CX

Execs In The Know & Genesys Release CX Viewpoints: Insurance; Industry-Focused Consumer Insight Research

Retrieved on: 
Thursday, August 25, 2022

PHOENIX, Aug. 25, 2022 /PRNewswire-PRWeb/ -- Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. This research is released in partnership with Genesys, a global cloud leader in customer experience orchestration.

Key Points: 
  • PHOENIX, Aug. 25, 2022 /PRNewswire-PRWeb/ -- Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance A Survey of Retail Customers of Insurance Products .
  • Although the data set is targeted to a particular industry, the report surfaces CX insights critically relevant to CX leaders across all verticals.
  • "Genesys, with expertise in CX technology and process improvement, proved to be an ideal collaborator in our quest for consumer insights.
  • In addition to the release of CX Viewpoints: Insurance A Survey of Retail Customers of Insurance Products , Execs In The Know frequently publishes CX-related research and content, including the CX Insight magazine , published on a quarterly basis.

NICE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service For 8th Consecutive Year

Retrieved on: 
Wednesday, August 24, 2022

NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report with CXone being evaluated.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report with CXone being evaluated.
  • This marks the eighth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant.
  • This 2022 Gartner Magic Quadrant for CCaaS evaluates Contact Center as a Service providers that empower exceptional customer experiences across industries around the globe.
  • NICE is the only CX vendor to be named a Leader by Gartner in both the 2022 Magic Quadrant reports for CCaaS and RPA.

Faye Recognized on the 2022 CRN Fast Growth 150 List for the 4th Year

Retrieved on: 
Wednesday, August 24, 2022

WOODLAND HILLS, Calif., Aug. 24, 2022 /PRNewswire-PRWeb/ -- Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, announced today that it has earned a prestigious spot on the 2022 Fast Growth 150 list, published annually by CRN®, a brand of The Channel Company®. The CRN Fast Growth 150 list recognizes the fastest-growing North American IT solution providers and technology integrators for significant sales growth—driven by forward-thinking business strategy, strong technology know-how and services prowess—demonstrated over the previous two years.

Key Points: 
  • CRN's Fast Growth 150 list acknowledges companies that have crossed this lofty threshold and demonstrated an ongoing dedication toward success and innovation.
  • With the CRN 2022 Fast Growth 150 list, we honor those IT solution providers that have managed to thrive in an industry where stability is often a luxury," said Blaine Raddon, CEO of The Channel Company.
  • On behalf of CRN and The Channel Company, I wish a heartfelt congratulations and continued success to all companies featured on the 2022 Fast Growth 150 list."
  • A sampling of the 2022 Fast Growth 150 list will be featured in the August issue of CRN Magazine.

Extensiv and BUKU Integration Combines Streamlined Shipping Customer Experience With Intelligent Omnichannel Distribution Platform

Retrieved on: 
Wednesday, August 24, 2022

With this integration, Extensiv's 3PL customers will receive AI-driven shipping solutions to deliver amazing customer experiences, minimize errors, and turn shipping into a profit center.

Key Points: 
  • With this integration, Extensiv's 3PL customers will receive AI-driven shipping solutions to deliver amazing customer experiences, minimize errors, and turn shipping into a profit center.
  • The BUKU and Extensiv integration comes at a time when small parcel volume continues to rise.
  • Benefits of the Extensiv/BUKU integration include:
    Expanded shipping partners domestically and overseas: BUKU's shipping software provides access to hundreds of integrations across the ecommerce shipping supply chain ecosystem.
  • "We look forward to introducing our customers to Extensiv's unique intelligent distribution platform while helping Extensiv customers streamline the shipping experience - saving time, increasing customer loyalty, and protecting profit margins.

Yosh.AI Named Certified Delivery Partner for UJET and Google Cloud Contact Center Platform

Retrieved on: 
Wednesday, August 24, 2022

UJET, Inc ., the worlds most advanced cloud contact center platform, today announced Yosh.AI as the latest Certified Delivery Partner (CDP).

Key Points: 
  • UJET, Inc ., the worlds most advanced cloud contact center platform, today announced Yosh.AI as the latest Certified Delivery Partner (CDP).
  • As a delivery partner, Yosh.AI will offer and deploy UJET and Google Clouds enterprise-grade, AI-powered cloud contact center solution globally.
  • UJET and Googles partnership expands Googles Contact Center AI solution suite and provides a more unified and intelligent technology experience for contact centers.
  • UJETs CDP program invites qualified third parties to apply for certification and directly provide Contact Center as a Service (CCaaS) implementation to end customers.

