Telus International

TELUS International Launches Experts Engine to Provide Highly Accurate, Predictably Faster and Cost-optimized Training Data for Generative AI Models

Retrieved on: 
Wednesday, December 13, 2023
Consulting, Data Management, Technology, Professional Services, Marketing, Advertising, Communications, Digital Marketing, Software, Artificial Intelligence, Networks, LLM, Safety, NYSE, SFT, Architecture, Telus International, Collection, Learning, TELUS, Data, Heart, Artificial intelligence, Automation, Bias, IDC, TSX, Medical device

Experts Engine is part of TELUS International’s end-to-end AI Data Platform that also includes task execution platforms and project and people management tools.

Key Points: 
  • Experts Engine is part of TELUS International’s end-to-end AI Data Platform that also includes task execution platforms and project and people management tools.
  • This training data is paramount in defining the quality, alignment and safety of models, which is why we have enhanced our homegrown AI Data Platform with Experts Engine to address more complex and customized dataset requirements,” said Siddharth Mall, Vice president, Product for TELUS International AI Data Solutions.
  • With over 18 years of industry experience, TELUS International AI Data Solutions provides a best-in-class end-to-end solution for high-quality AI training data creation, collection, annotation and validation.
  • Partner with our AI Data Solutions experts to customize the exact project to advance your ML needs.

TELUS International a Leader in IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Retrieved on: 
Wednesday, December 6, 2023
Technology, Consulting, Marketing, Communications, Professional Services, Software, Digital Marketing, Data Management, Artificial Intelligence, Data management, Facial recognition, NYSE, Telus International, Electronics, TELUS, Algorithm, Artificial intelligence, Intelligence, Machine learning, CX, Automation, Intelligence cycle, IDC, TSX, Robotics, Life, Medical device, Video game

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named a "Leader" in the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment .

Key Points: 
  • TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named a "Leader" in the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment .
  • This global assessment evaluated vendors offering data labeling software technologies and capabilities, including TELUS International’s proprietary Ground Truth Studios (GT Studios) platform.
  • “TELUS International has a vital role in unlocking the value of unstructured data within AI/ML algorithms.
  • TELUS International's platform supports large data-intensive projects to support petabytes of data and a wide range of data and annotation types.

TELUS International Celebrates the Launch of Eco-Friendly Site in Morocco As Part of Its Expansion into EMEA

Retrieved on: 
Tuesday, November 28, 2023
Software, Professional Services, Internet, Business, Data Management, Technology, Commercial Building & Real Estate, Construction & Property, Artificial Intelligence, Digital Marketing, Marketing, Communications, Consulting, Carbon, HQE, NYSE, Telus International, Nursing, TELUS, Social responsibility, Multimedia, Artificial intelligence, Trust, Travel, System, Hand, LEED, Biophysical environment, AI, TSX, Certification, Environment, Online shopping

The newly constructed, state-of-the-art facility is part of the company's recent expansion into Africa and combines cutting-edge technology with an environmentally-friendly ethos.

Key Points: 
  • The newly constructed, state-of-the-art facility is part of the company's recent expansion into Africa and combines cutting-edge technology with an environmentally-friendly ethos.
  • View the full release here: https://www.businesswire.com/news/home/20231128473614/en/
    TELUS International Celebrates the Launch of Eco-Friendly Site in Morocco (Photo: Business Wire)
    “I would like to congratulate our TELUS International team on achieving this milestone in our company’s global expansion within the EMEA region.
  • “Having a multilingual and diverse workforce that we can quickly and effectively scale is so critical in today’s global marketplace.
  • If you’d like to learn more about our sites and services, get in touch today.

TELUS International Survey Reveals Nearly Two-Thirds of Consumers Not Aware Media Companies Restrict Generative AI (GenAI) Models From Being Trained on Their Articles and Content

Retrieved on: 
Wednesday, November 15, 2023
Software, Media, Professional Services, Data Management, Consumer, Technology, Artificial Intelligence, Digital Marketing, Other Consumer, Marketing, Communications, Consulting, Woman, Generative, NYSE, The New York Times, Telus International, Ageing, Synthetic media, Disability, CX, Social media, Human, AI, TSX, Sales

More than half (55%) of consumers surveyed believe they understand how Generative AI (GenAI) models are trained.

