SymphonyAI Summit Launches Revolutionary New Apex Platform with Predictive and Generative AI that Redefines ITSM/ESM, Delivers Delightful User Experiences, and Transforms Enterprise Service Delivery
PALO ALTO, Calif., Oct. 17, 2023 /PRNewswire/ -- SymphonyAI announced today Summit Apex, a new predictive and generative AI-based IT service management/enterprise service management (ITSM/ESM) platform to turbocharge productivity, simplify work, and create delightful experiences for end users, IT teams, and executives. The innovative new SymphonyAI Summit Apex platform delivers responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.
- The innovative new SymphonyAI Summit Apex platform delivers responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.
- The four applications include service management, asset management, service automation, and a generative AI-based digital agent for instant information and recommendations.
- "SymphonyAI Summit combines predictive and generative AI capabilities to enhance workflows and bring multiple data sources to bear.
- SymphonyAI Summit was named a Customer's Choice in the 2023 Gartner® Peer Insights™ Voice of the Customer: IT Service Management Platforms.