Customer engagement

New Book from Branding and Marketing Authority Redefines Customer Relationships

Retrieved on: 
Tuesday, December 5, 2023

NEW YORK, Dec. 5, 2023 /PRNewswire/ -- Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers, by Mary Ann O'Brien, is now available. The book is published with Forbes Books, the exclusive business book publishing imprint of Forbes, and is available on Amazon today.

Key Points: 
  • The book is published with Forbes Books, the exclusive business book publishing imprint of Forbes, and is available on Amazon today.
  • The new book from O'Brien—founder of the Omaha-based brand strategy, advertising, and experience firm OBI—presents a refreshing new perspective on customer relationships.
  • With Ask & Deliver, the branding and marketing thought leader demonstrates how being direct with your customers—asking them what they want, listening to what they are really saying, and delivering the exact experience or product they want—can transform your business and spark growth.
  • Ask & Deliver uses the evolution of OBI and the pioneering O'Brien Voice of the Customer (O.VoC) survey to reveal the core concepts that have propelled O'Brien to the top of her industry.

Resulticks and PathFactory Announce Transformative Partnership to Elevate B2B Marketing and Sales Enablement

Retrieved on: 
Monday, November 13, 2023

WASHINGTON, Nov. 13, 2023 /PRNewswire-PRWeb/ -- PathFactory, the leading B2B content intelligence platform, today announced a new partnership with Resulticks, a global leader in customer engagement and connected experiences. This strategic partnership, facilitated by A Next-Gen Holdings, is set to redefine B2B marketing, sales enablement, and audience engagement.

Key Points: 
  • WASHINGTON, Nov. 13, 2023 /PRNewswire-PRWeb/ -- PathFactory, the leading B2B content intelligence platform, today announced a new partnership with Resulticks, a global leader in customer engagement and connected experiences.
  • This strategic partnership, facilitated by A Next-Gen Holdings, is set to redefine B2B marketing, sales enablement, and audience engagement.
  • "The partnership between Resulticks and PathFactory combines two powerful platforms, giving customers access to new personalization and targeting capabilities, manageable from a single point."
  • The partnership between Resulticks and PathFactory will give businesses a competitive edge in the way they engage with and nurture their prospects.

Traver Connect Launches Concierge Service With Retention Moves™

Retrieved on: 
Monday, November 13, 2023

RICHARDSON, Texas, Nov. 13, 2023 /PRNewswire/ -- Traver Connect, a complete suite of solutions for All Things BDC ™, today announced it has launched their newest offering, Retention Moves. The white glove, concierge-style service offers many of the high-touch interactions today's customers crave, including an established pick-up and delivery network, mobile tracking capabilities, and help with setting recall and service appointments. 

Key Points: 
  • RICHARDSON, Texas, Nov. 13, 2023 /PRNewswire/ -- Traver Connect, a complete suite of solutions for All Things BDC ™, today announced it has launched their newest offering, Retention Moves.
  • Though the economy is back online, the consumer preference for personalized, white-glove service continues," said Paul Croshaw, VP of Customer Engagement and Retention at Traver Connect.
  • We've been working hard behind the scenes putting together the partnerships, processes, and solutions to ensure a seamless transition for our dealer partners," said John Traver, Founder, Traver Connect.
  • This hands-on approach is what has such a profound impact on the service and sales teams Traver Connect serves.

New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation

Retrieved on: 
Wednesday, November 1, 2023

As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst a backdrop of labor shortages.

Key Points: 
  • As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst a backdrop of labor shortages.
  • In the age of labor scarcity, automation to support modern digital customer engagement can be of tremendous value for the retail sector, where customer experience is paramount.
  • Verint experts say customer experience automation can help activate customer insights, closing feedback loops, to help retailers with continuous improvement.
  • To learn more about how retailers can optimize customer engagement strategies, relieve hiring pressures, and achieve exceptional return on investment though intelligent automation, download the Verint 2023 Holiday Survival Guide .

Media Alert: BrainChip Hosts ‘Sustainable Cities Using Smart Efficient AI’ Workshop at Hackster.io Impact Summit 2023

Retrieved on: 
Monday, October 30, 2023

Todd Vierra, Vice President Customer Engagement at BrainChip Holdings Ltd (ASX: BRN, OTCQX: BRCHF, ADR: BCHPY), the world’s first commercial producer of ultra-low power, fully digital, event-based, neuromorphic AI IP, will lead a workshop entitled “Sustainable Cities Using Smart Efficient AI” at the Hackster.io Impact Summit 2023 November 15.