Key Points: 
  • More than half (55%) of consumers surveyed believe they understand how Generative AI (GenAI) models are trained.
  • However, nearly two-thirds (60%) were not aware that some media companies (recently, The New York Times) have restricted access to its information and data, including articles and general site content, in the training of GenAI models.
  • That’s according to a recent TELUS International (NYSE and TSX: TIXT) survey of 1,000 U.S. adults who are familiar with GenAI.
  • On the impact of GenAI not being informed by media companies, over half of all consumers indicate concerns the content will be inaccurate (54%) and biased (59%).

Winners Announced in the 13th Annual Best in Biz Awards

Retrieved on: 
Wednesday, December 13, 2023
Customer service, Sotheby's International Realty, Investment, Corporation, Moody's Investors Service, U-Haul, Growth, Radio Flyer, Stericycle, Computerworld, Gold, DTS, E.l.f. (cosmetics), Light & Wonder, Demandbase, The Washington Post, AI, OCC, Telus International, Brian Lewis (PR executive), Verizon Communications, Radio, Bloomberg, First American Corporation, Silver, Publication, Southern Beekeeper's Nature Reserve, First Horizon Corporation, Most, RealCall, Fidelity Investments, Natural, RingCentral, Ubiquitous computing, Moody's Corporation, Beauty, Environment, Management, Auction, Octane, Portland Tribune, Qapital, Verifone

NEW YORK, Dec. 13, 2023 /PRNewswire-PRWeb/ -- Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America, today announced the winners in its 13th annual awards. This year's program saw intense competition among more than 600 entries from public and private companies, representing all industries and regions in the U.S. and Canada and ranging from Fortune 100 companies and some of the most iconic global brands to the most innovative start-ups and admired local companies.

Key Points: 
  • "Determining winners in some categories was a matter of selecting the very best from among the very good and came down to the smallest details," said Best in Biz Awards staff.
  • "As in years past, the judges had a challenging task ahead of them, as determining winners in some categories was a matter of selecting the very best from among the very good and came down to the smallest details," said Best in Biz Awards staff.
  • For a full list of gold, silver and bronze award winners in Best in Biz Awards 2023, see: https://www.bestinbizawards.com/2023-winners .
  • Once again, Best in Biz Awards recognized the most awarded companies in this year's competition using a weighted-medal point system.

TELUS International and Five9 Partner to Launch End-to-End Contact Center as a Service Featuring Powerful AI-Driven Insights

Retrieved on: 
Wednesday, November 8, 2023
Data Management, Technology, Other Technology, Telecommunications, Software, Networks, Cloud, CX, NYSE, SVP, Microsoft, Zendesk, Gold, TC3, Verint Systems, Artificial intelligence, Salesforce, City centre, Partnership, ServiceNow, Telus International, CRM, AI, CCAA, TSX, Intelligence, ITSM, Sales, Oracle

Working together, TELUS International and Five9 are continuing to reshape the customer support industry by delivering advanced omnichannel support, intelligent routing capabilities, and AI-driven insights to mid- and large-sized organizations for faster resolutions.

Key Points: 
  • Working together, TELUS International and Five9 are continuing to reshape the customer support industry by delivering advanced omnichannel support, intelligent routing capabilities, and AI-driven insights to mid- and large-sized organizations for faster resolutions.
  • “By addressing the evolving needs of global businesses, TELUS International and Five9 will revolutionize the way businesses engage with their customers,” said Jake Butterbaugh, SVP, Global Partner Organization, Five9.
  • The company’s proven track record includes over 400 contact center deployments across various industries and customers.
  • Due to its rapid adoption growth, TELUS International has achieved Five9 Gold Partner status, Five9’s highest partner tier.

TELUS CEO Darren Entwistle demonstrates strong confidence in Company’s future with significant share purchases

Retrieved on: 
Monday, November 6, 2023
EBITDA, Health, TELUS, Growth, Telus Health, Final good, Mobility, Telus International, Investment, Renewable energy

VANCOUVER, British Columbia, Nov. 06, 2023 (GLOBE NEWSWIRE) -- TELUS President and CEO Darren Entwistle has reaffirmed his commitment to TELUS’ success by making significant share purchases this year.