DGAP-News: Majorel Group Luxembourg S.A. : Majorel to publish H1 2022 results & financial report

Retrieved on: 
Wednesday, August 24, 2022

Luxembourg, August 24, 2022: Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (Majorel, the Company), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, plans to publish its full H1 2022 results and financial report on August 26, 2022, after markets close at Euronext Amsterdam.

Key Points: 
  • Luxembourg, August 24, 2022: Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (Majorel, the Company), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, plans to publish its full H1 2022 results and financial report on August 26, 2022, after markets close at Euronext Amsterdam.
  • Due to the bank holiday in the UK on August 29, a webcast for investors and analysts will be hosted on Tuesday, August 30, 2022 at 14:00hrs CEST.
  • Joining details will be announced in the press release on August 26, 2022.
  • We design, build and deliver next-generation end-to-end CX solutions for many of the worlds most respected digital-native and vertical leading brands.

Blox launches World's first AI-powered Data Enrichment and Digital Customer Experience Platform in one unified product.

Retrieved on: 
Wednesday, August 24, 2022

Blox launches World's first AI-powered Data Enrichment and Digital Customer Experience Platform in one unified product.

Key Points: 
  • Blox launches World's first AI-powered Data Enrichment and Digital Customer Experience Platform in one unified product.
  • For the first time in history, enterprises can build elaborate customer experiences with clean data, overcoming the last decade's junk-in, junk-out problems.
  • And then it connects all that data to different types of workflows - whether its managing customer journeys or workflows across teams.
  • Data management and Customer Experience are inherently linked, and having different sources of truth significantly stunts the results and wastes resources.

transcosmos launches an English-version of its 5A Loyalty Diagnostics Service website

Retrieved on: 
Wednesday, August 24, 2022

TOKYO, Japan, Aug. 24, 2022 /PRNewswire-PRWeb/ -- transcosmos inc. is pleased to announce that the company has launched an English-version of its 5A Loyalty Diagnostic Service website (https://www.pkmarketing.jp/en/), which assists businesses in developing their loyalty marketing strategies.

Key Points: 
  • Visit here for the 5A Loyalty Diagnostic Service English website: https://www.pkmarketing.jp/en/
    2.
  • Since then, transcosmos has been offering the 5A Loyalty Diagnostic Service - its proprietary loyalty marketing service suite - with the exclusive right to use the measurement based on the 5A's in Japan.
  • The 5A Loyalty Diagnostic service is a brand loyalty diagnostic service that was developed based on the 5A's concept.
  • The new English-version website features 5A Loyalty Diagnostic Service introduction and commentaries by Ivan Setiawan, the co-author of "Marketing 5.0."

New Observe.AI Reporting & Analytics Drives High-Impact Business Decisions for Contact Centers

Retrieved on: 
Tuesday, August 23, 2022

Observe.AI , the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Reporting & Analytics designed to help contact center leaders accelerate the activation of meaningful insights that improve business performance and outcomes.

Key Points: 
  • Observe.AI , the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Reporting & Analytics designed to help contact center leaders accelerate the activation of meaningful insights that improve business performance and outcomes.
  • Using the industrys highest-accuracy conversation intelligence engine, Observe.AI Reporting & Analytics provides business leaders with an integrated, holistic view of contact center performance.
  • Reporting & Analytics empowers contact center leaders to adopt an agile approach to continuous business improvement by answering critical questions such as:
    What are the biggest drivers of CSAT and NPS?
  • Observe.AIs powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale.

Retailers And Restaurants See Increases in Searches And Listing Views in July 2022

Retrieved on: 
Tuesday, August 23, 2022

SAN DIEGO, Aug. 23, 2022  /PRNewswire-PRWeb/ -- According to recent research by Rio SEO, the leading provider of an all-in-one local marketing platform proven to increase online visibility, last month's national consumer search behavior research revealed a continued average month-over-month (MoM) increase in average total searches and listing views across most verticals studied, especially retail and restaurant businesses.

Key Points: 
  • Service businesses, financial services brands, sit-down restaurants, quick-service restaurants, hotels and retail brands collectively saw MoM increases in total listing views and total Google searches.
  • Collectively, Rio SEO saw a:
    In July, retail local marketing metrics rebounded MoM with a 14% increase in average listing views, an 8% increase in searches and a 3% increase in clicks.
  • Furthermore, the restaurant industry quick-service and sit-down metrics had significant increases MoM with a 30% and 32% increase in average listing views, 21% and 17% increase in Google searches and 9% and 2% increase in total clicks, respectively.
  • Rio SEO is part of Forsta, a global leader in customer experience (CX), employee experience (EX) and market research (MR).