Customer engagement

Salesloft Welcomes Sam Loveland as Chief Customer Officer

Retrieved on: 
Thursday, August 10, 2023
Data Management, Technology, Professional Services, Apps, Applications, Data Analytics, Software, Artificial Intelligence, Networks, Internet, Fintech, Finance, Customer success, Software as a service, Rhythm, Microsoft, Customer engagement, Trust, Acquisition, Heel, Pedigree, ServiceNow, Salesforce, Sales, Salesloft, Yammer

Salesloft, provider of the first and only global AI-powered revenue workflow platform, today announced the appointment of Sam Loveland as its Chief Customer Officer.

Key Points: 
  • Salesloft, provider of the first and only global AI-powered revenue workflow platform, today announced the appointment of Sam Loveland as its Chief Customer Officer.
  • As a pioneer of modern-day customer success programs, Loveland will leverage her deep experience to accelerate time to value and drive exceptional business outcomes for Salesloft customers.
  • “Salesloft is at the forefront of a global revolution that is redefining how revenue organizations do business,” said Sam Loveland, Chief Customer Officer at Salesloft.
  • “Sam is joining the executive leadership team at Salesloft during an exciting time of innovation and global expansion,” said David Obrand, CEO of Salesloft.

New Research Shows Digital Channel Usage and Customer Service Expectations Skyrocketing

Retrieved on: 
Wednesday, August 9, 2023
Professional Services, Data Management, Data Analytics, Technology, Other Technology, Software, Artificial Intelligence, Natural language processing, User experience, Consumer, Research, Customer engagement, Sale, Machine learning, Artificial intelligence, Growth, Ageing, AI, VRNT, Library, Social media, Organization, Retail, Online shopping, Customer service, Sales

The findings are from the 2023 State of Digital Customer Experience Report by Verint® (NASDAQ: VRNT), The Customer Engagement Company®, analyzing consumers’ and businesses’ digital engagement expectations.

Key Points: 
  • The findings are from the 2023 State of Digital Customer Experience Report by Verint® (NASDAQ: VRNT), The Customer Engagement Company®, analyzing consumers’ and businesses’ digital engagement expectations.
  • Exceptional customer experience is also a huge factor for consumer behavior as 80 percent of consumers are likely to become loyal customers of companies that deliver exceptional customer experiences via digital channels.
  • Every customer lost is a signal to re-evaluate, innovate, and improve customer engagement practices,” says Verint’s Jenni Palocsik, vice president, marketing insights, experience and enablement.
  • The broadening of digital platform usage provides businesses with a valuable opportunity to leverage customer data to deliver more tailored and personalized experiences.

Orbus Software Cloud Annual Recurring Revenue Grows 77%

Retrieved on: 
Thursday, August 3, 2023
Software, Technology, Networks, Data Management, Customer success, Washington State Department of Information Services, Software as a service, Partnership, IRAP, Mattamy National Cycling Centre, Microsoft, Customer engagement, Government, Human voice, Emerging technologies, Organization, Medtronic, Data analysis, Health care, Customer, ARR, Mining, Engineering, Alaska Airlines, Magic, Orbus, CFO, Growth, Social, Forrester, Irving Oil, Washington State Department of Social and Health Services, Food delivery, Management, Mobile phone

Enterprise architecture solutions provider, Orbus Software , has achieved strong revenue growth in the last year.

Key Points: 
  • Enterprise architecture solutions provider, Orbus Software , has achieved strong revenue growth in the last year.
  • During this period, the SaaS business grew by 77%, with a net revenue retention of 112% and a customer retention rate of more than 97%.
  • Over 50% of the company’s growth came from EMEA, with government and finance industries accounting for more than half of this.
  • Gareth Burton, CEO of Orbus Software, noted, “Orbus's continued strong growth is fundamentally driven by the value our solutions provide and the commitment of our global team.

Verint Da Vinci AI Wins Artificial Intelligence Breakthrough Award for “Best Overall AI Platform”

Retrieved on: 
Thursday, July 20, 2023
Professional Services, Data Management, Technology, Data Analytics, Software, Artificial Intelligence, Verint Systems, ChatGPT, Facial recognition, Customer engagement, Organization, Customer, Machine learning, Artificial intelligence, AI, VRNT, Robotics, ROI, Medical device, Customer service

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that the Verint Customer Engagement Platform, powered by Verint Da Vinci™ AI , was selected as the “Best Overall AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a prominent market intelligence organization that recognizes the best companies, products, and technologies in the realm of Artificial Intelligence (AI).

