Merchant services

Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs

Retrieved on:

Monday, April 18, 2022

Starbucks, Research, News, Technology, Merchant services, Radius, De-escalation, Pharmaceutical industry, Online shopping, Fiserv, Facebook, Experian

BOSTON, April 18, 2022 /PRNewswire-PRWeb/ -- Mercator Advisory Group's most recent report, How Payments Can Drive Better Loyalty and Rewards Programs, provides insight into the new technology driving increased personalization and better customer experiences with loyalty programs, and the important role that payment data can play.

Key Points:

New research from Mercator Advisory Group examines the role of payment data and explores current trends in loyalty programs.
BOSTON, April 18, 2022 /PRNewswire-PRWeb/ -- Mercator Advisory Group's most recent report, How Payments Can Drive Better Loyalty and Rewards Programs , provides insight into the new technology driving increased personalization and better customer experiences with loyalty programs, and the important role that payment data can play.
Traditional loyalty programs were a source of data for merchants, enabling them to identify repeat customers and track shopping patterns by rewarding their repeat purchases.
The digital environment now gives us an abundance of data that is captured in many ways and in many places, moving loyalty programs to become a use of data that provides a better understanding of customer behavior and more targeted rewards.

PNC BANK INTRODUCES MINORITY BUSINESS DEVELOPMENT GROUP

Retrieved on:

Wednesday, April 6, 2022

PITTSBURGH, April 6, 2022 /PRNewswire/ -- PNC Bank has launched a new Minority Business Development Group, intended to deliver products, solutions and resources focused on advancing the financial wellness of emerging minority businesses.

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PITTSBURGH, April 6, 2022 /PRNewswire/ --PNC Bank has launched a new Minority Business Development Group, intended to deliver products, solutions and resources focused on advancing the financial wellness of emerging minority businesses.
Comprised of bankers and advocacy partners, the Minority Business Development Group will help prepare minority-owned businesses for effective growth, development and sustainability.
To intentionally expand the focus on minority-owned businesses and the unique challenges they face, the bank also is launching a PNC Certified Minority Business Advocate (cMBA) program, a voluntary advocacy training program available to PNC employees interested in providing enhanced support for minority business decision makers.
PNC Bank, National Association, is a member of The PNC Financial Services Group, Inc. (NYSE: PNC).

HPE GreenLake Selected by Worldline to Modernize Mission-Critical Payments

Retrieved on:

Tuesday, March 22, 2022

Worldline is the largest European and the world’s fourth largest payment provider, with operations in over 50 countries. The company provides payments and transactional services to the full supply chain – from seller to buyer -- and has been delivering on a vision of a cashless economy by developing agile, customer-centric solutions that are rooted in strong technology. The industry relies heavily on back-end infrastructure to ensure the payment value chain is resilient, highly available and always on. Latency and downtime on card transactions have an immediate impact on the customer experience.

Key Points:

Hewlett Packard Enterprise (NYSE: HPE) today announced that Worldline , a European-based global payments provider, has selected the HPE GreenLake edge-to-cloud platform to implement a major performance upgrade to its mission-critical payments platform to meet the accelerated growth of online transactions.
By leveraging HPE GreenLake's flexible as-a-service model and HPE Financial Services' asset renewal program, funding approximately 25% of the platform refresh, Worldline achieved this significant upgrade with no upfront investment.
The HPE GreenLake platform can scale up and down as business demand fluctuates so that Worldline can manage the growth in demand.
In April 2022, with the onboarding of Aruba customers, HPE will add over 120,000 customers to the HPE GreenLake platform.

New Amex-backed grant program supports local restaurants in Toronto's West Queen West neighbourhood

Retrieved on:

Tuesday, March 15, 2022

The initiative is part of American Express' global 'Backing International Small Restaurants' grant program to support culturally-significant, independent restaurants owned by individuals from underrepresented groups in five major cities globally that have been disproportionately impacted by the pandemic.

Key Points:

The initiative is part of American Express' global 'Backing International Small Restaurants' grant program to support culturally-significant, independent restaurants owned by individuals from underrepresented groups in five major cities globally that have been disproportionately impacted by the pandemic.
In Toronto, IDA Foundation is working in partnership with the West Queen West BIA to select the grant recipients from within the district's boundaries.
David Downey, Executive Director, IDA Foundation says: "We are able to implement this groundbreaking work thanks to the generous support of American Express.
1 Independently owned restaurants, pubs, bars, cafs with foodservice within the West Queen West's neighbourhood district boundaries, and with no more than 5 locations and annual revenues below $1M CAD are eligible to apply.

Shippo Launches Shippo for Platforms with Shopify as the First Partner

Retrieved on:

Wednesday, March 9, 2022

Shippo (company), SAN, Partnership, VP, Commerce, Adoption, Merchant services, Platform, API, Online shopping, Shopify

As part of this partnership, Shopify will leverage Shippo to make Shopify Shipping available in select European markets, where merchants can now access Shipping directly from the Shopify admin.

