the industry.
  • "Adaptability and a proactive approach are crucial for private equity management companies to thrive in the dynamic and competitive landscape of the industry."

AAM Announces Partnership With Brentview Investment Management

Retrieved on: 
Wednesday, February 14, 2024
Partnership, AAM, Investment, Public utility

MONUMENT, Colo., Feb. 14, 2024 /PRNewswire/ -- Advisors Asset Management (AAM), a leading investment solutions provider, announced today that it has partnered with Brentview Investment Management (Brentview), a registered investment adviser with a singular focus on dividend growth investing.

Key Points: 
  • MONUMENT, Colo., Feb. 14, 2024 /PRNewswire/ -- Advisors Asset Management (AAM), a leading investment solutions provider, announced today that it has partnered with Brentview Investment Management (Brentview), a registered investment adviser with a singular focus on dividend growth investing.
  • "Brentview Investment Management possesses an impressive track record and focus on high-quality investments which we are excited to offer our client base," said Marilee Ferone, Executive Vice President, Asset Management Solutions, AAM.
  • "Brentview allows us to further bolster our group of investment management partners, who are core to our business."
  • "We are eager to work with AAM, one of the top distribution managers in the country, and add to their fleet of quality solutions for which they are known," said John Gomez, President, Founder, Brentview Investment Management.

Great Lakes Reports Fourth Quarter and Full Year 2023 Results

Retrieved on: 
Wednesday, February 14, 2024
GLDD, Investment, PSLRA, Growth, Texas Coastal Bend, Cape Hatteras, Wind, Climate change, House, Legislation, Public utility, Disposal, Cape, Empire Wind, MBE, Water resources, GAAP, Ecosystem, Congress, Security (finance), Cyclone, State, Senate, Depreciation, DBE, Water, Language, PPA, Adjustment, Safety, Public expenditure, River, Insurance, Acquisition, Inflation, Power purchase agreement, PIN, Annual report, Corps, Disaster, Government, Projection, WRDA, BP, Policy, Reputational damage, Liquefied natural gas, Infection, Video game

HOUSTON, Feb. 14, 2024 (GLOBE NEWSWIRE) -- Great Lakes Dredge & Dock Corporation (“Great Lakes” or the “Company”) (Nasdaq: GLDD), the largest provider of dredging services in the United States, today reported financial results for the quarter and year ended December 31, 2023.

Key Points: 
  • Lasse Petterson, President and Chief Executive Officer commented, “We ended the year strong with solid fourth quarter results.
  • Gross margin percentage increased to 21.3% in the fourth quarter of 2023 from -11.0% in the fourth quarter of 2022 partially due to improved project performance.
  • Great Lakes cautions investors that any forward-looking statements made by Great Lakes are not guarantees or indicative of future performance.
  • Great Lakes' future financial condition and results of operations, as well as any forward-looking statements, are subject to change and inherent risks and uncertainties.