Key Points: 
  • Todd Vierra, Vice President Customer Engagement at BrainChip Holdings Ltd (ASX: BRN, OTCQX: BRCHF, ADR: BCHPY), the world’s first commercial producer of ultra-low power, fully digital, event-based, neuromorphic AI IP, will lead a workshop entitled “Sustainable Cities Using Smart Efficient AI” at the Hackster.io Impact Summit 2023 November 15.
  • The 45-minute session looks at various ways new, sustainable cities will be using AI to provide a low -power, cost-effective way to create these communities of tomorrow.
  • Vierra will discuss how BrainChip is working with partners to develop and deploy key use cases that target applications such as preventative maintenance, environmental monitoring and control, and smart city infrastructure.
  • This workshop will provide various design efficiencies and trade-offs for edge-based applications that allow these futuristic cities to fully realize cost-effective methods in which AI can be used for good.

Innovation Expert Jason Wild Joins InnovationForce in Advisory Board Role

Retrieved on: 
Monday, October 30, 2023

RALEIGH, N.C., Oct. 30, 2023 /PRNewswire-PRWeb/ -- InnovationForce, the world's first AI-enabled Ecosystem Relationship Management (ERM) platform for innovation, today announced the addition of industry expert Jason Wild to join the advisory board. With a wealth of experience and knowledge in driving customer-centric innovation strategy, Wild will help InnovationForce scale to its next stage of growth inside and beyond the energy industry vertical.

Key Points: 
  • InnovationForce, today announced the addition of industry expert Jason Wild, to join the advisory board.
  • RALEIGH, N.C., Oct. 30, 2023 /PRNewswire-PRWeb/ -- InnovationForce , the world's first AI-enabled Ecosystem Relationship Management (ERM) platform for innovation, today announced the addition of industry expert Jason Wild to join the advisory board.
  • Jason Wild is an award-winning innovation, growth, and strategy executive who helps companies transform into ethical and responsible customer-centric organizations.
  • Leveraging this experience, Wild is currently co-authoring a book with innovation leadership expert and Harvard Business School Professor Linda A. Hill.

Zoom Launches ISV Exchange Program with Verint

Retrieved on: 
Wednesday, October 25, 2023

Verint ® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November .

Key Points: 
  • Verint ® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November .
  • The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.
  • “Our announcement today makes the Verint open platform available to Zoom customers through Zoom for the first time.
  • As Zoom continues to expand their capabilities, we will remain in lock step with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach.”
    “We are excited to have Verint as one of our strategic partners,” says Doug Chaney, head of ISV & Marketplace Sales at Zoom.

Say Goodbye to Consumer Bill Shock with CSG Bill Explainer

Retrieved on: 
Thursday, October 19, 2023

To help businesses achieve a new level of customer trust, CSG today launched CSG Bill Explainer , an AI-driven solution that enhances consumer bill comprehension with intuitive billing explanation.

Key Points: 
  • To help businesses achieve a new level of customer trust, CSG today launched CSG Bill Explainer , an AI-driven solution that enhances consumer bill comprehension with intuitive billing explanation.
  • Designed specifically to anticipate and prevent bill shock, Bill Explainer taps the power of generative AI by leveraging Microsoft Azure OpenAI Service to personalize consumer bill insights across thousands of complex billing scenarios.
  • Using Azure OpenAI’s contextual, natural language abilities, Bill Explainer delivers proactive communications to help consumers easily understand what’s changed in their bill so there are no surprises.
  • For more information about CSG Bill Explainer and its capabilities, visit www.csgi.com/products/bill-explainer-PR .

Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk

Retrieved on: 
Tuesday, October 17, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc.
  • “With data privacy laws increasing across the globe to help protect citizens, brands need to comply, or they risk having damaged reputations and a lack of trust from customers due to the possibility of data breaches.
  • The Verint PII Redaction Bot automatically identifies and removes PII in interaction data.
  • The Verint PII Redaction Bot is part of Verint’s team of specialized bots powered by the Verint Open CCaaS Platform with Verint Da Vinci AI and Verint Engagement Data Hub at the platform core.

Building a Winning Life Science Eco-system - Leveraging the Quality Link between Platform, Processes and Patients, Upcoming Webinar Hosted by Xtalks

Retrieved on: 
Tuesday, October 17, 2023

TORONTO, Oct. 17, 2023 /PRNewswire-PRWeb/ -- In the Life Science industry today, organizations like pharmaceuticals and medical devices are struggling to rapidly enable new technologies at scale. While striving to align operations with business objectives, they must equally contend with disparate systems that are often encumbered by manual processes and capability limitations. These same organizations remain sensitive to the rising total cost of quality due to increasing complexity, globalization, regulatory compliance and supply chain risks.

Key Points: 
  • In this free webinar, learn how life science organizations are unlocking the full power and potential of the Salesforce platform.
  • The featured speakers will discuss the crucial differences between an "open digital platform" and a "closed application platform."
  • Attendees will learn the benefits of integrating key pillar systems to enable proactive quality.
  • Watch this unique webinar to discover how Life Science organizations can a combine a best-in-class platform with freedom of solution choice to improve product quality, productivity and supply chain continuity.