CX

Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients, and for Leadership Position

Retrieved on: 
Wednesday, June 7, 2023
Insurance, Automotive Executive of the Year Award, Health, CX, E-commerce, Philosophy, SAN, Artificial intelligence, System, Frost, Teleperformance, European

SAN ANTONIO, June 7, 2023 /PRNewswire/ -- Frost & Sullivan recently researched the German customer experience (CX) outsourcing services industry and, based on its findings, recognizes Teleperformance with the 2023 German Company of the Year Award. The company leads the European CX outsourcing market and supports ongoing innovation and sustained leadership, to remain an industry pioneer in omnichannel customer care and a trusted partner. Teleperformance creates valuable solutions for its clients, blending human touch, diversity and inclusion with innovative digital business services to upgrade customer care with the philosophy that "each interaction matters." The company's vision connects deep-seated domain and operational knowledge with advanced products and capabilities to help its experts deliver for clients enhanced CX, and cost and time reductions while increasing efficiency.

Key Points: 
  • The company leads the European CX outsourcing market and supports ongoing innovation and sustained leadership, to remain an industry pioneer in omnichannel customer care and a trusted partner.
  • Teleperformance creates valuable solutions for its clients, blending human touch, diversity and inclusion with innovative digital business services to upgrade customer care with the philosophy that "each interaction matters."
  • With its strong overall performance, Teleperformance earns the 2023 Frost & Sullivan German Company of the Year Award in the CX outsourcing services industry.
  • Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development.

Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients, and for Leadership Position

Retrieved on: 
Wednesday, June 7, 2023
Insurance, Automotive Executive of the Year Award, Health, CX, E-commerce, Philosophy, SAN, Artificial intelligence, System, Frost, Teleperformance, European

SAN ANTONIO, June 7, 2023 /PRNewswire/ -- Frost & Sullivan recently researched the German customer experience (CX) outsourcing services industry and, based on its findings, recognizes Teleperformance with the 2023 German Company of the Year Award. The company leads the European CX outsourcing market and supports ongoing innovation and sustained leadership, to remain an industry pioneer in omnichannel customer care and a trusted partner. Teleperformance creates valuable solutions for its clients, blending human touch, diversity and inclusion with innovative digital business services to upgrade customer care with the philosophy that "each interaction matters." The company's vision connects deep-seated domain and operational knowledge with advanced products and capabilities to help its experts deliver for clients enhanced CX, and cost and time reductions while increasing efficiency.

Key Points: 
  • The company leads the European CX outsourcing market and supports ongoing innovation and sustained leadership, to remain an industry pioneer in omnichannel customer care and a trusted partner.
  • Teleperformance creates valuable solutions for its clients, blending human touch, diversity and inclusion with innovative digital business services to upgrade customer care with the philosophy that "each interaction matters."
  • With its strong overall performance, Teleperformance earns the 2023 Frost & Sullivan German Company of the Year Award in the CX outsourcing services industry.
  • Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development.

Leading Moms Organization Calls on Senate to Protect Women's Sports

Retrieved on: 
Tuesday, June 6, 2023
Title IX, Male, NCAA, CX, The Search for the Funniest Mom in America, Dan Sullivan (U.S. senator), Harvard University, Safety, Birth control, Sport, Woman

Debbie Kraulidis – Vice President, Moms for America

Key Points: 
  • Debbie Kraulidis – Vice President, Moms for America
    Abby Carr – Women's Varsity Swimming, Harvard University
    Evie Edwards – Former NCAA CX runner; Cyclist
    Moms for America is calling on the U.S. Senate to schedule a vote on H.R.
  • 734, the Protection of Women and Girls in Sports Act of 2023.
  • This bill generally prohibits school athletic programs from allowing individuals whose biological sex at birth was male to participate in programs that are for women or girls.
  • Every athlete deserves the opportunity to compete, but it must be fair and safe.

Quadient Customers Realize New Customer Experience Possibilities with Inspire Release 16

Retrieved on: 
Monday, June 5, 2023
Cloud, Trigger, Inspiration, Communication, Software as a service, ECS, The Inspiring Journey, API, CX, Apache, Automation, Docker, Organization, Euronext Paris, CCM, Salesforce, Video game, Quadient, R16

The Inspire R16 release helps organizations unlock new customer experience (CX) possibilities by removing many of the conventional limitations of CCM surrounding deployment, integrations, content creation and omnichannel orchestration.

