Maximus Awarded FEMA Contract for an Outsourced Contact Center Contract Support in Response to Catastrophic Events
Through this award, Maximus will be providing contact center support for FEMA’s response to catastrophic events.
- Through this award, Maximus will be providing contact center support for FEMA’s response to catastrophic events.
- This latest Outsourced Contact Center call order was awarded due to the scale and severity of the response required for Hawaii after the wildfire that impacted the state, particularly on the island of Maui.
- Additionally, Maximus will provide full agile support services to FEMA, including staff, telephony, and equipment, and a pre-built, customized contact center implementation.
- The company will augment current FEMA staff with additional contact center teams to ensure that all individuals and households impacted by catastrophic events are supported in a timely manner.