Customer engagement

Build Intelligent AI Bots That Speak Your Language: Maqsam's AI Conversational Chatbot Unveiled

Retrieved on:

Wednesday, September 13, 2023

Natural language processing, Meta, Exhibition, Speech, LLM, Hope, Microsoft, Customer engagement, Algorithm, Personality, AI, Customer service, Amazon, Arabic, Arabian Peninsula

Maqsam's AI conversational chatbot makes this a reality, and it doesn't stop there.

Key Points:

Maqsam's AI conversational chatbot makes this a reality, and it doesn't stop there.
One of the standout features of Maqsam's AI conversational chatbot is its hyper-local advantage, especially in Arabia.
What sets their AI conversational chatbot apart is it continuously learns and improves its performance overtime; ensuring customer engagement efforts are always up-to-date and effective.
In a world where low-resource languages pose significant challenges for businesses, Maqsam's AI conversational chatbot is the beacon of hope.

GLOBAL ENVIRONMENTALISTS GATHER TO DISCUSS THE FUTURE OF TONEWOODS

Retrieved on:

Monday, September 11, 2023

Nature, Environmental Investigation Agency, Pressure, World Resources Institute, Lagos State Waste Management Authority, Customer engagement, Biodiversity, Climate change, Division, Natural Resources, Amidon, McAuslan, Climate, Policy, Health, Martin, Agriculture, Woodworking, Management

PA, with the purpose of bringing like-minded organizations together to discuss the current and future state of tonewoods.

Key Points:

PA, with the purpose of bringing like-minded organizations together to discuss the current and future state of tonewoods.
Mr. Ripsam presented Martin's sustainability program and discussed how it is the foundation of Martin Guitar's strategic plans.
"The future of tonewoods, especially exotic tonewoods, is in question and the time to act is now," said Ripsam.
Charles Barber, Director of Natural Resources Governance & Policy for the World Resources Institute, gave the audience his perspective on global deforestation trends and global tree cover loss in 2022.

Verint Announces Q2 FYE 2024 Results

Retrieved on:

Wednesday, September 6, 2023

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three and six months ended July 31, 2023 (FYE 2024).

Key Points:

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three and six months ended July 31, 2023 (FYE 2024).
Our differentiated open platform with Verint Da VinciTM AI at the core allows us to accelerate innovation and in Q2 we unveiled many new bots at our annual customer conference.
We believe our SaaS momentum reflects the growing interest in our AI capabilities with the majority of our Q2 New SaaS ACV bookings including one or more Verint specialized bots,” said Dan Bodner, Verint CEO.
Grant Highlander, Verint CFO, added, “We are pleased to report that the $11 million of New SaaS ACV deals that slipped from Q1 were all booked in Q2.

Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces

Retrieved on:

Thursday, August 31, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be commercially available in the Microsoft Azure Marketplace by early fall.

Key Points:

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be commercially available in the Microsoft Azure Marketplace by early fall.
Earning co-sell ready status allows Verint to work with Microsoft to enable more organizations to increase customer experience (CX) automation by leveraging the Verint platform on Azure.
By increasing CX automation, Verint and Microsoft will enable brands to elevate CX while reducing operating costs.
This next-generation open CCaaS platform delivers CX automation while lowering operating costs and ultimately enables brands to achieve best-in-class contact center operations.

Sinch MessageMedia Announces Increased Capabilities of its HubSpot SMS & MMS Integration

Retrieved on:

Tuesday, August 29, 2023

Cloud, Federal Data Services Hub, Central Community College, Personal service corporation, Marketing, MMS, Research, HubSpot, Customer engagement, CRM, Communication, Ecosystem, SMS, Mobile phone, Sinch

DENVER and STOCKHOLM, Aug. 29, 2023 /PRNewswire/ -- Sinch (Sinch AB (publ) – XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia's industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot's Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers' communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.

Key Points:

Through this new SMS and MMS Service Hub integration, Sinch MessageMedia makes it easy to streamline communications throughout the entirety of the customer journey.
Sinch MessageMedia's SMS for HubSpot solution provides powerful one-to-one conversational messaging that enables brands to build stronger relationships with their customers.
Personalized Service: With HubSpot's CRM capabilities and Sinch MessageMedia's integration, businesses can personalize their SMS communications based on customer information and previous interactions, improving customer experience.
To learn more about Sinch MessageMedia's capabilities, visit the team at INBOUND (Booth 20) in Boston, September 5-8, 2023 or explore the website here .

Sinch MessageMedia Announces Increased Capabilities of its HubSpot SMS & MMS Integration

Retrieved on:

Tuesday, August 29, 2023

DENVER and STOCKHOLM, Aug. 29, 2023 /PRNewswire/ -- Sinch (Sinch AB (publ) – XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia's industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot's Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers' communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.