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that the Verint Customer Engagement Platform, powered by Verint Da Vinci™ AI , was selected as the “Best Overall AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a prominent market intelligence organization that recognizes the best companies, products, and technologies in the realm of Artificial Intelligence (AI).
  • Verint Da Vinci AI is at the core of the Verint Open CCaaS Platform™ , enabling brands to maximize the value of AI and deliver tangible business outcomes.
  • Through an open, secure, and data-driven AI design, Verint Da Vinci AI integrates commercially available models, like ChatGPT, alongside Verint’s own proprietary AI capabilities.
  • Managing an exponential number of interactions while meeting skyrocketing expectations is a challenge that Verint is helping brands meet,” says James Johnson, managing director, AI Breakthrough.

Lilly Pulitzer Accessorizes with Oracle Cloud

Retrieved on: 
Tuesday, July 18, 2023
Cloud, Culture, POS, Lilly Pulitzer, Intelligence, Signature, Oracle, Customer engagement, Tablet, CHARLOTTE, Lilly, Oracle Cloud, Oracle Retail Predictive Application Server, Digital, Retail, Online shopping

CHARLOTTE, N.C., July 18, 2023 /PRNewswire/ -- Oracle Retail Cross Talk -- Resort and fashion retailer Lilly Pulitzer is transforming its in-store experience for shoppers and associates with Oracle Cloud. Lilly Pulitzer can be found online, in more than 60 retail stores, in major department stores, and more than 50 Signature stores nationwide. To automate and scale how it serves shoppers in store, the brand recently implemented the mobile Oracle Retail Xstore Point of Service (POS) system and Oracle Retail Xstore Office Cloud Service. Running on tablets, cloud-based solutions provide Lilly Pulitzer's associates with visibility into a customer's prior purchase history and inventory levels so they can help shoppers discover the brand's latest distinctive prints from anywhere in the store.

Key Points: 
  • CHARLOTTE, N.C., July 18, 2023 /PRNewswire/ -- Oracle Retail Cross Talk -- Resort and fashion retailer Lilly Pulitzer is transforming its in-store experience for shoppers and associates with Oracle Cloud.
  • To automate and scale how it serves shoppers in store, the brand recently implemented the mobile Oracle Retail Xstore Point of Service (POS) system and Oracle Retail Xstore Office Cloud Service.
  • "Connecting with our customers and local communities to create meaningful experiences every day is a priority for Lilly sales associates," said Michelle Kelly, CEO, Lilly Pulitzer.
  • With Oracle Xstore Office Cloud Service, Lilly Pulitzer was also able to integrate promotions into the POS system, including its 'Gift with Purchase' offers and loyalty program.

Open Mainframe Project Announces Schedule for Open Mainframe Summit Las Vegas on September 11

Retrieved on: 
Thursday, July 13, 2023
Mainframe, Shift, Ansible, Learning, SUSE, IBM, COBOL, Engineering, Organization, Open Mainframe Project, Resource, Linux, Feilong, Automation, Broadcom Inc., Customer engagement, Tomorrow, Rocket Software, Student, Community, Open source, Consultant, SAN, Face, MGM Grand, Education, Accenture, Conference, Video game, Typesetting, Management, Online shopping, Zow Tlang

SAN FRANCISCO, July 13, 2023 /PRNewswire/ -- The Open Mainframe Project, an open source initiative that enables collaboration across the mainframe community to develop shared tool sets and resources, today announced the schedule for the 4th annual Open Mainframe Summit. This year, the premier mainframe event will be co-located with two industry conferences - IBM TechXchange Conference 2023, hosted in Las Vegas on September 11-14; and Open Source in Finance Forum, hosted in New York City on November 1.

Key Points: 
  • SAN FRANCISCO, July 13, 2023 /PRNewswire/ -- The Open Mainframe Project , an open source initiative that enables collaboration across the mainframe community to develop shared tool sets and resources, today announced the schedule for the 4th annual Open Mainframe Summit.
  • Open Mainframe Summit will be featured as part of the Community Day on September 11 at the MGM Grand Hotel.
  • The schedule for the Las Vegas event includes keynotes about open source, Zowe use cases, diversity in the mainframe community and mentorships.
  • To attend Open Mainframe Summit Las Vegas at the MGM Grand Hotel, register for IBM TechXchange.

Verint Customer Stanley Black and Decker Outdoor Wins Contact Center Excellence Award

Retrieved on: 
Tuesday, July 11, 2023
Professional Services, Data Management, Technology, Software, Consulting, Artificial Intelligence, Verint Systems, SWK, Life, CX, Automation, Customer engagement, Forecasting, Stanley Black & Decker, Organization, CCW, VRNT, NYSE, Video game

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that its customer, Stanley Black & Decker (NYSE: SWK) Outdoor, is the recipient of the 2023 Customer Contact Week (CCW) Excellence Award for the Best-in-Class Contact Center category (99 seats or less).