Key Points:

As part of this partnership, Shopify will leverage Shippo to make Shopify Shipping available in select European markets, where merchants can now access Shipping directly from the Shopify admin.
This integration is made possible through the launch of Shippo for Platforms, a new product that offers platform providers a seamlessly integrated shipping solution through the Shippo API.
With embedded master accounts and bring-your-own-carrier functionality, platforms like Shopify can manage their global merchant infrastructure without compromising merchant experience or benefits.
Platforms that are interested in creating a seamless shipping experience for their merchants can learn more about Shippo for Platforms at https://goshippo.com/shippo-for-platforms /.

Pipedrive Appoints Tanya Channing as the New Chief People & Culture Officer

Retrieved on:

Tuesday, March 8, 2022

Pipedrive , the global sales-first CRM and intelligent revenue management platform for small businesses, today announced the appointment of Tanya Channing as Chief People & Culture Officer (CPCO).

Key Points:

Pipedrive , the global sales-first CRM and intelligent revenue management platform for small businesses, today announced the appointment of Tanya Channing as Chief People & Culture Officer (CPCO).
Tanya joins the executive team to support the companys hiring goals and further develop a strong team culture.
Channing has a successful track record in people leadership, fostering talent, and enriching company culture for more than 20 years.
Most recently, Channing worked as Chief HR Officer for the Merchant Services business in Nets, the European Pay Tech Leader.

Global Legal Law Firm Represents California Merchant in Suit Against Bank of America, and First Data Merchant Services For Wrongful MATCH List Placement

Retrieved on:

Friday, February 11, 2022

Banking, Legal, Professional Services, Finance, Merchant services, Merchant, Complaint, MATCH, Global Legal Skills Conference, Case, Bank of America, Bank, First Data, Banq (term), Optical disc image, Global, LLC, Online gambling, Fraud

On February 2, 2022, Peter Voutsas and Peter Marco, LLC, (Plaintiffs) sued Bank of America, N.A., First Data Merchant Services, LLC, and Banc of America Merchant Services, LLC, (Defendants) in the Beverly Hills Courthouse.

Key Points:

On February 2, 2022, Peter Voutsas and Peter Marco, LLC, (Plaintiffs) sued Bank of America, N.A., First Data Merchant Services, LLC, and Banc of America Merchant Services, LLC, (Defendants) in the Beverly Hills Courthouse.
The 28-page complaint alleges, among other causes of action, Fraud, Intentional Breach of Merchant Processing Agreement, Gross Negligence, and violations against California Business and Professions Codes.
Though Plaintiffs were the victims of fraud, Defendants terminated credit card processing services that caused grievous harm to Plaintiffs business and livelihood.
Based in Southern California, Global Legal has specialized in electronic payments litigation, both locally and across the nation, since 2008.

Fintech POPcodes Welcomes Patrick McLellan as Chief Growth Officer

Retrieved on:

Thursday, February 10, 2022

CALGARY, AB, Feb. 10, 2022 /PRNewswire/ -- POPcodes is excited to announce the appointment of Patrick McLellan, as the value-added solution provider's chief growth officer.

Key Points:

CALGARY, AB, Feb. 10, 2022 /PRNewswire/ -- POPcodes is excited to announce the appointment of Patrick McLellan, as the value-added solution provider's chief growth officer.
He will be responsible for accelerating POPcodes' revenue growth, new client acquisition, channel partner development, and overall market penetration.
"I am very excited to be joining the POPcodes team," expressed Patrick McLellan.
POPcodes created the chief growth officer role as the payments landscape adopts new technology faster than ever.

Drive-Thru Performance & Customer Convenience Take a Measurable Step Forward

Retrieved on:

Thursday, February 3, 2022

CEO, Merchant services, Technology, Drive-thru voting, Zebra Technologies, Solution, COO, POS, Drive-through, RFID, API, Food delivery, Online shopping, MD, Loyalty

Drive-Thru Solutions, Inc. (D-TSI) mission is to elevate Drive-Thru customer convenience while increasing D-T sales within the restaurant's existing POS and Loyalty applications.

Key Points:

Drive-Thru Solutions, Inc. (D-TSI) mission is to elevate Drive-Thru customer convenience while increasing D-T sales within the restaurant's existing POS and Loyalty applications.
The outcome provides contactless ordering and rewards/loyalty payment recognition while integrating with leading POS, Merchant Services & Loyalty platforms.
We are automating D-T order entry with 100% accuracy providing the ultimate in customer convenience coupled with Drive-Thru productivity."
Drive-Thru Solutions, Inc. unifies collaborative and existing technologies to create the next generational move in Drive-Thru customer convenience and productivity improvements.

Small Business Satisfaction with Merchant Services Providers Surges, Led by Big Banks, J.D. Power Finds

Retrieved on:

Thursday, February 3, 2022

Merchant Services Satisfaction Study,SM released today, payment processors have stepped up their game during the past year, with big banks leading the way to a significant surge in merchant services satisfaction.

Key Points:

Merchant Services Satisfaction Study,SM released today, payment processors have stepped up their game during the past year, with big banks leading the way to a significant surge in merchant services satisfaction.
Now, the big banks are matching or exceeding fintechs in small business satisfaction with merchant services.
Following are key findings of the 2022 study:
Overall satisfaction surges, led by big banks: Overall small business satisfaction with merchant services providers is 859 (on a 1,000-point scale), up a significant 23 points from 2021.
Merchant Services Satisfaction Study is based on responses from 4,406 small business customers of merchant services providers.