CX

iQor Harnesses NICE CXone to Drive Digital Transformation in CX

Retrieved on: 
Tuesday, March 12, 2024
Software, Data Analytics, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Business, AI, Partnership, BPO, Symphony, CX, IQor, Ecosystem, Sales

NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.

Key Points: 
  • NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone , the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.
  • CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes.
  • iQor incorporated CXone into Symphony [AI]TM, its generative AI ecosystem, to improve customer experience with real-time analytics, responses, and solutions derived from both NICE’s and iQor’s extensive industry experience and best practices.
  • “CXone’s customizability gives the BPO unlimited possibilities to succeed at a high level and set the standard for exceptional CX.”

Forrester’s CX Summit North America 2024 Tackles Balancing GenAI With Human Capabilities To Deliver Exceptional Customer Experiences

Retrieved on: 
Monday, March 11, 2024
Technology, Consulting, Marketing, Communications, Professional Services, Digital Marketing, Data Analytics, Data Management, Artificial Intelligence, Organization, Digital, Trust, Empathy, AI, CX, Human, Summit, Sales

CX Summit North America will provide actionable advice to customer experience (CX), B2C marketing, and digital leaders to help blend genAI with human capabilities to deliver experiences that drive greater customer trust and loyalty.

Key Points: 
  • CX Summit North America will provide actionable advice to customer experience (CX), B2C marketing, and digital leaders to help blend genAI with human capabilities to deliver experiences that drive greater customer trust and loyalty.
  • This year’s Summit will also honor winners of Forrester’s 2024 North American Customer Obsession Awards , which recognize organizations that are implementing successful strategies to deliver outstanding customer experiences and accelerate business outcomes.
  • In this keynote, learn how to combine the power of AI with human capabilities to create differentiated customer experiences.
  • At CX Summit North America, leaders will learn how to create experiences that foster customer trust and loyalty by harnessing the power of both humans and AI.”
    In-person attendees at CX Summit North America can experience facilitated discussions, consulting workshops, and special sessions.

transcosmos received a certificate of appreciation for its donation to Sapporo city using the corporate version of furusato nozei, Japan's hometown tax donation program

Retrieved on: 
Wednesday, April 3, 2024
Corporation, Consumption tax, Employment, Government, Tax, BPO, Growth, SDG, Sustainable Development Goals, Policy, CX, Person, Furusato, SX, Disability, Partner, Work, Public affairs, ICT

TOKYO, April 3, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has donated to Sapporo city using the corporate version of Furusato Nozei, a Japanese hometown tax donation program. On March 18, 2024, transcosmos received a certificate of appreciation from the city at the ceremony held at the Sapporo city office.

Key Points: 
  • TOKYO, April 3, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has donated to Sapporo city using the corporate version of Furusato Nozei, a Japanese hometown tax donation program.
  • On March 18, 2024, transcosmos received a certificate of appreciation from the city at the ceremony held at the Sapporo city office.
  • Left: Satoshi Takayama, Corporate Executive Officer, Division Manager of Government Relations & Public Affairs, transcosmos
    transcosmos entered into Sapporo city in 1980.
  • The corporate version of furusato nozei is Japan's hometown tax donation system launched in the fiscal year 2016.

TTEC named to Computrabajo's Best Workplaces in Mexico list for 6th straight year

Retrieved on: 
Tuesday, April 2, 2024
TTEC, LATAM, Workplace, Heart, CX

DENVER, April 2, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced it has been recognized by Computrabajo and placed on its Best Workplaces 2024 list.

Key Points: 
  • DENVER, April 2, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced it has been recognized by Computrabajo and placed on its Best Workplaces 2024 list.
  • This marks the sixth consecutive year TTEC has been named to the Computrabajo list.
  • "We strive to provide an inclusive, welcoming, and vibrant workplace culture for TTEC employees and we're proud to once again be named a Best Workplace in Mexico," said Boris Espinel, TTEC's senior vice president for LATAM.
  • TTEC was recognized as a Best Workplace among more than 41,000 companies that accumulated more than 100 evaluations each.

SoftwareReviews Publishes New Data Quadrant Report, Revealing the Leading Cloud Management Platforms Boosting Business Agility and Efficiency in 2024

Retrieved on: 
Tuesday, April 2, 2024
Cloud, Microsoft, Organization, Growth, Risk, CX, Software, Kinesis, Gold, Ecosystem, Video game

SoftwareReviews' newest data quadrant report spotlights the premier cloud management solutions that are empowering organizations with cutting-edge technology integration in today's market.

Key Points: 
  • SoftwareReviews' newest data quadrant report spotlights the premier cloud management solutions that are empowering organizations with cutting-edge technology integration in today's market.
  • TORONTO, April 2, 2024 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software provider landscape and a division of Info-Tech Research Group, has published its 2024 Cloud Management Data Quadrant Report .
  • Adopting cloud management offers organizations significant benefits, including enhanced operational efficiency, scalability, and flexibility, which enable optimized resource use and cost savings.
  • For organizations seeking the cloud management software option that is best aligned with their specific requirements, SoftwareReviews' report spotlights the leading providers for 2024.

