CX

ibex Board of Directors Approves Share Repurchase Plan

Retrieved on: 
Wednesday, December 8, 2021

WASHINGTON, Dec. 08, 2021 (GLOBE NEWSWIRE) -- IBEX Limited (Nasdaq: IBEX) (the Company) today announces that its board of directors has authorized the repurchase of up to US$20 million of the Companys common stock.

Key Points: 
  • WASHINGTON, Dec. 08, 2021 (GLOBE NEWSWIRE) -- IBEX Limited (Nasdaq: IBEX) (the Company) today announces that its board of directors has authorized the repurchase of up to US$20 million of the Companys common stock.
  • This announcement demonstrates our confidence in IBEXs business and underlying intrinsic value, said Bob Dechant, Chief Executive Officer at IBEX.
  • The Companys board of directors (Board) will review the repurchase program periodically and may authorize adjustment of its terms and size or suspend or discontinue the program.
  • IR Contact: Daniel Bellehsen, Executive Vice President, Investor Relations & Corporate Development, ibex, [email protected]

ActionIQ Named A Strong Performer in B2B Customer Data Platforms Report by Independent Analyst Firm

Retrieved on: 
Wednesday, December 8, 2021

"We are thrilled to be recognized as a Strong Performer in the B2B CDP wave by Forrester," said Tasso Argyros, co-founder and CEO at ActionIQ.

Key Points: 
  • "We are thrilled to be recognized as a Strong Performer in the B2B CDP wave by Forrester," said Tasso Argyros, co-founder and CEO at ActionIQ.
  • Launched in 2021, the B2B edition of the ActionIQ CDP leverages all known and anonymous customer and account data to power highly personalized, impactful customer experiences.
  • The ActionIQ B2B CDP runs on InfiniteCompute, ActionIQ's proprietary data infrastructure that delivers unlimited data flexibility and scale.
  • ActionIQ helps G2000 companies by connecting their first-party customer data, providing an easy-to-use interface for business users to access customer insights and enabling customer experience orchestration across channels.

ActionIQ Named A Strong Performer in B2B Customer Data Platforms Report by Independent Analyst Firm

Retrieved on: 
Wednesday, December 8, 2021

ActionIQ is named a Strong Performer in "The Forrester New WaveTM: B2B Standalone CDPs, Q4 2021" report.

Key Points: 
  • ActionIQ is named a Strong Performer in "The Forrester New WaveTM: B2B Standalone CDPs, Q4 2021" report.
  • "We are thrilled to be recognized as a Strong Performer in the B2B CDP wave by Forrester," said Tasso Argyros, co-founder and CEO at ActionIQ.
  • The ActionIQ B2B CDP runs on InfiniteCompute, ActionIQ's proprietary data infrastructure that delivers unlimited data flexibility and scale.
  • ActionIQ helps G2000 companies by connecting their first-party customer data, providing an easy-to-use interface for business users to access customer insights and enabling customer experience orchestration across channels.

KBRA Assigns Preliminary Ratings to BANK 2021-BNK38

Retrieved on: 
Wednesday, December 8, 2021

Kroll Bond Rating Agency (KBRA) is pleased to announce the assignment of preliminary ratings to 40 classes of BANK 2021-BNK38, a $729.0 million CMBS conduit transaction collateralized by 64 commercial mortgage loans secured by 84 properties.

Key Points: 
  • Kroll Bond Rating Agency (KBRA) is pleased to announce the assignment of preliminary ratings to 40 classes of BANK 2021-BNK38, a $729.0 million CMBS conduit transaction collateralized by 64 commercial mortgage loans secured by 84 properties.
  • The collateral properties are located throughout 36 MSAs, of which the three largest are New York (20.9%), Houston (15.0%), and Chicago (11.2%).
  • The pool has exposure to most major property types with the top three being office (33.0%), self-storage (19.4%), mixed-use (13.4%).
  • KBRA capitalization rates were applied to each assets KNCF to derive values that were, on an aggregate basis, 44.5% less than third party appraisal values.

Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service

Retrieved on: 
Wednesday, December 8, 2021

SAN ANTONIO, Dec. 8, 2021 /PRNewswire/ -- The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer engagement strategies. As digital experiences become increasingly personalized, retailers need to have a holistic view of the customer to ensure optimal, targeted customer interactions. In addition to enhancing customer experience (CX), they also need to fully optimize digital technologies to manage supply chains and improve operational efficiency. To resolve these challenges, leading retailers implement contact center-as-a-service (CCaaS). With CCaaS, they can connect customers and employees across voice and digital channels to increase the effectiveness of marketing, sales, and service.

Key Points: 
  • As digital experiences become increasingly personalized, retailers need to have a holistic view of the customer to ensure optimal, targeted customer interactions.
  • In addition to enhancing customer experience (CX), they also need to fully optimize digital technologies to manage supply chains and improve operational efficiency.
  • Frost & Sullivan's latest Executive Brief, Answering the Call of Today's Consumers: How Retailers can Deliver Superior Customer Experience, provides a high-level assessment of contact center technology options across the retail industry.
  • It also identifies the primary digital challenges for retailers globally and recommends ways for retailers to utilize advanced industry-specific technologies.

Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service

Retrieved on: 
Wednesday, December 8, 2021

SAN ANTONIO, Dec. 8, 2021 /PRNewswire/ -- The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer engagement strategies. As digital experiences become increasingly personalized, retailers need to have a holistic view of the customer to ensure optimal, targeted customer interactions. In addition to enhancing customer experience (CX), they also need to fully optimize digital technologies to manage supply chains and improve operational efficiency. To resolve these challenges, leading retailers implement contact center-as-a-service (CCaaS). With CCaaS, they can connect customers and employees across voice and digital channels to increase the effectiveness of marketing, sales, and service.

Key Points: 
  • As digital experiences become increasingly personalized, retailers need to have a holistic view of the customer to ensure optimal, targeted customer interactions.
  • In addition to enhancing customer experience (CX), they also need to fully optimize digital technologies to manage supply chains and improve operational efficiency.
  • Frost & Sullivan's latest Executive Brief, Answering the Call of Today's Consumers: How Retailers can Deliver Superior Customer Experience, provides a high-level assessment of contact center technology options across the retail industry.
  • It also identifies the primary digital challenges for retailers globally and recommends ways for retailers to utilize advanced industry-specific technologies.

Forsta Announces Global Partnership with Phebi.AI

Retrieved on: 
Wednesday, December 8, 2021

NEW YORK, OSLO, Norwayand LONDON, Dec. 8, 2021 /PRNewswire/ -- Forsta , a leading Customer Experience and Research Technology company, today announced a global partnership with Phebi .AI, an innovative voice technology company.

Key Points: 
  • NEW YORK, OSLO, Norwayand LONDON, Dec. 8, 2021 /PRNewswire/ -- Forsta , a leading Customer Experience and Research Technology company, today announced a global partnership with Phebi .AI, an innovative voice technology company.
  • This new partnership enables research and insights professionals to leverage Phebi's advanced voice analysis technology across qualitative and quantitative research programs on Forsta's comprehensive insights technology platform.
  • "We are thrilled to begin a new and important partnership with Phebi, whose innovative technologyfurther empowersinsightsprofessionalstounderstand the authentic human experiencesof theircustomers andkey stakeholders," said Zhana Baleva, Managing Director of Qualitative Business at Forsta.
  • "Phebi's technology addsgreatvalue for customers ofthe Forsta platformas theyseekto uncover the most compelling emotions, opinions, and customer stories from theirinsightsresearchprograms."

Gnani.ai and transcosmos, Inc. Partner to Deliver Exceptional CX with Conversational AI in Global Contact Centers

Retrieved on: 
Wednesday, December 8, 2021

Transcosmos is ranked # 3 for Best Contact Center Support Professional IT worldwide and ranked #13 in the world among BPOs.

Key Points: 
  • Transcosmos is ranked # 3 for Best Contact Center Support Professional IT worldwide and ranked #13 in the world among BPOs.
  • Gnani.ai, a SAMSUNG ventures funded company, is a leader in the voice-led conversational AI automation space.
  • Gnani.ai's product platforms include assist365 (multi-channel conversational AI automation), aura365 (Omnichannel Analytics), and armour365 (Voice Biometrics).
  • With partners like Avaya, Nvidia, and Intel, Gnani.ai is leading the Conversational AI revolution.

Fin's new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes that Maximize Business Impact

Retrieved on: 
Wednesday, December 8, 2021

"A company's greatest asset is its people, yet knowledge work is one of the least measured aspects of a modern company, said Andrew Jordan, Head of Product at Fin. "With Fin Experiments, we borrow techniques like A/B testing from digital marketing and bring them to the world of operations. Leaders no longer need to guess about the impact of a process change-- they can measure it before rolling it out. We're excited to bring the benefits of continuous measurement to operations teams everywhere."

Key Points: 
  • With Experiments, operations and customer support leaders can answer questions like, "Do our new knowledge base articles reduce context switching?"
  • The data from these experiments empowers leaders to continuously improve their processes and increase the quality of service delivered to customers.
  • "With Fin Experiments, we borrow techniques like A/B testing from digital marketing and bring them to the world of operations.
  • The world's fastest growing CX teams use Fin to test changes to business processes, inform staffing levels, remove technology frustrations and identify coaching opportunities across in-house teams and BPOs.

New Book Explores Radical Changes in Consumer Expectations, and How Businesses are Joining a New Movement to Meet Them

Retrieved on: 
Wednesday, December 8, 2021

The on-demand digital economy and new customer experience (CX) standard set by companies like Amazon have created a new kind of consumer--a NOW Customer. They are always on (and always online) and expect rapid resolutions and engaged interactions from their brands at all times and across every touchpoint. Most companies have been unable to keep up, resulting in disastrous consequences to brand and revenue: A recent Simplr study found that 40% of consumers say they have decided to stop shopping with a brand or retailer altogether because of a poor customer service experience, and Forrester Research has found that 53% of customers will abandon a purchase if they don't get a quick enough response from customer service.

Key Points: 
  • The on-demand digital economy and new customer experience (CX) standard set by companies like Amazon have created a new kind of consumer--a NOW Customer.
  • They are always on (and always online) and expect rapid resolutions and engaged interactions from their brands at all times and across every touchpoint.
  • Experience is Everything offers a blueprint for how CX leaders should leverage innovations in technology, alternative ways of working, and new CX programs to better meet skyrocketing consumer expectations.
  • "NOW CX prioritizes agility, responsiveness, and customer empathy at scale to transform CX organizations from cost centers to revenue drivers," said Tan.