Key Points:

Through this new SMS and MMS Service Hub integration, Sinch MessageMedia makes it easy to streamline communications throughout the entirety of the customer journey.
Sinch MessageMedia's SMS for HubSpot solution provides powerful one-to-one conversational messaging that enables brands to build stronger relationships with their customers.
Personalized Service: With HubSpot's CRM capabilities and Sinch MessageMedia's integration, businesses can personalize their SMS communications based on customer information and previous interactions, improving customer experience.
To learn more about Sinch MessageMedia's capabilities, visit the team at INBOUND (Booth 20) in Boston, September 5-8, 2023 or explore the website here .

Careington Benefit Solutions Announces Launch of New Commercial Lines Insurance

Retrieved on:

Tuesday, August 22, 2023

Insurance, Marketing, Policy, University, Risk management, Property, TPA, Consultant, Customer engagement, Medicare, Casualty, Third party

FRISCO, Texas, Aug. 22, 2023 /PRNewswire/ -- Careington Benefit Solutions, affiliate of Careington International Corporation, announces the expansion of its service offerings to now include customizable commercial lines for property and casualty insurance.

Key Points:

FRISCO, Texas, Aug. 22, 2023 /PRNewswire/ -- Careington Benefit Solutions, affiliate of Careington International Corporation, announces the expansion of its service offerings to now include customizable commercial lines for property and casualty insurance.
Backed by more than 40 years of industry experience, Careington Benefit Solutions is a single-source solution for insurance, administrative and marketing solutions.
Beyond commercial lines insurance, Careington Benefit Solutions offers a robust suite of insurance products, as well as 150+ money-saving health, wellness, lifestyle and virtual health products.
"Careington Benefit Solutions is dedicated to delivering competitive insurance product options and full-scale administrative services to our diverse clients nationally," said Careington Benefit Solutions Chief Executive Officer Stewart Sweda.

Verint, General Dynamics Information Technology and Stanley Black and Decker Outdoor Recognized Among 2023 ICMI Global Contact Center Award Finalists

Retrieved on:

Thursday, August 17, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that two of its customers, General Dynamics Information Technology and Stanley Black and Decker Outdoor , were named as finalists in the ICMI Global Contact Center Awards *.

Key Points:

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that two of its customers, General Dynamics Information Technology and Stanley Black and Decker Outdoor , were named as finalists in the ICMI Global Contact Center Awards *.
General Dynamics Information Technology uses Verint to improve response speed, identify customer trends, and guide interactions toward better outcomes.
Stanley Black and Decker Outdoor leverages Verint to reduce call abandonment rates and enhance agent engagement and empowerment within the contact center.
“We are proud to be recognized alongside Stanley Black & Decker Outdoor and General Dynamics Information Technology as ICMI award finalists,” says Verint’s Celia Fleischaker, chief marketing officer.

Verint and Five9 Announce New Research on the Modern Evolving Contact Center

Retrieved on:

Tuesday, August 15, 2023

The findings revealed that larger companies (2,500 or more contact center employees) are nearly three times more likely to store engagement data in multiple silos.

Key Points:

The findings revealed that larger companies (2,500 or more contact center employees) are nearly three times more likely to store engagement data in multiple silos.
Contact center leaders from smaller companies (500 to 2,499 contact center employees) have challenges when trying to derive meaningful insights from their engagement data – 46 percent cited a limited budget as one of their top business challenges.
Maximizing Contact Center Efficiency: The struggle to find qualified staff leaves contact center executives needing to do more with fewer resources.
A total of 250 phone surveys were conducted among contact center leaders in the U.S. between April 26, 2023, and May 30, 2023.

For the Fifth Consecutive Year, Verint Interaction Analytics Receives Top Customer Satisfaction Scores for Product Innovation in New Industry Report

Retrieved on:

Thursday, August 10, 2023

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, received the highest ratings in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Interaction Analytics (IA) for the Enterprise report*, including a perfect product innovation score for the fifth consecutive year.

Key Points:

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, received the highest ratings in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Interaction Analytics (IA) for the Enterprise report*, including a perfect product innovation score for the fifth consecutive year.
DMG’s report explores the importance, value, and benefits of IA when it is applied to customer experience (CX) management and AQM.
Verint Interaction Analytics is an AI-enabled set of best-of-breed CX automation solutions that are part of Verint's Open CCaaS platform.
Verint Interaction Analytics is powered by Verint Da Vinci AI™ with market-leading real-time and near real-time transcription capabilities deployed in more than 80 languages and dialects.