Survey Reveals Canadians Want More Digitally Accessible Public Services in the Wake of COVID-19
The demand for digitally accessing government services is higher than ever, and it\'s here to stay.
- The demand for digitally accessing government services is higher than ever, and it\'s here to stay.
- This extends to public services offered by the government, like the vaccine rollout," said Marc LeCuyer, Vice President & General Manager, Canada, ServiceNow.
- "\nFor Canadians who have had difficult experiences with government services, it is often a matter of starting off on the wrong foot.
- Six in 10 (62%) Canadians faced challenges with public services before the process even started, as they had trouble making contact with the correct government department to address their needs.