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that its customer, Stanley Black & Decker (NYSE: SWK) Outdoor, is the recipient of the 2023 Customer Contact Week (CCW) Excellence Award for the Best-in-Class Contact Center category (99 seats or less).
  • The CCW Excellence Awards recognize the leading companies and executives for their dedication to and excellence in the contact center industry over the past year.
  • Stanley Black & Decker Outdoor leverages Verint to elevate their contact center operations and enhance customer and employee experiences.
  • "In one aspect, we are the face of the company since our contact center can often be the first point of contact for our customers,” says Ken Kotlarek, Jr., director, customer support, Stanley Black & Decker Outdoor.

Modernizing Quality Management Systems: Look to the Future with Connected Life Sciences, Upcoming Webinar Hosted by Xtalks

Retrieved on: 
Thursday, June 22, 2023
Quality management system, QMS, Engineering, Customer engagement, Goodman, Mobile phone, Retail

TORONTO, June 22, 2023 /PRNewswire-PRWeb/ -- In an era where digital transformation is disrupting traditional systems and paving the way for innovative solutions, it becomes crucial to address the challenges faced in quality management. In this light, a highly informative, free webinar is set to discuss how to modernize Quality Management Systems (QMS) and look towards a future with connected life sciences.

Key Points: 
  • In this free webinar, learn why a connected life sciences approach propelled by digital platforms and quality management systems is the future of quality.
  • Attendees will learn about bringing quality systems on par with other pillar systems.
  • In this light, a highly informative, free webinar is set to discuss how to modernize Quality Management Systems (QMS) and look towards a future with connected life sciences.
  • Don't miss this opportunity to learn about the future of quality management in life sciences.

Microsoft Talent Joins The Mesmerise Group to Drive Growth of Immersive Technology Solutions for the Enterprise

Retrieved on: 
Wednesday, June 21, 2023
Workforce, Microsoft HoloLens, Hypnosis, Collaboration, TTV, Microsoft, Autodesk, Trimble, Customer engagement, Organization, S&P Global, Haydon, Sis, Microsoft Mesh, Artificial intelligence, Architecture, Growth, GTM, AI, XR, Micro ISV, House, Management, Sales, Video game, Engineering, Kaiser, Metaverse

LONDON, June 21, 2023 /PRNewswire/ -- The Mesmerise Group, the trusted guide to immersive technology, AI, and sustainability for the enterprise, today announced the hiring of four accomplished executives that will each play a critical role in the development of its immersive technology, responsible artificial intelligence, and sustainability efforts.

Key Points: 
  • Hoffman, House and Kaiser are also co-founders of IQXR, a Mesmerise Group company focused on creating an intelligent spatial computing platform.
  • At IQXR, they will each hold leadership roles as Chief Executive Officer, Chief Technology Officer, and Chief Product Officer, respectively.
  • Their combined decades of industry expertise will be invaluable to our continued growth," said Daglar Cizmeci, Group CEO and Co-founder of The Mesmerise Group.
  • As spatial computing continues to evolve, The Mesmerise Group is committed to making the Metaverse a more usable, scalable place for enterprise companies and beyond.

Verint Partners Recognized for Excellence at 2023 Engage Global Customer Conference

Retrieved on: 
Thursday, June 15, 2023
Software, Other Communications, Internet, Marketing, Artificial Intelligence, Data Management, Communications, Technology, Metadata, Engage, Servion, Customer engagement, Creativity, Human voice, Organization, Generative, WFM, Artificial intelligence, Ecosystem, AI, API, VRNT, Workforce management, Video game, Sales, Verint Systems

ENGAGE 2023 — Verint® (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across North America and Latin America at Engage 2023, the industry’s premier customer engagement event in Las Vegas.

Key Points: 
  • ENGAGE 2023 — Verint® (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across North America and Latin America at Engage 2023, the industry’s premier customer engagement event in Las Vegas.
  • Awards were given to Verint partner organizations for their achievements in helping customers succeed with Verint solutions.
  • “The Verint Partner Program is stronger thanks to these organizations and their abilities to help our customers overcome business and operational challenges and deliver exceptional customer experiences.”
    Verint also announced the winners of the Engage 2023 Integration Challenge where partners showcased their creativity and development skills by building innovative integrations with Verint solutions to improve customer engagement.
  • Driven by customer demand for combined solutions, partners leveraged the openness of the Verint Platform and the developer portal to access APIs and guides to create integrations across the Verint portfolio.