Cordial Signs New Digital Marketing Agreement with Realtor.com®

Retrieved on: 
Tuesday, April 2, 2024
ROI, Woman, SAN, AI, CX, SMS, Marketing, Sales

With Cordial's platform, brands can achieve significant ROI, improve marketing and CX efforts through its unified, cross-channel orchestration, automated marketing strategies, data flexibility, user friendliness and hands-on customer support.

Key Points: 
  • With Cordial's platform, brands can achieve significant ROI, improve marketing and CX efforts through its unified, cross-channel orchestration, automated marketing strategies, data flexibility, user friendliness and hands-on customer support.
  • More specifically, the Forrester Total Economic Impact study found Cordial delivered 369% ROI , and clients saw $8.79M in total benefits over three years.
  • "Large, sophisticated brands, such as Realtor.com®, have complex data, personalization and orchestration needs, especially in today's marketing and customer experience climate," said Jeremy Swift , CEO of Cordial.
  • To complement this cutting-edge technology, Cordial offers an unparalleled customer service experience, ensuring a seamless transition for its customers.

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

Retrieved on: 
Friday, March 29, 2024
BPO, Natural language processing, AEC, Frost, SAN, Research, NLP, AI, CX, Vision, Machine learning, Retail

SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey. AeC leverages artificial intelligence (AI), data intelligence, machine learning (ML), natural language processing (NLP), fraud prevention, and real human experiences to guarantee an optimal customer experience (CX) in its clients' business operations.

Key Points: 
  • AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences.
  • SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award.
  • AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey.
  • Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

Retrieved on: 
Friday, March 29, 2024
BPO, Natural language processing, AEC, Frost, SAN, Research, NLP, AI, CX, Vision, Machine learning, Retail

SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey. AeC leverages artificial intelligence (AI), data intelligence, machine learning (ML), natural language processing (NLP), fraud prevention, and real human experiences to guarantee an optimal customer experience (CX) in its clients' business operations.

Key Points: 
  • AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences.
  • SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award.
  • AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer's business journey.
  • Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

McorpCX Acquires myCXvision to Accelerate Customer-Centric Planning and Activation for Customer Experience Leaders

Retrieved on: 
Thursday, March 28, 2024
SAN, XOS, Vilniaus prekyba, Organization, Acquisition, CX, Experience, Customer, Risk management

SAN FRANCISCO, March 28, 2024 /PRNewswire-PRWeb/ -- McorpCX, a leading customer and employee experience consultancy, and CX capabilities builder driving greater customer centricity since its founding in 2002, today announced the acquisition of UK-based myCXvision, a customer experience management assessment and planning platform. Terms of the transaction were not disclosed.

Key Points: 
  • McorpCX's acquisition of myCXvision to help make experience capabilities assessments and CX action planning faster, easier, and more accessible.
  • SAN FRANCISCO, March 28, 2024 /PRNewswire-PRWeb/ -- McorpCX , a leading customer and employee experience consultancy, and CX capabilities builder driving greater customer centricity since its founding in 2002, today announced the acquisition of UK-based myCXvision , a customer experience management assessment and planning platform.
  • "With myCXvision, companies can self-assess and manage their experience strategies on their own, engaging external assistance only if it adds value.
  • McorpCX plans to integrate the acquired technologies and services into its existing customer experience capabilities maturity offerings, with a focus on the Experience Operating System or XOS™.

Route Deepens Its Commerce Tech Stack With New Integrations, Empowering Merchants to Streamline Their Customer Experience

Retrieved on: 
Thursday, March 28, 2024
Cloud, Partnership, Name, CX, Carbon, Commerce, Recharge, LEHI, Zendesk, Online shopping

LEHI, Utah, March 28, 2024 /PRNewswire/ -- Route, the leading post-purchase package tracking and protection solution, today announced it has teamed up with Klaviyo, Recharge, Salesforce, Status, and Zendesk to provide merchants with robust integration capabilities with the tools they use every day. These new integrations allow merchants to seamlessly integrate Route with their existing ecommerce systems, streamlining operations and optimizing customer experiences.

Key Points: 
  • These new integrations allow merchants to seamlessly integrate Route with their existing ecommerce systems, streamlining operations and optimizing customer experiences.
  • Zendesk Integration:  Enables support teams to see Route claim details directly within the CX solution, agent dashboard, or customer ticket.
  • Klaviyo Integration:  Ensures Route tracking information is automatically pulled into all order email communications.
  • Salesforce Commerce Cloud Cartridge:  Easily integrates Route into the checkout process, streamlining order protection and tracking.