Customer engagement

PourMyBeer Releases 2023 Impact Report Highlighting Self-Pour Market Dominance, With 66.7% Growth Year-Over-Year

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Thursday, January 25, 2024

Customer engagement, CO2, Drink, Impact, Market, Love, Heart, Rest, Tourism

AMBLER, Pa., Jan. 25, 2024 /PRNewswire-PRWeb/ -- PourMyBeer is the only self-pour technology company in the world, with over one hundred and eighty million ounces dispensed in 2023. They've just released their first-ever comprehensive Impact Report. This report goes through data in a way that's never been done before. It illustrates their market expansion, customer engagement, and sustainability, all while boosting profits for businesses adopting the innovative self-pour model.

Key Points:

PourMyBeer's 2023 Impact Report unveils transformative growth in the self-pour technology sector, spotlighting a 66.7% surge in market presence and over $59.7 million in operator revenue.
It illustrates their market expansion, customer engagement, and sustainability, all while boosting profits for businesses adopting the innovative self-pour model.
Revenue Growth: Operators using PourMyBeer technology generated over $59.7 million in revenue in 2023, demonstrating the profitability of the self-pour model.
PourMyBeer's 2023 Impact Report is available for download , providing in-depth insights into self-pour technology's impact on the beverage industry.

Outsell and Foureyes Announce Groundbreaking Strategic Partnership to Transform Dealership Engagement

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Friday, January 19, 2024

Collection, Partnership, AI, Communication, CRM, Conference, NADA, Customer engagement

MINNEAPOLIS , Jan. 19, 2024 /PRNewswire/ -- Outsell and Foureyes are thrilled to announce a strategic partnership poised to revolutionize customer engagement in the automotive industry.

Key Points:

MINNEAPOLIS , Jan. 19, 2024 /PRNewswire/ -- Outsell and Foureyes are thrilled to announce a strategic partnership poised to revolutionize customer engagement in the automotive industry.
This collaboration harnesses Foureyes' groundbreaking technology, integrating seamlessly with Outsell's Customer Engagement Platform powered by AI Assist™, to provide dealers with unprecedented insights and communication capabilities.
Identity Resolution, driven through website activity collection, will launch timely omnichannel personalized communications, increasing customer engagement by over 30 percent.
We are excited to partner with Foureyes as we expand the Outsell Customer Engagement Partner Ecosystem."

10th Annual Customer Engagement Study Reveals Generational Shifts in How IT Decision Makers Engage with Technology Content and Advertising

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Thursday, January 11, 2024

Research, Social media, Generation Z, Generation X, Baby boomers, Gen, Workplace, Customer engagement, Organization, Marketing, Literature, IDG

The study delved into the technology purchase process, analyzing the types and volume of content consumed by IT buyers, as well as the effectiveness of technology ads.

Key Points:

The study delved into the technology purchase process, analyzing the types and volume of content consumed by IT buyers, as well as the effectiveness of technology ads.
The research uncovered notable differences in content preferences among younger IT buyers, particularly Gen Z, compared to their older counterparts.
"For over a decade, our Customer Engagement Study has revealed the evolving preferences of IT decision-makers in their selection of tech vendors.
Over 98% of ITDMs said they took additional actions after encountering technology solution advertisements, with the majority conducting further online research (51%).

Verint Open Platform for Retailers Showcased at NRF 2024, Latest Retail Research Announced

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Thursday, January 11, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it will demonstrate its open platform capabilities for retailers at NRF 2024, and its new retail research findings are now available.

Key Points:

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it will demonstrate its open platform capabilities for retailers at NRF 2024, and its new retail research findings are now available.
The newly published Verint Experience Index (VXI) Retail Study shows that recent reports of the death of in-store shopping have been greatly exaggerated.
The Verint Open Platform for Retailers leverages solutions to help modernize retail operations and deliver elegant experiences across physical locations and digital channels that will ultimately increase customer foot traffic and enhance sales.
Download the Verint Experience Index: Retail report for the full rankings and more insights, including details on the omnichannel customer journey, for the 25 retailers featured.

Report: AI is having a significant impact on enterprise-level customer engagement

Retrieved on:

Friday, January 12, 2024

Customer engagement, Marketing, AI, Behavior, Algorithm, Advertising

ATLANTA, Jan. 12, 2024 /PRNewswire-PRWeb/ -- MessageGears, the leading cross-channel engagement platform for big consumer brands, announces the results of a study on AI and customer engagement. A key takeaway from the survey of enterprise marketers in companies with 500 or more employees is that the vast majority already use AI in their marketing – and it's paying off.

Key Points:

ATLANTA, Jan. 12, 2024 /PRNewswire-PRWeb/ -- MessageGears , the leading cross-channel engagement platform for big consumer brands, announces the results of a study on AI and customer engagement.
In times of tight budgets and streamlined teams, marketers are looking to AI as a means of reducing costs.
Enterprise leaders said AI has been particularly useful in boosting customer engagement.
To access the complete report, The Enterprise Perspective on AI & Customer Engagement, go here .