Key Points: 
  • The Inspire R16 release helps organizations unlock new customer experience (CX) possibilities by removing many of the conventional limitations of CCM surrounding deployment, integrations, content creation and omnichannel orchestration.
  • Additionally, Quadient now offers local hosting options in the UK and Japan for its Inspire Flex Cloud components.
  • “Quadient Inspire R16 unlocks new CX possibilities with expanded cloud deployment options, intelligent content management tools and event-triggered omnichannel delivery.”
    More than 350 early adopters in Quadient’s First Movers Advantage Program are already successfully using Inspire R16.
  • Quadient Inspire is the only CCM solution on the market that offers standalone, full SaaS ( Inspire Evolve ) and on premise and hybrid ( Inspire Flex ) deployments, as well as SaaS customer journey mapping ( Inspire Journey ) and orchestration.

ISG to Publish Report on OCM Platforms and Tools

Retrieved on: 
Monday, June 5, 2023
Software, Mobile, Wireless, Networks, Professional Services, Internet, Hardware, Business, Data Management, Technology, Artificial Intelligence, Security, Data Analytics, Consulting, ISG, Organization, Communication, AI, CX, Change management, URL, Research, Risk, OCM, Management, Sales, Online shopping

Study results will be published in a comprehensive ISG Provider Lens™ report called Organizational Change Management (OCM) Platforms and Tools, scheduled to be released in November.

Key Points: 
  • Study results will be published in a comprehensive ISG Provider Lens™ report called Organizational Change Management (OCM) Platforms and Tools, scheduled to be released in November.
  • The report will evaluate providers of OCM, training and communication platforms.
  • “These OCM platforms and tools can help enterprises adapt their organizational structure and enable their employees to thrive in rapidly changing business environments.”
    For the study, ISG has distributed surveys to 58 providers of OCM platforms.
  • Communications platforms, examining providers that offer communication platforms that can be integrated with or are part of OCM platforms.

NICE Named Company of the Year for Conversational AI In the North American CCaaS Market

Retrieved on: 
Monday, June 5, 2023
Software, Technology, Artificial Intelligence, Cloud, CAI, NEXT Woman of the Year awards, CCAA, CX, Conversation, XO, AI, Frost, NICE, Automation, CSAT, Medical device, Sales

NICE (Nasdaq: NICE) today announced that it has received Frost and Sullivan’s Best Practices Company of the Year Award for Conversational AI in the North American Cloud Contact Center (CCaaS) market.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that it has received Frost and Sullivan’s Best Practices Company of the Year Award for Conversational AI in the North American Cloud Contact Center (CCaaS) market.
  • Frost & Sullivan selected NICE for its visionary innovation, market-leading performance, and unmatched customer care.
  • Frost and Sullivan highlighted NICE’s Enlighten XO, a subset of Enlighten AI, its purpose-built AI engine designed for CX.
  • NICE is at the forefront of this AI innovation, continuing to deliver significant ground-breaking AI advancements as we propel brands to deliver next-gen customer experience.”

Bandwidth Announces Maestro Integration With Webex Calling To Simplify Cloud Migration

Retrieved on: 
Monday, June 5, 2023
Cloud, Product management, Google Cloud Connect, Partnership, CUCM, CCAA men's basketball tournament, BroadSoft, Maestro, CX, Unified communications, Research, UCAA, LAS, Bandwidth, UC, Investment, Ecosystem, AI, BAND, BYOC, PSTN, Network equipment provider, Cisco Webex, Cisco

LAS VEGAS, June 5, 2023 /PRNewswire/ -- At CiscoLive! US today, Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, announced the expansion of its longtime partnership with Cisco to enable global enterprise cloud migration via Cloud Connect for Webex by Cisco's cloud-based phone system, Webex Calling, powered by Bandwidth's award-winning MaestroTM platform. Cisco customers can now bring their own carrier (BYOC) for Webex Calling with Bandwidth's owned-and-operated Tier 1 network.

Key Points: 
  • US today, Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, announced the expansion of its longtime partnership with Cisco to enable global enterprise cloud migration via Cloud Connect for Webex by Cisco's cloud-based phone system, Webex Calling , powered by Bandwidth's award-winning Maestro TM platform.
  • With over 10 million users , Webex Calling represents a large opportunity for Bandwidth Maestro to provide cloud connectivity at any stage of the enterprise's cloud migration journey, whether currently on-premises, hybrid or pure cloud.
  • "We're excited that Bandwidth is joining the Cloud Connect for Webex Calling program," said Amey Parandekar, Sr. Director of Product Management at Webex.
  • Bandwidth Maestro's integration with Cloud Connect for Webex Calling is available now for global enterprises with U.S. and Canada coverage, with global coverage available soon.

