CX

URC Automation Launches AI-Powered Virtual Assistant To Drive Growth

Retrieved on: 
Friday, February 16, 2024

HARRISON, N.Y., Feb. 16, 2024 /PRNewswire-PRWeb/ -- URC, a leader in global smart residential and commercial automation, announces the launch of its new Virtual Assistant available to the URC Certified Dealer Community. Available through URC's award-winning Dealer Portal, the URC Virtual Assistant is powered by AI (Artificial Intelligence). This tool complements URC's award-winning Technical Support team and permits 24/7 information surrounding URC's Total Control® and Complete Control® product lines including the Accelerator and CCP operating systems.

Key Points: 
  • HARRISON, N.Y., Feb. 16, 2024 /PRNewswire-PRWeb/ -- URC , a leader in global smart residential and commercial automation, announces the launch of its new Virtual Assistant available to the URC Certified Dealer Community.
  • Available through URC's award-winning Dealer Portal, the URC Virtual Assistant is powered by AI (Artificial Intelligence).
  • Considering these insights, URC created a propriety, AI-generated Virtual Assistant as a step to deliver valuable dealer solutions.
  • Should users need additional assistance, the URC Virtual Assistant will provide a link to start a technical support ticket.

TTEC Announces New Chief Financial Officer, Kenny Wagers

Retrieved on: 
Thursday, February 15, 2024

DENVER, Feb. 15, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced Kenneth "Kenny" R. Wagers III has been named TTEC's Chief Financial Officer, effective March 1, 2024.

Key Points: 
  • DENVER, Feb. 15, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced Kenneth "Kenny" R. Wagers III has been named TTEC's Chief Financial Officer, effective March 1, 2024.
  • Wagers joins TTEC with a strong background in finance, operations, and supply chain management across large-scale multinational organizations spanning three decades.
  • "We are thrilled that Kenny will join us in March as our new CFO," commented TTEC Chairman and CEO Ken Tuchman.
  • "It's a dynamic time in the customer experience technology and services market and Kenny brings a unique combination of financial acumen and operational expertise.

DAS Technology Wins 2024 NADA Show’s Exhibitor Pitch Competition

Retrieved on: 
Thursday, February 15, 2024

DAS Technology earned the opportunity to present its technology the following day during a 30-minute session led by Venneri and Senior Vice President of Business Development Scott Pechstein.

Key Points: 
  • DAS Technology earned the opportunity to present its technology the following day during a 30-minute session led by Venneri and Senior Vice President of Business Development Scott Pechstein.
  • “We are very honored that DAS Technology won the exhibitor pitch competition for our CX solutions at the NADA Show,” Venneri said.
  • “Fifty vendors applied, and 10 companies were selected to make their pitch on the NADA Show’s Live Stage.
  • DAS also published its 10th annual Automotive Customer Experience Trends Study , which surveyed over 7,000 verified vehicle buyers and service customers.

Teleperformance launches digital services arm, TP Infinity, to better serve clients through consulting, design and system integration services

Retrieved on: 
Thursday, February 15, 2024

TP Infinity seeks to address the growing client demand in the UK for an integrated approach to CX transformation in today's experience-led economy.

Key Points: 
  • TP Infinity seeks to address the growing client demand in the UK for an integrated approach to CX transformation in today's experience-led economy.
  • Its comprehensive portfolio spans consulting, technology, data analytics, design and creative services, combining Teleperformance's growing, global digital CX and transformation services with three independent digital companies integrated through Teleperformance's recent acquisition of Majorel.
  • In the UK, Teleperformance has 7,000+ employees across seven cities, including London, Manchester, Bristol, Glasgow, Gateshead and Bangor.
  • "Consolidating our digital consulting teams under the TP Infinity umbrella will allow us to keep tremendous focus on the extraordinary opportunities we have to help our clients build brand loyalty."

Artificial Intelligence (AI): Top 10 Disruptive Predictions for 2024

Retrieved on: 
Thursday, February 15, 2024

DUBLIN, Feb. 15, 2024 /PRNewswire/ -- The "AI: Top 10 Predictions, 2024" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Feb. 15, 2024 /PRNewswire/ -- The "AI: Top 10 Predictions, 2024" report has been added to ResearchAndMarkets.com's offering.
  • In the realm of technological progress, artificial intelligence (AI) has emerged as a transformative force with the potential to reshape industries of the future.
  • 89% of enterprises believe Generative AI technology will be a disruptive technology for enterprises to create strategic market differentiation.
  • These predictions offer ample growth opportunities for vendors and ecosystem players to capitalize and emerge at the forefront of the AI industry.

transcosmos expands Bangkok Center 2 to reinforce Trust & Safety services in Thailand

Retrieved on: 
Thursday, February 15, 2024

TOKYO, Feb. 15, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has expanded its operations center Bangkok Center 2 in Thailand. Adding nearly 300 workstations, the center will enhance its trust & safety services for monitoring and policing online content with around 2,040 workstations.

