BOSTON, Sept. 29, 2022 /PRNewswire/ -- ToolsGroup, a global leader in AI-driven retail and supply chain planning and optimization software, in collaboration with IHL Group, a global research and advisory firm for the retail and hospitality industries, today released a study on the role of inventory in consumer loyalty and what retailers can do to win and keep customers.
- In July 2022, IHL and ToolsGroup surveyed U.S. consumers on their loyalty to and trust of retailers, as well as their reasons for choosing online or in-store shopping.
- Across other retail sectors, customers have increased their trust in inventory availability from 1-7%.
- These include AI-supported retail planning software such as demand forecasting , inventory optimization , real-time inventory visibility, and order fulfillment optimization to create a healthy inventory balance.
- IHL Group is a global research and advisory firm specializing in technologies for the retail and hospitality industries.