Rio SEO Launches New Local Experience (LX) Platform, Streamlining Customer Experiences for Global Multi-Location Brands

Retrieved on: 
Monday, June 5, 2023
Professional Services, Marketing, Communications, Technology, Data Analytics, Software, Online, Product management, Text, Chrysler LX platform, CX, Organization, LX, Acquisition, Local, EX, Yelp, Studio, Human, Online shopping, Sales

Rio SEO , the leading provider of local marketing solutions for enterprise brands today announced the launch of its Local Experience (LX) Platform, a comprehensive, seamlessly integrated suite of local marketing and customer experience solutions enabling multi-location brands to create meaningful, memorable, and cohesive customer experiences at the local level, with global scale.

Key Points: 
  • Rio SEO , the leading provider of local marketing solutions for enterprise brands today announced the launch of its Local Experience (LX) Platform, a comprehensive, seamlessly integrated suite of local marketing and customer experience solutions enabling multi-location brands to create meaningful, memorable, and cohesive customer experiences at the local level, with global scale.
  • “The Local Experience Platform combines digital customer acquisition tools with holistic visibility into customer feedback with the ability to harness the insight from those conversations to drive action.
  • The new LX Platform brings together the best of Rio SEO’s local marketing solutions with Forsta’s HX Platform to create the industry’s only end-to-end local marketing and customer experience solution for enterprise brands.
  • Forsta Studio for Local Experience: Visualize LX data, including local landing page performance, impressions, clicks, local search ranking data and more with Studio.

TaskUs Launches TaskGPT to Help Clients Unleash the Transformative Power of Generative AI in Customer Service Operations

Retrieved on: 
Thursday, June 1, 2023
LLM Communications, DNA, Human, Partnership, CX, Language, TaskUs, Prompt engineering, Machine learning, Algorithm, Generative, Knowledge, Entrepreneurship, AI, 2019 MoneyLion 300, Environment, Adversary, NYSE, Safety, Customer service, Sales, Synthetic media

NEW BRAUNFELS, Texas, June 01, 2023 (GLOBE NEWSWIRE) -- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced the launch of TaskGPT, a powerful customer service application powered by Generative AI.

Key Points: 
  • The new offering builds on TaskUs’ work with the world’s leading generative AI companies creating powerful tools for its global business of 47,700 employees.
  • Today these tools help increase the efficiency of TaskUs frontline employees, power the company’s internal chatbot as well as evaluate employee language and customer service skills.
  • TaskUs consults with companies to drive customer engagement, improve customer service and enhance operations through the use of technology.
  • TaskGPT: TaskUs will continue to build tools based on Generative AI that will help its teammates and partners deliver best–in-class digital customer experiences and next generation customer support for its clients.

TELUS International Appoints Jose-Luis Garcia as Chief Operating Officer to Lead Global Service Delivery Operations

Retrieved on: 
Thursday, June 1, 2023
Software, Consulting, Artificial Intelligence, Data Management, Professional Services, Technology, Apps, Applications, Other Technology, Learning, Education, Telecommunications, Telus International, CX, Multimedia, Science, Artificial intelligence, ESG, Empathy, TELUS, Safety, Sales, AI

TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.

Key Points: 
  • TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.
  • View the full release here: https://www.businesswire.com/news/home/20230601005344/en/
    TELUS International appoints Jose-Luis Garcia as Chief Operating Officer to Lead Global Service Delivery Operations (Photo: Business Wire)
    “On behalf of our more than 75,000 team members around the world, I am very pleased to welcome Jose-Luis to TELUS International at an exciting juncture in our company’s 18-year journey as we further integrate our operations on a global scale in order to best support our clients as they implement digital transformation initiatives, including through the provision of digital CX, generative AI and trust & safety services and solutions,” said Jeff Puritt, President and CEO, TELUS International.
  • TELUS International's dedication to making a positive impact in the regions where it operates also reflects the values I hold dear.
  • Now based in Madrid, Spain, Jose-Luis will lead TELUS International’s global operations in 32 countries across North America, Central America, Europe, Africa and Asia-Pacific.