Key Points: 
  • With these new manned trust and safety services, a dedicated team at the center monitors clients' online content - text, posts, videos, etc.
  • Bangkok Center 2 has been offering integrated CRM (customer relations management) services focusing on contact center services for the Thai local market.
  • Now, the upsized Bangkok Center 2 will start offering trust & safety services for monitoring and policing online content in different major languages of ASEAN, the same services that transcosmos has been offering at its Chiang Mai Center.
  • Name: Bangkok Center 2 (transcosmos (Thailand)Co., Ltd.)
    Together with 160 workstations in Bangkok Center 1 and 700 in Chiang Mai Center, transcosmos operational capacity in Thailand reaches 2,900 workstations in total.

USA Pickleball Grants Official Paddle Approval and Certification for OWL Paddles to be Used in all USAP Sanctioned Tournaments, Leagues and Events

Retrieved on: 
Wednesday, February 14, 2024

CHICAGO, Feb. 14, 2024 /PRNewswire/ -- The OWL pickleball paddle, an OWL Sport product, just received the USA Pickleball (USAP) certification that makes it 100% USAP tournament play-approved and certified for amateur and professional players to use at any event or competition in the world. The OWL is known for being the first USAP Quiet Category-certified paddle, delivering a 50% reduction in total noise profile while raising the bar on paddle performance. It was also announced that OWL is now an official paddle sponsor of the Association of Pickleball Players (APP), and currently the only one that reduces noise.

Key Points: 
  • It was also announced that OWL is now an official paddle sponsor of the Association of Pickleball Players (APP) , and currently the only one that reduces noise.
  • "We are honored to announce the OWL as an official APP paddle, building on our commitment to get more people playing pickleball more often."
  • "This partnership, coupled with our new USAP approval and certification, has positioned OWL to make an even bigger impact on the growing sport."
  • For more information on OWL Sport or to order the OWL paddle, visit owlpaddle.c om or follow @Owlpickleball on Facebook , Instagram , TikTok and X .

Globant Converges its Strength in Creating Seamless Customer Experiences and Innovative Technology Capabilities into the New Connected Experiences Studio

Retrieved on: 
Wednesday, February 14, 2024

SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, announced today the launch of its Connected Experiences Studio. This dedicated Studio consolidates over two decades of harnessing the transformative power of technology to get invaluable insights into customer behavior, empowering businesses to make informed decisions that fuel growth while delivering memorable experiences to their customers.

Key Points: 
  • SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, announced today the launch of its Connected Experiences Studio .
  • According to an IDC study, "the demand for CX (Customer Experiences) services is expected to grow from $353.0 billion in 2022 to $473.3 billion in 2027.
  • Connected experiences, powered by technology, are bridging the gap between physical and digital worlds, creating more personalized, engaging, and seamless interactions for fans, guests, and travelers.
  • "The Connected Experiences Studio spans across all our Studios as an orchestrator, helping clients build creative moments within their customers and enhancing them through cutting-edge technology."

Globant Converges its Strength in Creating Seamless Customer Experiences and Innovative Technology Capabilities into the New Connected Experiences Studio

Retrieved on: 
Wednesday, February 14, 2024

SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, announced today the launch of its Connected Experiences Studio. This dedicated Studio consolidates over two decades of harnessing the transformative power of technology to get invaluable insights into customer behavior, empowering businesses to make informed decisions that fuel growth while delivering memorable experiences to their customers.

Key Points: 
  • SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, announced today the launch of its Connected Experiences Studio .
  • According to an IDC study, "the demand for CX (Customer Experiences) services is expected to grow from $353.0 billion in 2022 to $473.3 billion in 2027.
  • Connected experiences, powered by technology, are bridging the gap between physical and digital worlds, creating more personalized, engaging, and seamless interactions for fans, guests, and travelers.
  • "The Connected Experiences Studio spans across all our Studios as an orchestrator, helping clients build creative moments within their customers and enhancing them through cutting-edge technology."

Cyara to Host 2024 Xchange Conference Focused on Achieving CX Excellence

Retrieved on: 
Wednesday, February 14, 2024

Cyara , the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the agenda of its upcoming in-person conference, Cyara Xchange 2024 , to be held on March 4-6, 2024, at the San Diego Marriott Marquis Marina hotel.

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the agenda of its upcoming in-person conference, Cyara Xchange 2024 , to be held on March 4-6, 2024, at the San Diego Marriott Marquis Marina hotel.
  • WHAT: At Cyara Xchange 2024, participants will have the opportunity to engage with leading brands and industry experts from around the world to help elevate the performance of CX teams and technologies.
  • “In today's competitive landscape, exceptional CX isn't optional, it's essential," said Alok Kulkarni, CEO and Co-Founder, Cyara.
  • "That's why we're thrilled to host Cyara Xchange 2024, the premier event for CX professionals seeking to push the boundaries of what's possible.