Large business customers desire energy reliability, effective emergency communications, and trustworthiness
BOULDER, Colo., Oct. 19, 2023 /PRNewswire/ -- E Source is pleased to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes. The survey uses a 10-point scale, where 1 is the lowest score and 10 is the highest. Among nine attributes, large business customers selected three as most important for a utility to possess:
- The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes.
- Among nine attributes, large business customers selected three as most important for a utility to possess:
E Source Market Research conducts the annual Business Customer Satisfaction Study to provide utilities and account representatives with direct feedback from large business customers. - Over 600 large business customers participated in the 15th edition of the study, which revealed the top-ranked utilities in 2023.
- "Large business customers continue to rate reliable energy, effective emergency communications, and trustworthiness as the most important attributes a utility can possess," says Daniel Doutre, lead analyst, E Source Market Research.