Verint Announces Participation in Upcoming Investor Conference

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Wednesday, January 3, 2024

Consulting, Data Management, Other Retail, Technology, Professional Services, Marketing, Communications, Retail, Software, Artificial Intelligence, Hardware, Lotte, Conference, Customer engagement, Corporation, VRNT

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its participation in the 26th Annual Needham Growth Conference at the Lotte NY Palace Hotel in New York City on January 18, 2024.

Key Points:

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its participation in the 26th Annual Needham Growth Conference at the Lotte NY Palace Hotel in New York City on January 18, 2024.
Verint’s Chief Corporate Development Officer, Alan Roden, and Investor Relations and Corporate Development Director, Matthew Frankel, will host one-on-one meetings with investors.
Please reach out to your Needham salesperson for additional information and to place a meeting request.

Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company

Retrieved on:

Wednesday, January 3, 2024

Technology, Health Technology, Professional Services, Software, Practice Management, Health, Data Management, Other Professional Services, Artificial Intelligence, Open Platform, Workforce, Automation, Interaction, Bodner, Artificial intelligence, VRNT, Customer engagement, CX, Sales

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.

Key Points:

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.
“We are pleased to receive this strong endorsement of our differentiated open platform and CX Automation strategy.
Earlier this year, we announced our next generation, AI-powered open platform.
Today, the Verint Open Platform enables brands to deploy more than 35 AI-powered bots at their own pace.

Verint Sweeps Multiple TMCnet Customer Engagement Awards in 2023

Retrieved on:

Tuesday, December 19, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that it has been recognized throughout 2023 as an industry leader in multiple awards hosted by TMCnet , a business-to-business integrated media company focused on communications and technology news.

Key Points:

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that it has been recognized throughout 2023 as an industry leader in multiple awards hosted by TMCnet , a business-to-business integrated media company focused on communications and technology news.
CUSTOMER Experience Innovation Award: Verint Voice of the Customer™ was chosen for its ability to help brands strategically orchestrate all digital touchpoints, like web, mobile, and social, ensuring a consistent and positive customer experience.
This solution gathers, analyzes, and leverages digital feedback to simplify customer interactions while helping to increase conversions and engagement rates.
Verint unifies customer engagement data across all applications delivering a deeper understanding of the customer behaviors, helping enable tailored services.

Melani Griffith Appointed as Chief Growth Officer for Google Fiber

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Tuesday, November 14, 2023

Acquisition, Woman, Customer engagement, Telecommunications, Google Fiber, WICT, European Competitive Telecommunications Association, Marketing, J.D. Power, Digital, Rogers Communications, AMC Networks, Internet, Melani, Time Warner Cable, CGO, Life, AMC, Cable

MOUNTAIN VIEW, Calif., Nov. 14, 2023 (GLOBE NEWSWIRE) -- Google Fiber is proud to announce Melani Griffith as the company’s first-ever Chief Growth Officer (CGO).

Key Points:

MOUNTAIN VIEW, Calif., Nov. 14, 2023 (GLOBE NEWSWIRE) -- Google Fiber is proud to announce Melani Griffith as the company’s first-ever Chief Growth Officer (CGO).
In this role, Melani will continue to set the course for GFiber’s continued customer growth, overseeing the entire customer lifespan from brand and marketing, sales, digital, customer service, and public relations.
As CGO, Melani will continue to lead this charge for GFiber, reshaping the customer experience to provide truly differentiated services that make it easier for them on every front.
It’s that tenacity that will lead to the type of operational excellence and continuous improvement that our customers should expect from us.”

Evolution Digital Named a Finalist in the Fierce Innovation Awards — Telecom Edition Program in the Customer Engagement Category

Retrieved on:

Wednesday, December 13, 2023

TiVo’s Managed IPTV Service, delivered on Evolution Digital’s EVO FORCE 1 and FUSE 4K, enables a premium linear video experience with a visually rich interface designed to drive customer satisfaction and reduce churn. FUSE 4K also offers Broadband TiVo+ Edition (BTE) designed for broadband-only subscribers which includes TiVo+ -- a free content network with more than 150 channels and more than 100,000 free movies and TV shows.

Key Points:

Evolution Digital announced it has been named a finalist in the Fierce Innovation Awards — Telecom Edition program in the Customer Engagement category for its EVO FORCE 1™ and FUSE 4K™ products, powered by Android TV™, running TiVo’s® Managed IPTV Service.
The Awards program is produced by Fierce Telecom and Fierce Wireless and recognizes the creators, makers and doers of outstanding services and equipment unveiled over the past 12 months.
Finalists were chosen by the awards program’s judges who are the industry's elite including analysts and service providers.
“We are honored to be recognized as finalists in the Fierce Innovation Awards for our collaborative efforts with TiVo,” said Marc Cohen, Chief Revenue Officer at Evolution Digital.