Key Points: 
  • VANCOUVER, British Columbia, Nov. 06, 2023 (GLOBE NEWSWIRE) -- TELUS President and CEO Darren Entwistle has reaffirmed his commitment to TELUS’ success by making significant share purchases this year.
  • Investing significantly in TELUS shares is consistent with Darren’s past practice of aligning his interests with those of TELUS' close to 1.2 million shareholders.
  • Moreover, it demonstrates his continued strong confidence in the Company's strategy and global industry-best differentiated growth profile buttressed by strong operating momentum across its telecom business, and further supported through its investments in TELUS International, TELUS Health and TELUS Agriculture & Consumer Goods.
  • Since 2004, TELUS has returned more than $24 billion to shareholders, including over $19 billion in dividends, representing approximately $17 per share overall.

TELUS reports operational and financial results for third quarter 2023

Retrieved on: 
Friday, November 3, 2023
Digital, Growth, Best, Health, Public expenditure, EBITDA, Face, News, Workforce, PCMag, Fastest, Acquisition, Connected, Telus Corporation, Environment, TELUS, Internet, Telus Health, EPS, Common, ISP, TI, Mobility, Connected Devices, CFO, Telus International, Depreciation, Culture, AI, Rationalization, Investment, LifeWorks, Bank, Public utility, Video game, Pharmaceutical industry, Mobile phone, Adjustment

This growth was driven by higher service revenues in our two reportable segments: TELUS technology solutions (TTech) and Digitally-led customer experiences – TELUS International (DLCX).

Key Points: 
  • This growth was driven by higher service revenues in our two reportable segments: TELUS technology solutions (TTech) and Digitally-led customer experiences – TELUS International (DLCX).
  • See Third Quarter 2023 Operating Highlights within this news release for a discussion on TTech and DLCX results.
  • Digital health transactions in the third quarter of 2023 were 150.6 million, up 5.2 per cent over the third quarter of 2022.
  • Consolidated capital expenditures of $769 million, including $22 million for real estate development, decreased by 17 per cent in the third quarter of 2023.

TELUS International Launches Fuel iX to Drive AI-fueled Intelligent Experiences for Brands and Their Customers

Retrieved on: 
Monday, October 30, 2023
Mobile, Wireless, Technology, Other Technology, Electronic Commerce, Telecommunications, Software, Internet, Data Management, VoIP, Artificial Intelligence, CX, Brand, NYSE, AHT, Human, Hallucination, IRobot, Multimedia, Artificial intelligence, TELUS, Ix, Final good, ICMI, Telus International, AI, Bias, TSX, Medical device, Sales, Fuel

With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before.

Key Points: 
  • With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before.
  • View the full release here: https://www.businesswire.com/news/home/20231030026843/en/
    TELUS International Launches Fuel iX to Drive AI-fueled Intelligent Experiences for Brands and Their Customers (Graphic: Business Wire)
    TELUS International’s comprehensive suite of innovative services combine digital consulting, data services and analytics, web and mobile application development, and an AI-fueled platform.
  • As the name suggests, Fuel iX brings together the full spectrum of intelligent experiences across customer, digital, voice, user, employee and human experience.
  • The company is already working with several clients as part of the Fuel iX offering, including iRobot and TELUS.

TELUS International will release third quarter 2023 results and host an investor call on November 3

Retrieved on: 
Thursday, October 19, 2023
Technology, Fintech, Consulting, Marketing, Communications, Professional Services, Digital Marketing, Data Analytics, Data Management, Artificial Intelligence, Telus International, NYSE, TSX, Satellite navigation device, Video game, Cryptocurrency

TELUS International (NYSE and TSX: TIXT) will release its third quarter 2023 results on November 3, 2023, before the North American market open hours, and host a conference call on the same day at 9:30 a.m. (ET) / 6:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT) will release its third quarter 2023 results on November 3, 2023, before the North American market open hours, and host a conference call on the same day at 9:30 a.m. (ET) / 6:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
  • A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.